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There slots don’t play like legitimate casino site . Rainbow Richie’s rainbow road didn’t advance at all. Gates of Olympus no multiplayer with tumble wins . This happened on a few slots I played where they don’t play same and reels are different .

If I was on for a big win from free spins it would come up error message saying to log in but I was logged in on home page.

Also kept saying documents wasn’t right also when they was . Big scam beware !!!!

Dear Bobtel71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to petronela.k@casino.guru? Have you stopped playing right after the incident?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I’ve played rainbow Richies on numerous sites and never have I seen the bonus not progress once . From my experience it will always go to at least x8 before it stops

Plus you can’t change the stakes on it either only amount of lines you play

Plus I checked my deposits and they are to all different companies not just one

Could you please advise the exact time of the incident and forward any relevant communication to petronela.k@casino.guru? Have you stopped playing right after the incident? Also, please specify what the disputed amount represents. Thank you in advance.

Dear Bobtel71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.