Zdravo stoianstoianov990,
Ovo je opet Mihal. Preuzeo sam odgovornost za vašu žalbu i pregledao sam vaš slučaj. Čini se da ste se našli u situaciji sličnoj onima u kojima ste bili u drugim kazinima. Ja ću se obratiti kazinu da dobijem dodatne detalje o ovoj stvari i osnovu za njihovu odluku. Međutim, dozvolite mi da budem jasan: ako su njihove zabrinutosti ponovo povezane sa vašim metodama igranja i one uključuju tehnike koje krše njihova pravila, neću imati drugog izbora nego da potpuno odbijem vašu žalbu.
Moram da naglasim da je velika verovatnoća da će nastavljanje ponašanja u igricama koje su ranije kršile propise kazina privući pažnju na drugim platformama. Ovo bi moglo dovesti do toga da vaše ime bude stavljeno na listu pojedinaca koji nisu dobrodošli u raznim ustanovama, što će ometati našu sposobnost da pomognemo u vezi sa budućim žalbama.
Naša misija je da se zalažemo za pravičnost i podržimo igrače koji su zaista nepravedno tretirani. Istovremeno, ne možemo i nećemo podržati radnje koje namerno krše propise kazina u potrazi za nepravednom prednošću.
Molimo vas da ovu poruku shvatite ozbiljno, jer je ključno pristupiti igranju uz striktno poštovanje pravila kazina kako biste izbegli dalje posledice. Hvala na razumevanju.
Želeli bismo da pozovemo VinDetta Casino da se pridruži razgovoru.
Dragi VinDetta Casino,
Molimo vas da podelite razloge za svoje postupke sa nama i pružite sve dokaze koji potkrepljuju navodna kršenja vaših uslova i odredbi za koja je igrač optužen. Možete mi poslati dokaze na michal.k@casino.guru . Hvala.
Hello stoyanstoyanov990,
This is Michal again. I have taken responsibility for your complaint and have reviewed your case. It appears that you found yourself in a situation similar to those you have been in at other casinos. I will reach out to the casino to obtain further details about this matter and the basis for their decision. However, let me be clear: if their concerns are once again linked to your gameplay methods and these involve techniques that breach their rules, I will have no choice but to reject your complaint outright.
I must stress that continuing to engage in gameplay behaviours that have previously violated casino regulations is highly likely to draw attention across other platforms. This could result in your name being placed on a list of individuals not welcomed at various establishments, which will hinder our ability to assist with any future complaints.
Our mission is to advocate for fairness and support players who have genuinely been treated unfairly. At the same time, we cannot and will not support actions that intentionally violate casino regulations in pursuit of an unfair advantage.
Please take this message seriously, as it is critical to approach gameplay in strict adherence to casino rules to avoid further consequences. Thank you for understanding.
We would like to invite WinDetta Casino to join the conversation.
Dear WinDetta Casino,
Please share the reasons for your actions with us and provide any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the evidence to me at michal.k@casino.guru. Thank you.
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