Zdravo, 30. aprila 2024. deponovao sam i zatražio bonus na depozit i uspešno uložio bonus sa pozitivnim stanjem. Povukao sam se istog dana, ali je sutradan otkazan. Ranije sam bio verifikovan, ali je zatraženo da ažuriram svoju ličnu kartu, dokaz adrese. Uploadovao sam oba dokumenta i ponovo podneo svoje povlačenje, što je još jednom odbijeno i od mene je zatraženo da dostavim dokaz o svom poslednjem depozitu. Deponovao sam koristeći svoj LITECOIN kripto novčanik, pa sam im poslao potvrdu o uplati koja je uključivala ono što su tražili, datum, vreme i detalje transakcije.
15. maja su mi poslali e-poštu u kojoj su potvrdili da je moj nalog uspešno verifikovan. Napravio sam novo povlačenje 17. maja, koje do danas,
Počeo sam svakodnevno da kontaktiram čet uživo nakon podnošenja povlačenja, rekli su da će mi poslati e-poštu u vezi sa razlogom povlačenja još uvek na čekanju.
29. maja su poslali imejlom da je moj dokument odbijen jer dokument nije potreban. Usledilo je još jednom traženje od mene da dostavim dokaz o depozitu.
Veoma sam zbunjen šta ovaj kazino želi od mene da završim povlačenje. Molimo vas, pomozite nam da rešimo ovaj problem. Imam ono što im treba, moraju da prestanu da me odlažu i da urade ovo.
Priložio sam svu komunikaciju sa njima.
Hello, on April 30th,2024, I deposited and claimed a deposit bonus and successfully wagered the bonus with a positive balance. I withdrew the same day, but it was cancelled the following day. I was verified in the past but was asked to update my ID, Proof of address. I uploaded both documents and resubmitted my withdrawal, which was once again rejected and I was asked to submit a proof of my last deposit. I deposited using my LITECOIN crypto wallet, so I sent them my deposit receipt which included what they asked for which was, date,time and transaction details.
On May 15th, they sent me an email confirming my account was successfully verified. I made a new withdrawal on, May 17th, which to this day,
I began contacting live chat daily after submitting the withdrawal, they said they would email me concerning the reason the withdrawal is still pending.
On May 29th , they emailed that my document was rejected because the document was not required. Followed by asking me once again to submit a proof of deposit.
I am very confused on what this casino wants from me to complete my withdrawal. Please, help us resolve this issue. I have what they need, they need to stop delaying me and get this done.
I attached all communications with them.
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