The player from Mexico requested self-exclusion from gambling for three weeks but received no response, even though their gambling was out of control. After multiple attempts, their account was eventually frozen without any further communication, which led to feelings of being cheated. The complaint was rejected due to the lack of response from the player to our messages and questions, making further investigation impossible.
Igrač iz Meksika je tražio samoisključivanje iz kockanja na tri nedelje, ali nije dobio odgovor, iako je njihovo kockanje izmaklo kontroli. Nakon više pokušaja, njihov nalog je na kraju zamrznut bez ikakve dalje komunikacije, što je dovelo do osećaja da su prevareni. Žalba je odbijena zbog nedostatka odgovora igrača na naše poruke i pitanja, što je onemogućilo dalju istragu.
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