Vulkan Vegas Casino - Povlačenje igrača je odgođeno.

Won 1900 euros at VulkanVegas online casino and requested a payout.

Support not responding to emails...

A withdrawal has not yet been approved although my player account is 100% verified!

Please help…

Habe 1900euro bei VulkanVegas online Casino gewonnen und eine Auszahlung beantragt.

Support antwortet nicht auf emails…

Eine Auszahlung wurde noch nicht genehmigt obwohl mein Spielerkonto 100% verifiziert ist!

Bitte um Hilfe…

Dear Salvatore,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Salvatore,

I can see that the withdrawal amounting 900 EUR was completed 18.01.2022 09:01:26 (UTC)

Another one amounting 1000 EUR is being processed on the payments provider's side and should arrive onto the bank account of the player shortly.

All withdrawals have been approved according to T&Cs.

Anything else I can assist you with?

Kind regards

900 euros have just been credited to my bank account, let's see when the rest comes...

900euro sind eben auf meinem Bankkonto eingegangen, mal sehen wann der Rest kommt…

Dear Salvatore,

According to our logs, you have successfully received your winnings (on 19.01.2022 08:31:53 (UTC))

Can you kindly confirm?

Kind regards

hello, just received the remaining 1000 euros.

thank you

moin, habe eben die restlichen 1000euro erhalten.

danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Salvatore, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru