Snatch Casino - opšta diskusija (strana 6)

Once more - we do not change ratings based on user reviews. Many reviews are simply written on purpose. We also do not alter ratings based on forum posts.

Instead of constant criticism, try to help the players for a change.🙏

Hello there.

Do you know the reason for the rejection, please?

If you believe you could use some help, submit a complaint and explain the situation there:

https://casino.guru/complaints

Let me add, that we tried - his complaint is dated back to January 2022, by the way, and was unfortunatelly rejected as unjustified:

https://casino.guru/snatch-casino-player-s-attempt-to-self-exclude-from

Simply they claim that the finance department rejected the withdrawal.

I only played for real money with no bonuses.

I've done all the checks 3 days ago.

Every time I ask to withdraw they send me an email that was rejected, in fact I think they don't want to pay so I can go back to playing and lose, but I won't do that, I'll just calm down when I withdraw.

Simplesmente eles afirmam que o departamento financeiro rejeitou o saque.

Joguei apenas com dinheiro real sem bônus.

Já fiz todas as verificações tem 3 dias.

Todas as vezes que eu peço para sacar me mandam um email que foi rejeitado, na verdade acho que eles não querem pagar para que eu possa voltar a jogar e perder, mas não vou fazer isso, só sossegarei quando sacar.

I would like to start by saying that it is not my job to help the players! Not I work for Casino Guru! But you! And on the subject: Reputations are not changed based on ratings: but based on complaints! All of you! decides in favor of the casino! At Askgamblers, my complaint has been reopened for the fourth time! They care about the players there!

zu Beginn möchte ich gleich mal festhalten, dass es nicht meine Aufgabe ist den Spielern zu helfen! Nicht ich arbeite für Casino Guru! Sondern du! Und zum Thema: Reputationen werden nicht aufgrund von Bewertungen geändert: aber anhand von Beschwerden! Die ihre alle! zu Gunsten des Casinos entscheidet! Bei Askgamblers wurde meine Beschwerde bereits zum vierten Mal wieder aufgenommen! Dort bemüht man sich um die Spieler!

What nonsense! In January 2022 I wasn't even registered at Snatch Casino! You're really overwhelmed

So ein Schwachsinn! Im Jänner 2022 war ich bei Snatch Casion noch gar nicht registriert! Ihr seit ja wirklich maßlos überfordert

They tried to force me to play too! As a result, I permanently closed my account! So that they are aware that the option of losing my money with them is no longer available! They still didn't pay! Casino Guru rejected my complaint after I gave Casino Guru a negative review! They also didn't grant an extension as usual! The personal sensitivities of the admins outweigh the well-being of the players

Bei mir haben sie auch versucht, mich zum Spielen zu nötigen! Daraufhin habe ich mein Konto dauerhaft geschlossen! Damit ihnen klar ist, dass die Option mein Geld bei ihnen zu verlieren, nicht mehr gegeben ist! Die haben trotzdem nicht bezahlt! Casino Guru hat meine Beschwerde, nachdem ich Casino Guru negativ bewertet habe, abgelehnt! Sie haben auch nicht wie üblich eine Verlängerung eingeräumt! Die persönlichen Empfindlichkeiten der Admins wiegen höher als das Wohl der Spieler

To deposit per pix at the same time, they generate a code and accept it.

Then when you win and you're going to receive via pix, they invent a lot of things to not pay the user.

Pra depositar por pix no mesmo instante geram código e aceitam.

Aí quando você ganha e vai receber via pix inventam um monte de coisa pra não pagar o usuário.

Well, it's not my job either, I do that because I care.

I already explained everything to you many times. I'm sorry, I won't waste my time on you. Since you still write the same hateful things. If you don't like this place, leave us.

Simple as that.

Hello.

Just a dumb question, are you sure your CPF number fits? Is it ok? Because the printscreen says you should use it to submit the withdrawal again.

I'm not yet familiar with the Brazilian tax system, so I'm asking.

Let me know, please.

Yes, I'm overwhelmed by your constant arguing and disguised self-pithiness. Your account was closed as unjustified - deal with it, please. Nothing you ever post on the forum will change that.

My mistake, the complaint was submitted on November 2022 - very now. The point stays the same.

I see, but I'm still concerned about the CPF number. Anyway, Nick will do his best to help you out.

That's interesting. So do I understand it correctly that you gave us a negative review, but you still wanted to get helped from us? That doesn't make any sense. Anyway, I'm sure we didn't reject your complaint because of the negative review. We have over 70 employees so it's highly possible that the person who dealt with your complaint wasn't even aware of your negative review (if you didn't mention it in your complaint).

Anyway, even when we get negative reviews, we do the opposite. We always try to make sure that that we did everything we could in order to satisfy the player or simply decide fairly and if we get the negative review despite all of that, then at least we have a clear conscience.

I can also see that you submitted 15 complaints on our website. We helped you in some cases and we also rejected them in other cases so it doesn't mean that whenever you submit a complaint, we'll automatically reject it.

Anyway, if you're dissatisfied with the complaint process that we have in Casino Guru, you always have other options that you can use. I think you still don't understand that the we help players with their complaints for free. Even though we spend a lot of time on complaints, it's not something that generates direct income for us. It's not something that pays our bills and wages. We do this, because we earn money through the gambling business so we want to give something back to the players and our authority that we earned in the gambling industry helps us to do so.

