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Rabona Casino - opšta diskusija (strana 8)

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pre 8 meseci

Dobar dan, igrao sam slotove bez bonusa i osvojio 5000€, od tada pokušavam da podignem novac. Prvo su mi blokirali pristup igri i tražili su od mene dokumente za verifikaciju profila, ja sam ih sve predstavio i oni su prihvatili. Međutim, verifikacija traje dugo i još uvek je na čekanju, što mi ne dozvoljava da igram ili podignem svoj novac. Razgovaram sa pomoćnicima u četu koji mi ništa ne rešavaju, samo mi daju imejl adresu tima za podršku. Poslao sam nekoliko mejlova i nijedan od njih mi nije rekao zakonski rok za verifikaciju profila! Nije prihvatljivo da se depozit izvrši odmah i bez verifikacije, a povlačenje već traje dve nedelje u procesu verifikacije. Imam otiske razgovora asistenata i mejlove koje razmenjujem sa timom za podršku gde mi čak kažu da ne postoji rok za verifikaciju mog naloga. Idem do poslednjeg koraka da uzmem svoj novac. Bio bih vam zahvalan ako biste mogli da ubrzate proces sa njima.

Automatski prevedeno:
pre 8 meseci

Hello, the whole thing lies on the verification and only when you pass it successfully you will be allowed to withdraw. I saw that you have opened a complaint with us, but it should be added that we give casinos 14 days to resolve such a process. If nothing is achieved by then and you are still not verified our team will investigate further and try to contact the casino. So hopefully by then things will be moving in the right direction and you will be able to make a withdrawal. 

Anyway, as far as the verification itself and if it is not finished, is there any more documents to be provided or were there any rejections ? Or is the casino just checking them all the time and you don't know anything yet ? 

pre 8 meseci

Jasno je da mi je moj novac zaista potreban i nadam se da mi možete pomoći kao do sada u mom slučaju i hvala vam puno.. veoma je važan kazino Guru za sve igrače koji imaju slične slučajeve..

Automatski prevedeno:
pre 8 meseci

I see that the complaint is still open and I firmly believe that everything will be resolved fairly in your case. I will wish you the best of luck. ☘️


Jaro
pre 8 meseci

Dobro jutro

Ovaj proces verifikacije je počeo 4. marta, ono što ne razumem je kašnjenje i zašto ne traže dokumenta odjednom. Dokumenti su prihvaćeni ali čekaju verifikaciju. Od dana početka verifikacije igre se ne otvaraju i daju greške. Mislim da se spremaju da ga razvuku što duže do 90 dana i onda da mi izbrišu nalog uz argument da nisam igrao 90 dana.

Automatski prevedeno:
Jaro
pre 8 meseci

Dobro jutro Jairo ponovo,

moj nalog je prihvaćen i verifikovan. Sada sam primio poruku, ali sam pokušao da podignem 500 € i blokiran sam, šta da radim? file

Automatski prevedeno:
Margarida88
pre 8 meseci

Have you asked why the withdrawal transaction has been blocked now you are fully verified? 😔

pre 8 meseci

Dobro jutro Jairo ponovo,

moj nalog je prihvaćen i verifikovan. Sada sam primio poruku, ali sam pokušao da podignem 500 € i blokiran sam, šta da radim? file

Automatski prevedeno:
pre 8 meseci

Did the casino also tell you why your withdrawal is blocked when you are successfully verified ? 

I would also definitely mention it in the complaint, because it is quite important information. The best thing would be for the casino to reply and for us to know the reason for this situation. 

Try to ask if possible and let me know.

Jaro
pre 8 meseci

Dobro veče. Jer to je kazino koji samo želi da uzme novac.. Nadam se da ćemo dobiti pravdu.. lično ako ne dobijem pravdu reklamiraću se na svim društvenim mrežama.. ako ne da platim njenu grešku za 1.850 € što je za mene mnogo ali za njih ništa onda želim da budu kažnjeni uzorno.. želim ti uspeh..

Automatski prevedeno:
Jaro
pre 8 meseci

Da, pitao sam, čekam mejl od podrške.


Automatski prevedeno:
Anonymized534
pre 8 meseci

da

Poslao sam imejl podršci, želim da ćaskam, ne znam

Automatski prevedeno:
Thomas3333
pre 8 meseci

In a word GREED!! motivates them you are just a name not a person who deposits, it's an unfortunate side of some internet casinos registered in Curacao where there is no real rules and regulations to keep them honest. You still have to wait and see what the team here can do it's a small hope.

