Zdravo,
Bio sam u hotelu početkom decembra (ali već u Nemačkoj), ali ne i kod kuće. U samom hotelu imao sam pristup VLAN-u. Odatle sam napravio depozit u Vundervins-u i na kraju je sat bio 5900 €.
Sada, nakon više od 10 dana nakon što nisam čuo ništa od kazina, isplata je odbijena iz sledećeg razloga:
Zdravo,
Pišemo vam u vezi sa vašim zahtevom za povlačenje od 5.900,00 €. Nažalost, morali smo da odbijemo vaše povlačenje zbog kršenja naših uslova i odredbi, jer ste se igrali sa skrivenim IP adresama ili koristili VPN.
Kao rezultat toga, vaš zahtev za povlačenje je odbijen i dobici su poništeni. Vaš prvobitni depozit je vraćen na vaše stanje. Možete da podnesete novi zahtev za povlačenje.
Činjenica je da nisam koristio VPN ili skrivenu IP adresu. Bio je to samo hotelski vifi sa kojim sam se igrao. Takođe imam neke dokaze da sam bio tamo (potvrda rezervacije hotela, potvrde o uplati, itd.)
Moj prvobitni depozit je povratnik i mogu da ga podignem. Za mene je ovo kontradikcija i pokazuje da kazino jednostavno traži razlog da ne isplati.
Hello,
I was in a hotel at the beginning of December (but already in Germany), but not at home. In the hotel itself I had access to WLAN. From there I made a deposit at Wunderwins and in the end the clock stood at 5900 €.
Now, after more than 10 days after I hear nothing from the casino, the payout has been rejected, with the following reason:
Hello,
We are writing to you regarding your withdrawal request of €5,900.00. Unfortunately, we had to decline your withdrawal due to a violation of our terms and conditions, as you were playing with hidden IP addresses or using a VPN.
As a result, your withdrawal request was rejected and the winnings were canceled. Your original deposit has been returned to your balance. You are welcome to submit a new withdrawal request.
The fact is, I did not use a VPN or a hidden IP. It was just the hotel wifi I was playing with. I also have some proof that I was there (booking confirmation of the hotel, payment receipts, etc.)
My original deposit has been returnee and I am able to withdrawal it. For me, this is a contradiction and shows that the casino is simply looking for a reason not to pay out.
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