Molim vas pomozite mi da se nosim sa ovim užasnim kazinom. Bio sam previše strpljiv sa njima.
Već više od 5 nedelja odlažu moju isplatu.
Svaki put kad pitam podršku zašto daju neke gluposti koje ću dati od dole, onda sačekaju 3-4 dana pa opet odbiju.
Bio sam veoma strpljiv, ali sam siguran da u ovom trenutku samo pokušavaju da me nateraju da izgubim novac u frustraciji.
Jedan od izgovora je bio „Morate da podignete 500 €" pre nego što možete da podignete ostatak – oni su zapravo obrađivali ovo povlačenje – ali su se onda vratili na to da je bilo tehničkih problema ili nepoznatih grešaka, ali zašto ste onda obrađivali 500 € OK?
Potpuno sam verifikovan, iako su tražili sve više informacija o tome da bi i to odugovlačili - ali sada sam im poslao lične karte, selfije, stanje u banci, platne listove, sve je odobreno sa kašnjenjem pre nekog vremena.
Evo nekih izgovora:
Izvinjavam se zbog neprijatnosti izazvane odbijanjem vašeg zahteva za povlačenje za 3,604,00 €. Pregledao sam nalog i izvinio se, ali ne mogu da utvrdim zašto je odbijen.
Međutim, ovaj problem sam eskalirao timu za plaćanja na dodatni pregled; Obavestiću vas ako čujemo bilo kakvu informaciju od njih.
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Nedavno smo saznali da je naš tim za plaćanje odobrio zahtev za povlačenje za sve naše klijente, ali ga je dobavljač plaćanja odbio iz nepoznatih razloga, ostavljajući nas u konfuziji.
Ali ne brinite, radimo na tome i jednostavno čekamo da nam daju ažuriranje.
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Izvinjavam se zbog neprijatnosti izazvanog vašim zahtevom za povlačenje 27. 11. jer je odbijen iznos od 4.104,00 €. Pregledao sam nalog i izvinio se, ali ne mogu da utvrdim zašto je odbijen.
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Problem je nastao jer koristite EUR i bio je neočekivan zbog lokacije, ali smo ovde popravili.
Dakle, trebalo bi da vidite svoje stanje u novčaniku i ponovo zatražite povlačenje putem kripto 1.
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Please help me deal with this awful casino I have been too patient with them.
For over 5 weeks now they have been delaying my payment.
Every time I ask support why they give some nonsense reason that I will provide some of below, then they wait 3-4 days and then reject it again.
I have been very patient but I am sure that at this point they are just trying to get me to lose the money in frustration.
One of the excuses was "You need to withdraw €500" before you can withdraw the rest - they actually processed this withdrawal - but then they went back to saying there was technical issues or unknown errors, but then why did you process the €500 OK?
I am fully verified, although they kept asking for more and more information on that to stall as well- but I have now sent them ID, selfies, bank balances, pay slips, everything has been approved after delay some time ago.
Here are some of the excuses:
I apologize for the inconvenience caused by your withdrawal request for €3,604.00 being denied. I reviewed the account and apologized, but I am unable to determine why it was refused.
I have, however, escalated this problem to the Payments team for additional review; I will provide an update if we hear any information from them.
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We recently learned that our Payment team approved the withdrawal request for all of our customers, but the payment provider rejected it for unknown reasons, leaving us in confusion.
But don't worry, we're working on it and simply waiting for them to give us an update.
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I apologize for the inconvenience caused by your withdrawal request on 11/27 for € 4,104.00 being rejected. I reviewed the account and apologized, but I am unable to determine why it was refused.
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The issue was happening because you are using EUR and it was unexpected due the location, but we have fixed here.
So you should see your balance back in your wallet, and request the withdrawal again through the crypto 1.
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