Pozdrav,
Hvala na odgovoru!
Samo da rezimiram, ako je moj rezime tačan, molim vas da zatvorite slučaj.
Dakle, ako se igrač registruje i počne da igra. Igra dan, dva ili tri i dostiže novi nivo na osnovu deponovanja. Sada je sledeći dan subota, dan za povraćaj novca.
Ovaj igrač gleda i vidi - nije dobio bonus.
Igrač zatim odlazi i traži objašnjenje. Ne dobije ga, samo informaciju neko će ga kontaktirati i objasniti.
Dakle, igrač ne deponuje i ne igra u narednim danima, pošto obećani bonus nije dat i još nema objašnjenja.
Dakle, da li se taj igrač smatra neaktivnim i da mu se ne daje bonus koji je ranije trebalo da bude dat u subotu?
Zaista ne razumem tu logiku.
Ali svakako cenim vreme i trud koji ste uložili i hvala vam na tome!
Srdačan pozdrav,
Mico
Hello there,
thanks for your response!
Just to summarize it, if my summary is correct, you may close the case please.
So if the player registers and starts playing. Plays for a day, two or three and reaches a new level based on depositing. Now next day is Saturday, cash back bonus day.
This player looks and sees - no bonus received.
Player than goes and asks for explanation. Does not get one, only the info someone will contact him and explain.
Therefore, player does not deposit and does not play in the upcoming days, since promised bonus was not given and no explanation is still there.
Therefore is that player to be seen as inactive and not to be given a bonus that was supposed to be given on Saturday before?
I really do not understand the logic there.
But I for sure appreciate the time and effort you invested and thank you for that!
Best regards,
Mico
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