Poštovani mattiscollo94,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam uslove i odredbe , i evo šta sam našao:
3. Vintopia UPRAVLjANjE NALOGOM
3.6. Zabranjeno je:
a) za prenos sredstava sa jednog računa na drugi;
b) da koristite metode plaćanja trećih lica;
Štaviše, pogledajte naš Kodeks poštenog kockanja za igrače :
„Za depozite i isplate treba da koristite samo bankovne račune i kreditne kartice koje se drže na svoje ime. Ako to ne uradite, mogli biste upasti u nevolje kada pokušavate da izvršite povlačenje. Ovo pravilo je uglavnom na snazi da spreči kredit. zloupotrebe kartica, kao i zbog međunarodnih propisa protiv pranja novca".
Imajte na umu da je ovo pravilo prekršeno. Kazina mogu dozvoliti neke izuzetke kada deponuju ili povlače sredstva koristeći zajedničku karticu ili se ova mogućnost unapred saopšti. Tehnički je veoma teško proveriti ko je vlasnik načina plaćanja u fazi deponovanja. Ovo se može proveriti samo tokom verifikacije naloga, što se obično radi kada se traži povlačenje. Stoga je odgovornost igrača da koristi samo dozvoljene načine plaćanja.
Ako niste u mogućnosti da dokažete da ste legitimni vlasnik načina plaćanja i niste dobili odobrenje od kazina koje vam dozvoljava da koristite metod plaćanja treće strane, bojim se da ne možemo mnogo da uradimo za ti.
Hvala vam unapred na odgovoru i razumevanju.
Srdačan pozdrav
Veronika
Dear mattyscollo94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:
3. Wintopia ACCOUNT MANAGEMENT
3.6. It is prohibited:
а) to transfer funds from one account to another;
b) to use payment methods of 3rd parties;
Furthermore, please check our Fair Gambling Codex for Players:
"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is the player’s responsibility to use only the allowed payment methods.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards
Veronika
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