Hello there.
I'm sorry the balance was lost. I just want to add that I moved your post to this "official" casino thread simply because a month ago a registered casino rep responded to another player. So, said to myself - there is a chance you might get a reply too.
As for now, thanks for sharing the experience with us.
Ovaj kazino je sramota. Nadamo se da će ljudi koji su imali iskustva poput našeg da to odraze u recenzijama, tako da kazino dobije reputaciju koju zaslužuje i odbije druge igrače.
Hello,Fabrizio! We are very sorry for your experience. It is important for us that the players have only a positive impression of gambling with us.
Currently, I can see that there are no funds left in your account, and you have also decided to close your account. However, if you have any further questions, feel free to reach out to me, and I'll be happy to assist you.
Da sam na vašem mestu, stavio bih žalbu u odgovarajući odeljak i odgovarajuću negativnu recenziju u oceni kazina (oni su vaše jedino oružje).
Srećno sa ovim mafijaškim kazinom
Veoma mi je žao.
Mislim da je CasinoGuru previše velikodušan u ocenjivanju ovog uvredljivog kazina.
Isplate se odlažu tako da na kraju izgubite novac, metode povlačenja nestaju, potrebne su nedelje da se zatvori račun igrača sa problemima itd.
Trebalo bi više da štite igrače.
Srećno Sergio.
Hello! We deeply apologize for not meeting your expectations. We understand that this is not the level of quality we strive for. In order to assist you further and provide you with more information, please kindly provide us with your account number. You can find this information by clicking on the "My Account" button located in the top right corner of our website.
Ovo je standardni odgovor na sve probleme.
Želite da ljudi misle da vam je stalo do problema sa igračima, ali onda ništa ne radite.
Sigurno su vas već kontaktirali u vezi sa ovim problemom preko interneta, a vi ste ga ignorisali i sada kada je objavljen, pretvarate se da vam je stalo
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Igram više od 15 godina u bezbroj kazina. Izgubio sam novac na većini njih i nikada se nisam žalio, pretpostavljam da je to deo igre. Ali ono što megapari radi čini mi se sramotnim. Pročitao sam mnogo komentara u vezi sa vašim načinom postupanja i smatram ih uvredljivim.
Pošto je ovo forum, mogu (i nastaviću tako) da izrazim svoje mišljenje o ovom kazinu.
Sve najbolje
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Allow me to step here for a moment.
There are several points I must clear up from my point of view as an admin.
If you are willing to try, there is no problem to take the time to explain what has happened.
Hence I found this part of your post inappropriate, at best:
"Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. "
So, I'll do that for the sake of all:
Quoting from the complaint - freely available here:
"Regrettably, the casino team remains convinced that you are not a problem gambler based on your behavior after you informed them about your issue. They do not believe that a problem gambler would continue with deposits, withdrawals, and discuss bonuses.
However, the casino.guru team believes that the self-exclusion process for problem gamblers in Megapari casino is insufficient. When you informed the casino team about your gambling problem, they should have closed your account as soon as possible. Acknowledging and informing someone about such an issue is a difficult step, and it should not be evaluated. We believe that simply providing the information is enough.
Moreover, when there was a discussion about delayed self-exclusion and many losses, the casino representative encouraged you to play and offered you a bonus, indicating that their processes certainly need improvement.
Based on the above information, I believe your issue is justified, as the casino could have handled the situation better. Unfortunately, the casino team does not share our opinion, and their decision is final. Therefore, I am closing the case as 'unresolved.' Alternatively, you can file an official complaint with the licensing authority of the casino. I am happy to assist you with this; please reach me at the email address below. Please note that this complaint will affect their reputation on our website."
Taking this into consideration, it is unprofessional at best to say:
"As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it." or "Now that your complaint is closed, it is distracting for other players to receive your comments."
If you want o make things better, ask the complaint to be reopened and then resolve it fairly.
All players are free to speak up about their opinion and experiences - which is exactly this case. You are not here to "advice" players on this subject. Please keep that in mind.
I really hope you will think about the meaning of my words. We only mean aim to keep this place neutral and open for all.
Stay well.
Thank you for your account ID. We will investigate and get back to you as soon as possible. In the meantime, we suggest you take your concerns to the complaints page https://casino.guru/megapari-casino-player-is-unable-to-withdraw-his-winnings
The CG team has also asked you a few questions to help process the complaint. Let's have a dedicated communication channel and involve the CG team as you have already opened a complaint.
Hi Radka! This was about Sergio's case:
"Every case is different and we cannot get a clear picture of what happened from a quick review of the forums. "
We agree with your decision. Although we have different opinions on what is "fair" in this case. We have reviewed Julio's complaint and made our final decision. It's also available in the complaint.
>If you want to make things better, ask us to reopen the complaint and resolve it fairly.
Your comment is noted. We just don't want players to be influenced by other people's experiences when their complaints are being dealt with immediately.
Forum je upravo za to, komentarisanje iskustava koje vodi drugim igračima. Vi niste od onih koji cenzurišu.
U mom slučaju, poslao sam vam na desetine očajnih mejlova tražeći pomoć kako biste zatvorili moj nalog i smejali mi se.
Uništili ste moj život na ekonomskom, porodičnom, emotivnom i poslovnom nivou. Mislim da sam zaslužio pravo da izrazim svoje mišljenje o vama.
Hi there!
Thanks for your feedback.
On the other hand, we see all submitted complaints as a good source of information thus we actually recommend all players to browse those from time to time. To learn from others' real and true experiences.
All complaints are free to browse 24/7. Aside from your approach, we want players to be influenced if it means keeping them safer.
I hope you understand.
Please note, in no way is this about censorship. We care about the players right now, namely solving Sergio's problem. That is what our comment was about.
Pa idi kod Sergija ako želiš da rešiš njegov slučaj, a ne na moj komentar
Hello once again, please stay in touch with us in the complaint section. We are sorry for your situation, I have asked several departments to take an immediate action.
Zdravo neko iz megaparija pomozi mi sa ovim, astropai mi nikad nije isplatio povraćaj novca i u ovom mejlu danas kažu da moram da te kontaktiram, prilažem snimanje tvoje e-pošte i promociju koju tražim 
Zdravo neko iz megapari-a pomozi mi sa ovim, astropai mi nikada nije isplatio povraćaj novca i u ovom mejlu danas kažu da moram da te kontaktiram, prilažem snimanje tvoje e-pošte i promociju koju tražim 
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
