Zdravo Veronika drago mi je što smo se upoznali i hvala vam na pomoći.
Prvo sam pogrešio što sam napisao 28. januar. 28. februar je. Sve se ovo dogodilo pre otprilike 2 dana.
Ne mogu da se setim tačno nijednog od svojih podataka jer su mi lukavo blokirali račun i imao sam 2 bankovna računa od kojih sam deponovao. Jedan koji više nemam. Možda sam 10 puta koristio druge načine plaćanja poput kartice za igru ili nešto slično, ali opet su mi blokirali nalog tako da ne mogu da vidim svoje podatke. U svakom slučaju, to definitivno nije bio način na koji sam platio 28. februar. Platio sam isključivo sa jednog bankovnog računa. Moj račun kod njih je u potpunosti verifikovan godinama i depoziti su napravljeni najmanje 100 ako ne i više (opet ne mogu da vidim jer mi je blokirala nalog).
Na dan događaja tražila je od mene 2 dokaza o depozitima za decembar koje sam poslala, rekla je "odlično!" a onda joj šaljem one od samog dana. Rekla je dobro, čekaj tvoje povlačenje.
Ali onda je htela moj ceo bankovni izvod od 28. februara dok je stalno govorila da sam napravio 14 depozita sa tog računa, a ne 6. Prvo bi to značilo da bih deponovao 1k 50 i 13k 100 evra (moja banka čak ne dozvoljava da prekoračim više od 1000 evra i na poslednjem depozitu jasno piše -519)
Ona to zasniva na činjenici da sam dobio nekoliko mejlova (3 od njih su svi napravljeni tačno u 23:13) da je moj nalog dopunjen. Kako bih to uopšte mogao u vremenskom periodu? Idite na sajt, idite na oblast depozita, izaberite moju banku, prijavite se na moju banku, podesite iznos koji želim da položim, unesite sigurnosne kodove, a zatim sačekajte da se transfer završi koji traje više od 1 minuta, a kamoli da to uradite 3 puta u istom minutu. A zašto onda ne uplatiti 300 u jednom potezu, već učiniti to 3 puta u minutu? Nije ni moguće! Igrao sam samo sa jednog naloga kao što oni čak priznaju (raditi ovo sa 3 različita načina naloga/plaćanja bilo bi još nemoguće uraditi u istom minutu)
Imam snimak ekrana da je moj profil verifikovan. Mogu vam poslati i bankovni izvod za ceo dan, ali to bi nekako moralo biti privatno.
Očigledno je da su napravili neke tehničke greške (u najboljem slučaju) i dobio sam duple mejlove. U najgorem slučaju to rade namerno da mi ne plate.
Prema njima, ako sam napravio depozit od 1350 onda je to moj sopstveni novac koji sam želeo da podignem jer bih očigledno pomislio da sam ovde možda previše deponovan.
Pravi scenario je bio da sam deponovao 550 evra i kada sam dobio na 991,70 (nakon što sam izgubio hiljade tokom godina) želeo sam da isplatim novac jer sam već bio prekoračen u banci i sada su mi brzo blokirali račun i uzeli i taj novac.
Nadam se da ćemo se uskoro čuti i još jednom hvala na pomoći 🙏
Hi Veronika nice to meet you and thank you for the help.
First of I made the mistake of writing January 28th. It's February 28th. This all happened about 2 days ago.
I can't recall exactly any of my data because they cleverly blocked my account and I have had 2 bankaccounts of which I deposited. One which I no longer have. I have maybe 10 times used other ways od of payments like a gamecard or something but again they've blocked my account so I can't see my own data. Either way that was definitely not how I payed the 28th of February. I paid solely from one bankaccount. My account with them has been fully verified for years and the deposits atleast a 100 made if not more (again cant see because she blocked my account) .
On the day of the matter she asked me for 2 proofs of deposits of december which I send , she said "great!" and then I send her the ones from the day itself. She said fine, await your withdrawal.
But then she wanted my entire bank statement of february 28th as she kept saying i made 14 deposits from that account not 6. First of that would mean I would have deposited 1x 50 and 13x 100 euros (my bank doesnt even allow to overdraw more than a 1000 euros and at the last deposit it clearly states -519)
She is basing this on the fact that I got several emails (3 of them are all made at exactly 23:13) that my account was replenished. Now how would I possibly even able to that timewise? Go to the site, go to the deposit area, choose my bank, login to my bank, set the amount I want to deposit , put in security codes then wait for the transfer to be completed which lasts well over 1 minute let alone doing it 3 times in the same minute. And then why not deposit 300 in one go but do it 3 times in a minute? It's not even possible! I have played from one account only as they even admit (doing this from 3 different ways of accounts/payments would be even more impossible to do in the same minute)
I have a screenshot that my profile is verified. I can also send you the bankstatement of the entire day but that would have to be private somehow.
It's obvious that they made some technical mistakes (at best case scenario) and I got double emails. Worst case theyre doing it on purpose not to pay me.
According to them if I did make 1350 deposit then it's my own money that I wanted to withdraw because I obviously would have thought hmmm maybe overdeposited here.
The real scenario was I deposited 550 euros and at winning at 991.70 (after having lost thousands over the years) I wanted to cash out because I was already overdrawn at the bank and now they have quickly blocked my account and taken that money too.
Hoping to hear from you soon and thanks again for helping 🙏
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