Mislim, odbili su moju žalbu dva puta, pa bi možda bilo bolje da pitate nekog drugog, ali sam im u suštini rekao šta se desilo, položio sam, nisu mi dozvolili da podignem svoj novac (imali su sepa i kripto, ja ne koristim kripto i sepa nisu radili ni sa jednim od mojih bankovnih računa, pokušali su da traže povraćaj novca i odbili su na osnovu toga što ne mogu da posluju sa klijentima u UK), kasnije su saznali da nisu licencirani nakon kopanja u kompaniju, kao i da koriste treće strane trgovci, pogrešan MCC, i zabranjeno im je da posluju klijentima u UK, pored njihovih prethodnih kazni za nezakonite radnje, sve što su čuli je da sam se kockao uprkos tome što MCC nije kockanje, izjavio sam da nisam dobio nikakvu robu, digitalnu ili drugu u skladu sa MCC-om koji su mi pružili i samo su mi citirali ToS kockanja, drugi put kada sam se žalio na odluku nisu se čak ni potrudili da pregledaju dokaze koje sam poslao, samo su poslali isto što su poslali i prvi put. Mislim da banke samo žele da operu ruke od toga ako je moguće, nadamo se da će ombudsman učiniti nešto po tom pitanju.
I mean they rejected my complaint twice so might be better asking someone else but i basically told them what happened, i deposited, they wouldn't allow me to withdraw my money (they had sepa and crypto, i don't use crypto and sepa didn't work with either of my bank accounts, tried requesting a refund and they declined on the grounds that they're unable to operate to UK customers), later found out they were unlicensed after digging into the company, aswell as using third party merchants, wrong MCC, and are prohibited from operating to UK customers, on top of their previous fines for illegal practices, all they heard was that i gambled despite the MCC not being gambling, i stated i received no goods, digital or otherwise in line with the MCC they provided and they just quoted gambling ToS to me, second time when i appealed the decision they didn't even bother going through the evidence i sent, just sent the same thing they sent the first time. I think the banks just want to wash their hands of it if possible, hopefully the ombudsman does something about it.
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