Dragi KARASHI,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Da li sam ispravno shvatio da ste uplatili samo jedan depozit na svoj račun?
Da li ste predali bilo kakve lične dokumente na svoj račun pre nego što ste izvršili depozit?
Da li ste primili bilo kakvo obaveštenje e-poštom ili drugo obaveštenje koje objašnjava zašto je vaš nalog blokiran?
Da li ste kontaktirali korisničku podršku nakon što je vaš nalog blokiran?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear KARASHI,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Am I correct in understanding that you made only one deposit into your account?
Have you submitted any identity documents to your account before you made your deposit?
Have you received any email or other notification explaining why your account was blocked?
Did you contact customer support after your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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