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The casino has been taking so long to verify account that I lost my winnings

Το καζίνο έχει αργήσει τόσο πολύ να κάνει επιβεβαίωση λογαριασμού που έχασα τα κέρδη

Dear tezas666,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Unfortunately, since you have played and lost your funds, there is nothing we could do for you. For future references, I would strongly recommend fully cooperating with casino and providing all the required documents in the best possible quality, correct format, and as soon as possible.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Hello,

The account was completely verified on 06.09.2022 10:40:50 (UTC)

But now it is permanently blocked due to gambling addiction.

Kind regards

Dear tezas666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.