I'm going through your posts here and it seems you're dissatisfied basically with everything we do and you blame us for good ratings, rejected complaints etc. I also noticed that you often don't know how we work, how our reputation works, user feedback, complaints, black points and you just spread information that are simply misleading for players who read this. Even though we always react and explain our position and how things work, you just continue with the same. There's not much we could explain, everything has already been explained. So you can either stop with what you've been doing here since November 2022 or you'll get banned. This forum serves to players who are looking for help, who want to discuss various things, they can share they feedback (negative included since it helps us to see things from different angles), but I refuse to constantly read about how bad we are on our own forum. There are plenty of platforms where you can write about it, but I'm not going to tolerate it here anymore. Especially not from you.

the truth is sometimes hard to understand, isn't it? I left Casino Guru a long time ago! But I won't give up the freedom to take part in this discussion!

die Wahrheit ist manchmal schwer zu verstehen, oder? Ich habe Casino Guru doch schon lange verlassen! Aber die Freiheit mich an dieser Diskussion zu beteiligen, lasse ich mir nicht nehmen!

Why are you lying? There have been countless emails from me requesting self-exclusion! Was always denied! And when I threatened to call my lawyer, they shut it down! How can you lie so brazenly here and claim that my account was unfairly closed? Do you want me to post screenshots to show you're lying again?

Wieso lügst du? Es gibt unzählige Emails von mir, in denen ich einen Selbstausschluss gefordert habe! Wurde immer verweigert! Und als ich mit dem Anwalt gedroht habe, hat man diese geschlossen! Wie kannst du hier so dreist lügen und behaupten, dass mein Konto ungerechtfertigt geschlossen wurde? Soll ich Screenshots posten, damit man sieht dass du schon wieder die Unwahrheit erzählst ?

I've already asked for pix, bank transfer and they always reject it claiming the invalid CPF, only that my CPF is correct and they don't want to pay anyway.

Here's another test, it was pending since the 19.05th and once again they refused.

The most horrible betting site I've ever played!



Eu já pedi por pix, bank transfer e sempre rejeitam alegando o CPF inválido, só que o meu CPF está correto e eles que não querem pagar mesmo.

Aí está mais uma prova, estava pendente desde o dia 19.05 e mais uma vez recusaram.

O site de apostas mais horrível que eu joguei!



And what do you really evaluate ??))) don’t make me laugh, you’re just interested in giving good marks to scammers, despite 99% of negative and truthful reviews of real players, without trial and investigation, close player complaints, I won’t be surprised that you don’t even consider them in favor of the casino and all.

А что вы разве справедливо оцениваете??))) не смешите вы то как раз заинтересованы ставить хорошие оценки мошенникам не смотря на 99% негативных и правдивых отзывов реальных игроков, без суда и следствия закрываете жалобы игроков не удивлюсь что вы их не рассматриваете даже просто в пользу казино и все.

It's already been mentioned numerous times on this forum, including this thread: User reviews have no impact on the Casino Guru's reputation rating. Those are 2 different things and both are displayed in the casino's detail. For example there are casinos like Vulkan Vegas or Ice casino with a very good Casino Guru's rating, but the user rating (feedback is pretty bad). It's simply because some players experience there quite a long withdrawal times. That's something we don't reflect in our reviews, because we're not able to find out what the average withdrawal period is in every single casino on our website.

I believe the 1000+ complaints that we receive every month speak for themselves. We became the biggest online project helping players with casino related complaints for a reason. If we didn't do it better than others, then players would have no reason to complain here, but they would use other websites. Anyway, that's exactly what you can do if you're dissatisfied with our complaints resolution process. There are other options that you can choose if you believe you'll end up with a better result.

Honestly, I don’t know who you helped, but the fact remains that you are on the side of the casino. Regarding volcano vegas, I have been playing there since the very beginning of their opening, the most understandable bonus policy of all casinos, they withdraw quickly. Unlike snatch casinos, where during the activation of the bonus there is no information about the maximum withdrawal. Only in the end you will get your pennies and the rest they are real first, the name itself speaks for itself. Complete office, no chance of winning.

Честно я не знаю кому вы помогли, но факт остаётся фактом в том что вы на стороне казино. По поводу вулкан вегас , я там играю с самого начала их открытия, самая понятная бонусная политика из всех казино, выводят быстро. В от личии от снач казино где во время активации бонуса нет ни какой информации о максимальном выводе . Только по итогу ты получишь свои копейки а остальное они реально снач, само название говорит за себя. Конченая контора, без шанса на выигрыш.

and still, when you look at the user feedback, Vulkan Vegas has BAD reviews

so according to your logic that you described here earlier, they shouldn't have a good rating on Casino Guru, even though we still believe they're fair and everyone can play there safely and even you believe they're a good casino.

Vulkan Vegas is very active when it comes to dealing with player complaints, but we can claim exactly the same about the Snatch Casino. They have 0 unresolved complaints to this date. Of course, you could say they have 0, because we rejected some of the complaints, but then we would just be running in circles in this discussion.