Treba, međutim, napomenuti da vam na osnovu razloga koje ste naveli u svojoj žalbi nije bilo moguće pomoći. U takvom slučaju, svako ko je izgubio novac u kazinu mogao je da dođe i zatraži povraćaj novca.
Tomas vam je to objasnio najbolje što je mogao: „Iako je šteta što kazino nije reagovao na vaš zahtev za zamrzavanje vašeg naloga i naizgled se nije pridržavao svog dnevnog ograničenja povlačenja, ovo po našem mišljenju ne predstavlja valjano razlog za povraćaj izgubljenih sredstava.
Ako se ne slažete sa našim zaključkom, predlažem vam da podnesete žalbu regulatoru kazina, a to je Gaming Curacao."
Žao mi je što nismo mogli više da vam pomognemo u ovoj situaciji. 🙁
It should be noted, however, that on the basis of the reasons you gave in your complaint it was not possible to help you. In such a case, anyone who lost money in the casino could then come and ask for a refund.
Tomas explained it to you as best he could: "While it's unfortunate the casino didn't follow up with your request to freeze your account and seemingly didn't adhere to its daily withdrawal limit, this in our view doesn't constitute a valid reason for a refund of your lost funds.
If you disagree with our conclusion I would suggest you file a complaint to the casino's regulator, which is Gaming Curaçao."
I'm sorry we could not help you more in this situation. 🙁