pre 11 meseci
Once more - we do not change ratings based on user reviews. Many reviews are simply written on purpose. We also do not alter ratings based on forum posts.
Instead of constant criticism, try to help the players for a change.🙏
Snatch Casino - opšta diskusija (strana 6)
pre 11 meseci
Već sam obavio verifikaciju i jednostavno ne mogu da izvršim povlačenje, otkazuju rekavši da je odeljenje finansija to odbilo, na tome sam danima. Apsurdno je sa igračem koji rizikuje svoj novac i kada pobedi ne može da se povuče. 😡
Automatski prevedeno:
pre 11 meseci
Hello there.
Do you know the reason for the rejection, please?
If you believe you could use some help, submit a complaint and explain the situation there:
pre 11 meseci
Let me add, that we tried - his complaint is dated back to January 2022, by the way, and was unfortunatelly rejected as unjustified:
https://casino.guru/snatch-casino-player-s-attempt-to-self-exclude-from
1
pre 11 meseci
Jednostavno tvrde da je Ministarstvo finansija odbilo povlačenje.
Igrao sam samo za pravi novac bez bonusa.
Uradio sam sve provere pre 3 dana.
Svaki put kada tražim da se povučem, pošalju mi mejl koji je odbijen, zapravo mislim da ne žele da plate da bih mogao da se vratim na igru i izgubim, ali to neću učiniti, samo ću se smiriti kada se povučem.
Automatski prevedeno:
1
pre 11 meseci
Za početak bih rekao da nije moj posao da pomažem igračima! Ne radim za Casino Gurua! Ali ti! I na temu: Reputacija se ne menja na osnovu ocena: već na osnovu žalbi! Svi vi! odlučuje u korist kazina! U Askgamblers-u, moja žalba je ponovo otvorena po četvrti put! Brinu se za igrače tamo!
Automatski prevedeno:
pre 11 meseci
Koja besmislica! U januaru 2022. nisam čak ni bio registrovan u Snatch kazinu! Stvarno ste preplavljeni
Automatski prevedeno:
pre 11 meseci
Pokušali su i mene da nateraju da igram! Kao rezultat toga, trajno sam zatvorio svoj nalog! Tako da su svesni da opcija da izgubim novac kod njih više nije dostupna! Još uvek nisu platili! Casino Guru je odbio moju žalbu nakon što sam Casino Guru dao negativnu recenziju! Takođe nisu odobrili produženje kao i obično! Lična osetljivost administratora nadmašuje dobrobit igrača
Automatski prevedeno:
1
pre 11 meseci
Da bi istovremeno deponovali po piksu, oni generišu kod i prihvataju ga.
Onda kada pobediš i dobijaš preko pik-a, oni izmisle mnogo stvari da ne plate korisniku. 
Automatski prevedeno:
pre 11 meseci
Za početak bih rekao da nije moj posao da pomažem igračima! Ne radim za Casino Gurua! Ali ti! I na temu: Reputacija se ne menja na osnovu ocena: već na osnovu žalbi! Svi vi! odlučuje u korist kazina! U Askgamblers-u, moja žalba je ponovo otvorena po četvrti put! Brinu se za igrače tamo!
Automatski prevedeno:
pre 11 meseci
Well, it's not my job either, I do that because I care.
I already explained everything to you many times. I'm sorry, I won't waste my time on you. Since you still write the same hateful things. If you don't like this place, leave us.
Simple as that.
pre 11 meseci
Hello.
Just a dumb question, are you sure your CPF number fits? Is it ok? Because the printscreen says you should use it to submit the withdrawal again.
I'm not yet familiar with the Brazilian tax system, so I'm asking.
Let me know, please.
pre 11 meseci
Koja besmislica! U januaru 2022. nisam čak ni bio registrovan u Snatch kazinu! Stvarno ste preplavljeni
Automatski prevedeno:
pre 11 meseci
Yes, I'm overwhelmed by your constant arguing and disguised self-pithiness. Your account was closed as unjustified - deal with it, please. Nothing you ever post on the forum will change that.
My mistake, the complaint was submitted on November 2022 - very now. The point stays the same.
pre 11 meseci
Da bi istovremeno deponovali po piksu, oni generišu kod i prihvataju ga.
Onda kada pobediš i dobijaš preko pik-a, oni izmisle mnogo stvari da ne plate korisniku.
Automatski prevedeno:
pre 11 meseci
I see, but I'm still concerned about the CPF number. Anyway, Nick will do his best to help you out.
pre 11 meseci
Pokušali su i mene da nateraju da igram! Kao rezultat toga, trajno sam zatvorio svoj nalog! Tako da su svesni da opcija da izgubim novac kod njih više nije dostupna! Još uvek nisu platili! Casino Guru je odbio moju žalbu nakon što sam Casino Guru dao negativnu recenziju! Takođe nisu odobrili produženje kao i obično! Lična osetljivost administratora nadmašuje dobrobit igrača
Automatski prevedeno:
pre 11 meseci
That's interesting. So do I understand it correctly that you gave us a negative review, but you still wanted to get helped from us? That doesn't make any sense. Anyway, I'm sure we didn't reject your complaint because of the negative review. We have over 70 employees so it's highly possible that the person who dealt with your complaint wasn't even aware of your negative review (if you didn't mention it in your complaint).
