We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
Only they can help themselves in this situation - it has been explained to them numerous times(with accompanying evidence from the authorities) what is going to happen automatically if they don't fix it themselves. If they don't respond then they will have to deal with the blacklisting by Mastercard then they won't be able to accept any payments by this method from anyone. They have a chance to fix this, but if they don't then it will be sorted regardless(by authorities).
neka mi neko pomogne, napravio sam 3 zahteva za povlačenje i sva 3 su se vratila, unosim broj svoje banke, svoj račun i svoje ime i još uvek se vraća, kažu da moram da tražim od banke 
broj, ali koji broj? da li neko zna kako da popuni ovaj zahtev?
prijatelju pomozi mi kako da ispunim ovaj zahtev, ubacujem broj svoje banke i račun i oni mi ga vraćaju, 
hvala
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
neka mi neko pomogne, napravio sam 3 zahteva za povlačenje i sva 3 su se vratila, unosim broj svoje banke, svoj račun i svoje ime i još uvek se vraća, kažu da moram da tražim od banke broj, ali koji broj? da li neko zna kako da popuni ovaj zahtev?
I guess you should try to explain to the support that you do not understand the matter of the problem and need a full explanation regarding the "number" you keep repeating. Feel free to post the casino's response so we can try to figure out whether it makes a good sense.
Or if you know the answer already, what number is that supposed to be, please? Some sort of identificator, but which, I wonder?
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
moj je takođe prekinut, onda sam stavio vpn i mogu da uđem u ćaskanje, problem je što po njima pogrešno popunjavam,
Već sam poslao mejl sa snimkom koji su tražili, slikao sam, hoće IBAN, ne znam ni šta je to, zvao sam banku i rekli su mi da je IBAN onaj koga plaćaš, jedino mora da nije u redu je broj banke od 0260 do 260, drugo ne znam
Već sam poslao mejl sa snimkom koji su tražili, slikao sam, hoće IBAN, ne znam ni šta je to, zvao sam banku i rekli su mi da je IBAN onaj koga plaćaš, jedino mora da nije u redu je broj banke od 0260 do 260, drugo ne znam
The IBAN is the 16-20 digit code linked to your bank account. Every bank account that can accept International payments has one. You should be able to find this on a bank statement or you can ask your bank what it is. It will start with PT(if your account is in Portugal).
IBAN (međunarodni broj bankovnog računa) je kod koji identifikuje bankovni račun klijenta za međunarodne transfere. Sastoji se od 29 cifara u Brazilu i koristi se da bi se osiguralo da je novac pravilno primljen. U vašem slučaju, Nubank nema svoj IBAN kod. Nubank račun ne prima i ne šalje novac u valutama koje nisu realne, tako da nema IBAN, SVIFT, ABA ili ACH kodove. Biće vam potreban račun u drugoj banci ili koristite drugi način prijema.
Za međunarodna kazina preporučujem korišćenje kriptovaluta. Isplate putem transfera novca uglavnom imaju visoke naknade i birokratskije su. Postoji i mogućnost da porez zadrže iznos u zavisnosti od toga odakle dolazi. A pošto većina kazina prenosi ove operacije na spoljne saradnike, teže je kontrolisati ove situacije.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
Već sam poslao mejl sa snimkom koji su tražili, slikao sam, hoće IBAN, ne znam ni šta je to, zvao sam banku i rekli su mi da je IBAN onaj koga plaćaš, jedino mora da nije u redu je broj banke od 0260 do 260, drugo ne znam
Now I see the problem. Well since the others already explaint the matter very well. I bet not uch to add from my side now.
Perhaps a detail: if you keep struggling to determine whether the IBAN is to be found in the documents or internet banking, give the bank clerk a quick call. Once you know whether the IBAN is to be found, you may proceed further.
Honestly, I would expect PIX involved. The way I understand it, it's the most common option in Brazil - is it not?
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
You should see the emails and Live Chats I have requested with this company. This morning again tried to contact them but "I can only answer casino related questions" was the response. Still no response to any email of any kind in almost 4 weeks. You would think they would want to try and resolve things and not act like a bunch of scammers....
Privately I will send your reviews team all the chain and emails/chat etc and hopefully you can give them the rating they deserve!
Ljudi, rešio sam problem, potrošio sam sav novac i zatvorio račun, nemam torbu za ovo, sva kazina u kojima igram samo sam stavio pik and bag na mesto ovaj sa m;a verom, ja cenim vašu pomoć od sada, hvala vam puno
Vau, kakva šteta. Nažalost, neki operateri plaćanja naplaćuju uvredljive naknade za korišćenje Pik-a u kockarnicama, koristeći prednost nedostatka jasne regulative. Kao posledica toga, mnoga kazina onemogućavaju opciju plaćanja Pik kako bi izbegli ove prekomerne naknade, što ograničava opcije plaćanja koje su dostupne igračima. Alternativa koju treba razmotriti su kriptovalute, ali je neophodno temeljno istražiti različite opcije i uključene rizike, kao što su volatilnost i sigurnost, pre nego što odaberete digitalni novčanik.
Im having issues with instant casino too. Did you report your transactions to you bank? I want my deposits back. They are scammers!
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