Zdravo, lucistokes33,
Žao mi je što čujem za vaše neprijatno iskustvo.
Što se tiče vašeg pitanja upućenog Tomašu – on je deo našeg tima za prvi odgovor, što znači da komunicira uglavnom sa igračima. Kada ovaj tim smatra da je pravo vreme da kontaktira kazino, a čini se da je problem opravdan, šalju žalbe na nas.
Sada ću kontaktirati kazino i dati sve od sebe da rešim problem što je pre moguće. Stoga bih želeo da pozovem predstavnika Voocasina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi timu Voocasino,
Možete li nam dati detaljnije objašnjenje situacije igrača? Da li je neki od dobitaka igrača zaplenjen? Ako da, zašto?
Ako govorimo o kršenju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoju odluku relevantnim dokazima?
Podatke je moguće podeliti direktno ovde, uz vaš odgovor, ili slanjem na moju e-mail adresu ( branislav.b@casino.guru ).
Hvala vam unapred na pružanju informacija.
Hello, lucystokes33,
I am sorry to hear about your unpleasant experience.
As for your question directed to Tomas - he is a part of our First Response Team, which means he communicates mainly with the players. When this team considers it to be the proper time to contact the casino, and the issue seems to be justified, they transfer complaints to us.
Now I will contact the casino and try my best to resolve the issue as soon as possible. Therefore, I would like to invite Woocasino's representative to join this conversation and participate in the resolution of this complaint.
Dear Woocasino Team,
Could you please provide us with an explanation of the player's situation in more detail? Have any of the player's winnings been confiscated? If yes, why?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
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