Pišem da tražim neisplaćenu nagradu od 2.500 dolara 💰 za postizanje prekretnice.
Bonus dobrodošlice: 200% do 25.000 dolara
Za svaki duplo veći iznos depozita dobijate 200% od 10% iznosa depozita.
Deponovao sam 12.500 dolara i počeo da igram.
Nakon prijema 8. rate, sprovedena je KIC istraga koju sam ispoštovao.
Nakon toga, usledila je još jedna KIC istraga u vreme kada sam dobio 9. ratu.
Iako je potvrđeno, odmah sam dobio e-poštu u kojoj se navodi da će bonus biti blokiran iz poslovne perspektive.
Nerado sam ovo prihvatio i pitao podršku da li još uvek mogu da povučem.
Tada sam obavešten da će trenutni važeći bonus ostati na snazi do kraja.
Iznenađen, pošto sam mislio da su svi bonusi već poništeni, pitao sam još 3 ili 4 puta, i bio sam ubeđen da će 10. rata bonusa biti uplaćen, pa sam nastavio da igram.
U tom trenutku, bio sam oko 10% u izazovu za 10. ratu.
Međutim, sledećeg dana, kada sam proverio napredak, rečeno mi je da je čak i trenutno aktivni bonus nevažeći.
Više puta sam kontaktirao podršku, i iako su priznali grešku, nikakva kompenzacija nije ponuđena.
Kada sam dobio obaveštenje o bloku bonusa putem e-pošte, mislio sam da će svi bonusi biti poništeni, ali agent uživo je više puta potvrdio da je trenutni bonus važeći i da ću dobiti 10. ratu, pa sam nastavio da igram.
Ako je ovo dozvoljeno, onda u industriji kazina nema pravila.
Snažno tražim 10. ratu od 2.500 dolara 💰.
Rečeno mi je da bi ulog od oko 70.000 evra bio dovoljan, a ja sam već uložio 65.000 evra. Nagle promene su neprihvatljive.
Da je to bio slučaj, trebalo je da budem jasno obavešten da su svi bonusi poništeni na prvom obaveštenju 💦.
I am writing to request the unpaid reward of $2,500 💰 for achieving a milestone.
Welcome Bonus: 200% up to $25,000
For every double the deposit amount wagered, you receive 200% of 10% of the deposit amount.
I deposited $12,500 and started playing.
After receiving the 8th installment, a KYC investigation was conducted, which I complied with.
Following that, there was another KYC investigation around the time I received the 9th installment.
Although it was verified, I immediately received an email stating that the bonus would be blocked from a business perspective.
I reluctantly accepted this and asked support if I could still make withdrawals.
I was then informed that the current valid bonus would remain valid until the end.
Surprised, as I thought all bonuses were already void, I asked 3 or 4 more times, and was assured that the 10th installment of the bonus would be paid, so I continued to play.
At that point, I was around 10% into the challenge for the 10th installment.
However, the next day, when I checked the progress, I was told that even the currently active bonus was void.
I contacted support multiple times, and although they admitted the mistake, no compensation was offered.
When I received the bonus block notification via email, I thought all bonuses would be void, but the live agent confirmed multiple times that the current bonus was valid and that I would receive the 10th installment, so I continued to play.
If this is allowed, then there are no rules in the casino industry.
I strongly request the 10th installment of $2,500 💰.
I was told that wagering approximately €70,000 would be sufficient, and I had already wagered €65,000. Sudden changes are unacceptable.
If that was the case, I should have been clearly informed that all bonuses were void at the initial notification 💦.
私は今回 2500💲の達成型報酬の未払いを求めている
ウェルカムボーナス200% 最高25000ドル
入金額の６倍の賭けるごとに 入金額の10%の200%をもらえるシステム
12500ドルを入金してプレイをした
8回目をもらった後から Kyc調査が行われ素直に応じた
その後 9回目の分割を貰った前後のタイミングで もう一度Kyc調査があり
認証されたが すぐにメールが来て
ビジネスの観点でボーナスをブロックすると来た
私は 渋々認め サポートに 出金はできるかと確認を取った
そうしたら現在 有効なボーナスは最後まで有効であると 言われた
私はもうすでに全てのボーナスが無効あると思ったため 驚いて 3、4回聞き直したが 10回目の分割ボーナスは 支払いが行われるということでプレーを続行した
この時10回目の チャレンジの10%前後進行したところだった
しかし 次の日 進行状況を 確認する今 有効中のボーナスも 無効と答えてきた
何回もサポートに問い合わせたが 間違いを認めたが補償がない
私は メールでボーナスブロックの通達が来た時点で 全てのボーナスが無効になると思ったが
ライブエージェントが 現在のボーナスは有効と 何度も確認して 10回目の分割払いは受け取る事ができると言ったため プレーを続けた
これが 許されるなら カジノ業界にはルールは存在しない
強く 10分割の １０回目 2500ドルを求めます
約 70000ユーロ 掛ければいい 65000ユーロ掛け終えて 急な変更は許されない
だったら 初めの通達をした時に 全てボーナスは無効であると 私に 正確に伝えるべき💦
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