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The customer service does not respond, you send mail to the email they have and they return a message saying that you have been blocked that you try in the live chat but they never respond to the easy deposits you can deposit but for them to pay you nothing

El servicio a cliente no responden mandas correo al correo que tienen y te regresan mensaje diciendo que el tú me sale a Sido bloqueado que intemntes en el chat en vivo pero jamás te responden los depósitos fácil puedes depositar pero para que te paguen nada

Dear Néstor Antonio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Néstor Antonio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.