Dragi daveharoldlopez,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem sa Vinshark kazinom. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Da li ste uplatili 200€ odjednom ili u nekoliko uplata?
Da li je dodatni iznos od 80€ kreditiran na vaš kazino račun? Da li je 80€ odbijeno kao jedna transakcija ili u više transakcija?
Da li vam se ranije dešavao problem sa neovlašćenim transakcijama?
Možete li molim vas da podelite svoju komunikaciju sa kazinom? Šalji e-poštu ili transkripte ćaskanja na moju e-poštu na veronika.l@casino.guru ili postavite snimke ekrana ovde.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear daveharoldlopez,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Winshark Casino. Please allow me to ask you a few questions to clarify your situation.
Did you deposit 200€ at once or in several payments?
Has the additional amount of 80€ been credited to your casino account? Has the 80€ been deducted as one transaction or in several transactions?
Has the issue with the unauthorized transactions happened to you before?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at veronika.l@casino.guru or post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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