The player from Germany had requested self-exclusion from Wild.io Casino due to his gambling addiction. Despite this, he had been able to register and lost approximately €1900. He was then seeking a refund, alleging that the casino had failed to uphold gambling addiction prevention measures. The player claimed that he had contacted the casino about his problem after losing the money and his account was blocked on 11/5/2023. However, we concluded that since the casino had not responded to his initial self-exclusion request, it could be assumed they had not received it and therefore did not automatically block him. As many casinos lacked preemptive blocking measures, his complaint was rejected.
Igrač iz Nemačke je zatražio samoisključivanje iz Vild.io kazina zbog svoje zavisnosti od kockanja. Uprkos tome, uspeo je da se registruje i izgubio je oko 1900 evra. Zatim je tražio povraćaj novca, navodeći da kazino nije poštovao mere prevencije zavisnosti od kockanja. Igrač je tvrdio da je kontaktirao kazino zbog svog problema nakon što je izgubio novac i da mu je račun blokiran 5.11.2023. Međutim, zaključili smo da pošto kazino nije odgovorio na njegov prvobitni zahtev za samoisključivanje, moglo bi se pretpostaviti da ga nisu primili i da ga stoga nisu automatski blokirali. Pošto mnogim kockarnicama nedostaju preventivne mere blokiranja, njegova žalba je odbijena.
Automatski prevedeno:
