Da, to smo radili u prošlosti. U prošlosti smo se prijavili za povlačenje novca, a podrška kazina je proverila da nema problema.
Ni u jednom trenutku nije bilo izveštaja o povlačenju zbog greške u to vreme.
Takođe smo potvrdili da ova igra nije bila među zabranjenim igrama u to vreme. Da li je ovo dodato kao odgovor na ovu žalbu?
Naravno, kazino nije učinio relevantnu igru nemogućom za igranje sa bonusom.
Čak i da je uključen, korisniku je teško da utvrdi šta je pogrešno, s obzirom na to da je to 0% ili činjenicu da zapravo odražava 100%.
Nije neuobičajeno da Uslovi korišćenja sadrže pogrešne izjave, i verujemo da bi prioritet trebalo da bude stvarno ponašanje sistema.
Dakle, odgovornost je na kazinu koji vrši provere, a čak i da je greška uzrok, sve dok su oni odobrili povlačenje i nisu me obavestili o tome, očigledno je da ja ne bih mogao da znam za takve okolnosti.
Kazino je mogao da me kontaktira u vezi sa greškom nakon mog poslednjeg povlačenja, ali nisam čuo ništa. Opravdano pretpostavljam da nema problema.
Zašto kazino nikada nije ispravio grešku ili mi poslao poruku o grešci?
Čak i da je greška otkrivena nakon povlačenja, to se ne bi desilo da mi je kazino objasnio situaciju u vezi sa tim.
Ako to ne učinite i iznenada tvrdite da je došlo do greške nakon što je korisniku dozvolio da uplati depozit i igra igru nije fer.
Yes, we have done this in the past. We have applied for withdrawals on that in the past, and casino support has checked to make sure there is no problem.
At no time was there any report of a withdrawal being made due to an error at that time.
We have also confirmed that this game was not among the restricted games at the time. Was this added in response to this complaint?
Naturally, the casino did not make the relevant game unplayable with the bonus.
Even if it were included, it is difficult for the user to determine which is wrong, given the notation that it is 0% or the fact that it actually reflects 100%.
It is not uncommon for the Terms of Use to contain erroneous statements, and we believe that the priority should be on the actual behavior of the system.
Therefore, the responsibility lies with the casino that performs the checks, and even if an error was the cause, as long as they authorized the withdrawal and did not inform me of it, it is obvious that I would not be able to know of such circumstances.
The casino could have contacted me about the error after my last withdrawal, but I have heard nothing. I am justified in assuming that there is no problem.
Why didn't the casino ever fix the error or send me a message about the error?
Even if the error was discovered after the withdrawal, this would not have happened if casino had explained the situation to me about it.
Failing to do so and suddenly claiming an error after allowing the user to make a deposit and play the game is not fair.
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