Anyway, even when we get negative reviews, we do the opposite. We always try to make sure that that we did everything we could in order to satisfy the player or simply decide fairly and if we get the negative review despite all of that, then at least we have a clear conscience.
I can also see that you submitted 15 complaints on our website. We helped you in some cases and we also rejected them in other cases so it doesn't mean that whenever you submit a complaint, we'll automatically reject it.
Anyway, if you're dissatisfied with the complaint process that we have in Casino Guru, you always have other options that you can use. I think you still don't understand that the we help players with their complaints for free. Even though we spend a lot of time on complaints, it's not something that generates direct income for us. It's not something that pays our bills and wages. We do this, because we earn money through the gambling business so we want to give something back to the players and our authority that we earned in the gambling industry helps us to do so.
I'm going through your posts here and it seems you're dissatisfied basically with everything we do and you blame us for good ratings, rejected complaints etc. I also noticed that you often don't know how we work, how our reputation works, user feedback, complaints, black points and you just spread information that are simply misleading for players who read this. Even though we always react and explain our position and how things work, you just continue with the same. There's not much we could explain, everything has already been explained. So you can either stop with what you've been doing here since November 2022 or you'll get banned. This forum serves to players who are looking for help, who want to discuss various things, they can share they feedback (negative included since it helps us to see things from different angles), but I refuse to constantly read about how bad we are on our own forum. There are plenty of platforms where you can write about it, but I'm not going to tolerate it here anymore. Especially not from you.
pre 11 meseci
istinu je ponekad teško razumeti, zar ne? Davno sam napustio Casino Guru! Ali neću odustati od slobode da učestvujem u ovoj diskusiji!
Automatski prevedeno:
1
pre 11 meseci
Zašto lažeš? Bilo je bezbroj mejlova od mene sa zahtevom za samoisključivanje! Uvek je odbijen! A kad sam zapretio da ću pozvati svog advokata, ugasili su ga! Kako možete tako drsko lagati ovde i tvrditi da mi je račun nepravedno zatvoren? Da li želite da postavim snimke ekrana da pokažem da ponovo lažete?
Automatski prevedeno:
1
pre 11 meseci
Već sam tražio pik, bankovni transfer i uvek ga odbijaju tvrdeći da je CPF nevažeći, samo da je moj CPF ispravan i ionako ne žele da plate.
Evo još jednog testa, čekalo se od 19.05 i još jednom su odbili.
Najstrašniji sajt za klađenje koji sam ikada igrao!
Automatski prevedeno:
1
pre 11 meseci
A šta ti stvarno procenjuješ??))) nemoj da me zasmejavaš, samo si zainteresovan da daš dobre ocene prevarantima, uprkos 99% negativnih i istinitih recenzija stvarnih igrača, bez suđenja i istrage, bliskih žalbi igrača , neću se iznenaditi da ih čak i ne smatrate u korist kazina i sve.
Automatski prevedeno:
pre 11 meseci
It's already been mentioned numerous times on this forum, including this thread: User reviews have no impact on the Casino Guru's reputation rating. Those are 2 different things and both are displayed in the casino's detail. For example there are casinos like Vulkan Vegas or Ice casino with a very good Casino Guru's rating, but the user rating (feedback is pretty bad). It's simply because some players experience there quite a long withdrawal times. That's something we don't reflect in our reviews, because we're not able to find out what the average withdrawal period is in every single casino on our website.
I believe the 1000+ complaints that we receive every month speak for themselves. We became the biggest online project helping players with casino related complaints for a reason. If we didn't do it better than others, then players would have no reason to complain here, but they would use other websites. Anyway, that's exactly what you can do if you're dissatisfied with our complaints resolution process. There are other options that you can choose if you believe you'll end up with a better result.
Ažurirano od strane autora pre 11 meseci
pre 11 meseci
Iskreno, ne znam kome ste pomogli, ali ostaje činjenica da ste na strani kazina. Što se tiče vulkana vegasa, igram tamo od samog početka njihovog otvaranja, najrazumljivija bonus politika od svih kazina, brzo se povlače. Za razliku od ugrabi kazina, gde tokom aktivacije bonusa nema informacija o maksimalnom povlačenju. Tek na kraju ćete dobiti svoje pare, a ostalo su prvo pravi, samo ime govori za sebe. Kompletna kancelarija, nema šanse za pobedu.
Automatski prevedeno:
1
pre 11 meseci
and still, when you look at the user feedback, Vulkan Vegas has BAD reviews
so according to your logic that you described here earlier, they shouldn't have a good rating on Casino Guru, even though we still believe they're fair and everyone can play there safely and even you believe they're a good casino.
Vulkan Vegas is very active when it comes to dealing with player complaints, but we can claim exactly the same about the Snatch Casino. They have 0 unresolved complaints to this date. Of course, you could say they have 0, because we rejected some of the complaints, but then we would just be running in circles in this discussion.
Ažurirano od strane autora pre 11 meseci
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