Anonymized534
pre 8 meseci

To je ono što očekujemo.. baš kao što si rekao pohlepa! zamislite dan ranije kada sam zatvorio prvi nalog izgubio sam 1.250€ u stvari to nije moj dobitak već mali deo mojih gubitaka.. Ja sam igrač i znam da uvek gubimo, ali ne i ovo je nepravedno i nezakonito !! nadamo se da kazino Guru

Automatski prevedeno:
Thomas3333
pre 8 meseci

About 6 weeks ago I wrote a piece on here predicting problems for customers getting their money because of the amount of spam casino traffic I was getting everyday. I said that there are too many small badly licensed casinos and not enough customers to give them all the profits they need to fulfil their obligations when it came to paying out relatively substantial amounts of money. From the post I'm seeing here it seems to becoming the case. They are fine taking deposits even customers from restricted countries. I still hope you get your money either through a direct payment or because of Casino Gurus intervention. It used to be the fact that in the long term= THE CASINO WILL ALWAYS WIN now there is the added danger of the casino may RIP YOU OFF, so my advice is if your not Gamstop then find a fully licensed casino where if they fail to pay they are made to, as well as being fined or even losing their licence.


Ažurirano od strane autora pre 8 meseci
pre 8 meseci

Veoma lepa i optimistična poruka.. hvala vam puno i celom Casino Guruu... Nadamo se da ćemo dobiti naš novac na ovaj ili onaj način i da ljudi ne igraju u takvim kazinima. da budemo na crnoj listi od nas i drugih kupaca..

Automatski prevedeno:
Thomas3333
pre 8 meseci

To many sharks not enough fish! I just deleted and blocked about 20 new casinos on my text and that's in less than 10 days if Rabona don't pay you and M I will give them 6mths along with all the other rogue casinos. It's becoming all too common on here good people being fleeced for their winnings. Read up on Jokabet and others on here struggling to get paid

Anonymized534
pre 8 meseci

Nisam baš razumeo MI šta je to? Želimo da dobijemo ono na šta imamo pravo to je protivzakonito i treba ih kazniti.. drago nam je što nam pomažete i što ste blizu.. ne mogu samo da nam uzmu novac, a ne znam kako dugo će slučaj potrajati da dobijemo novac od lošeg kazina, može li Guru tim da ih ubedi da bismo mogli da se dogovorimo sa dotičnim kazinom da okončamo ovu priču od koje smo umorni i želimo da se završi? Može li kazino Guru ili bilo koji nadležni organ da ih ubedi da nam plate ili će biti kažnjeni?? To uništava dušu i treba nam naš novac.. hvala vam puno..

Automatski prevedeno:
Thomas3333
pre 8 meseci

I meant M for Margarida. Only time will tell now if you both get paid 🤞

Anonymized534
pre 8 meseci

Imamo li nade? Ili se džabe borimo za samorazumljivo?

Automatski prevedeno:
Thomas3333
pre 8 meseci

Wait now until Casino Guru have contacted them that's all you can do I've never won anywhere near €5000 that's big money and it must be playing on Magrigrada's mind as well as your €1850 I won €2000 once took 7 days to get it from that particular casino and couldn't relax until it was in my account. Unless they payout voluntarily you gonna have to get on with your lives until there is a resolution one way or the other.

pre 8 meseci

Dobro veče. Jer to je kazino koji samo želi da uzme novac.. Nadam se da ćemo dobiti pravdu.. lično ako ne dobijem pravdu reklamiraću se na svim društvenim mrežama.. ako ne da platim njenu grešku za 1.850 € što je za mene mnogo ali za njih ništa onda želim da budu kažnjeni uzorno.. želim ti uspeh..

Automatski prevedeno:
pre 8 meseci

I also firmly believe that everything will be resolved fairly. I saw that your complaint will be further addressed by Jozef and I assume that the casino will be contacted and we will see what position they will stand. 

I wish you the best of luck. ☘️

pre 8 meseci

Da, pitao sam, čekam mejl od podrške.


Automatski prevedeno:
pre 8 meseci

Okay, so I wonder if you'll get an answer. If you do, don't hesitate to tell me what you found out, because it's pretty important in this situation. 

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