Zdravo. Imam takav problem sa ovim kazinom. Brzo sam prošao verifikaciju fotografisanjem za pasoš i selfijem. Ali onda su me zamolili da proverim adresu. I dali su mi listu od 10 dokumenata za izbor. Poslao sam im izvode iz banke i bankovne kartice, ali su mi rekli da to nije dovoljno i naterali su me da pošaljem nešto drugo. Zatim sam im poslao izvod iz državnog registra mesta registracije lica, nacionalni pasoš, elektronski dokument, kreditne ugovore sa finansijskim institucijama. I svi ti dokumenti su imali moje ime i adresu. Rekli su da to nije dovoljno i tražili plaćanje komunalija. Upozorio sam da je vlasnik kuće moj otac i sve komunalije idu njemu. Rekli su da će na očevo ime prihvatiti račune za komunalije, da razumeju i nije strašno. Slao sam račune za gas, vodu, grejanje, struju, tražili su račune za ove usluge. Ali nisu ih prihvatili i rekli da im je sada potreban nalog za internet ili telefon. Objasnio sam im da kod nas nema takvih komunalnih plaćanja, koristimo mobilni internet i SIM kartice. Dopunili smo i postoji veza, niko za to ne izdaje račune. Ali njih nije briga i kažu da je to upravo ono što je dato, iako sam ja dao mnoge dokumente koji su bili na njihovoj listi. Imam razloga da verujem da kazino krši pravila, odnosno da ne prihvata dokumenta koja su im sama potrebna da bi odložili proces isplate sredstava ili čak imali za cilj neisplatu. Počeo sam da proveravam adresu 26.14.2025. I dalje nema napretka. Mogu da pružim sve dokumente koje sam preuzeo, snimak ekrana ličnog naloga kazina, svu prepisku sa operaterima u onlajn ćaskanju, sva pisma koja sam od njih slao i primao putem e-pošte.
Hello. I have such a problem with this casino. I quickly passed the verification by taking a passport photo and a selfie. But then they asked me to verify the address. And they gave me a list of 10 documents to choose from. I sent them bank statements and bank card statements, but they said that this was not enough and made me send something else. Then I sent them an extract from the state register of the place of registration of the person, a national passport, an electronic document, credit agreements with financial institutions. And all these documents had my name and address. They said that this was not enough and demanded payment for utilities. I warned that the owner of the house is my father and all utilities go to him. They said that they would accept utility bills in my father's name, that they understood and it was not scary. I sent bills for gas, water, heating, electricity, they asked for bills for these services. But they did not accept them and said that now they need an account for the Internet or phone. I explained to them that we do not have such utility payments, we use mobile Internet and SIM cards. We topped up and there is a connection, no one issues bills for it. But they do not care and they say that this is exactly what was provided, although I provided many documents that were on their list. I have reason to believe that the casino is violating the rules, namely, not accepting documents that they themselves require in order to delay the process of paying out funds or even have the goal of not paying out. I started checking the address on 14/26/2025. And still no progress. I can provide all the documents I downloaded, a screenshot of the casino's personal account, all correspondence with operators in the online chat, all letters I sent and received from them by email.
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