pre 9 meseci
Zdravo, nešto je čudno u vezi sa SvenPlai kazinom. Moje povlačenje je odobreno e-poštom i obrađeno 26. juna 2024. Ali još nisam dobio novac. Imate li iskustva koliko dugo traje?
Automatski prevedeno:
Svenplay Casino - opšta diskusija (strana 7)
pre 9 meseci
Hello, according to the user reviews and also based on its lower Safety Index 👈, it seems this was not the best pick. On the other hand, it's fair to say, especially since the user reviews are not pretty fresh, I would suggest asking the casino directly.
How does it seem in your casino account, for instance? Is the withdrawal marked as complete?
In my opinion, it's always worth consulting withdrawal-related problems with someone from support. Based on the preferred payment option, they should be able to check it out for you.
Do you care to try?
pre 9 meseci
Da, ni sajt nije baš jasan. Da, stalno im pišem i kažu da je novac isplaćen. Sada je prošlo 5 dana. Šta mislite koliko treba da čekamo?
Automatski prevedeno:
pre 9 meseci
Well, we give casinos 14 days to send money to players. But if you have written to them and they have said that the money has been sent, I hope it will be as soon as possible. What payment method did you use? In your player account and withdrawals, does your withdrawal also show marked as successful ?
I would say try to be patient and if nothing moves and you don't get the money, you can write and we will try to look into it more and help you. 🙂
pre 9 meseci
Zdravo, pa bankovni transfer, 26. juna su napisali da je u obradi ali još ništa nisam dobio. Evo slike kako to izgleda za njih. U i izvan. Trebalo bi zapravo reći da je završeno 1000 evra.
Automatski prevedeno:
pre 9 meseci
In my opinion, this is longer than expected, even for the bank transfer. Could you ask the support or chat to provide the transaction number, I would also check pending transactions, though.
Also, it won't hurt to ask your payment provider; still, knowing the transaction number would be very handy.
pre 9 meseci
See? Things were not as dark as suggested 🙂. I'm glad the trouble has ended!
Out of curiosity, are you happy enough to keep playing there?
pre 9 meseci
Što da ne? Nakon podizanja, samo dan kasnije ponovo sam osvojio 1000 evra i dobio sam mejl da je isplaćeno. Hteo sam da pitam šta je sa kazinom Lordspin, da li poznajete taj kazino?
Automatski prevedeno:
pre 9 meseci
So it's great to see that you have a winning streak so may you continue to do well.
As for the other casino, I see that it doesn't have a higher safety index, so I personally would be cautious before depositing. We don't have that much playing experience there so I would be even more careful if you want to play there. But I probably wouldn't change a winning casino.
pre 6 meseci
Dobio sam e-poruku od svenplai: „Primetili smo da niste koristili svoj Svenplai nalog tako što ste se prijavili na sajt 330 dana.
Nakon 30 dana, ako ostanete neaktivni, vaš nalog će se smatrati neaktivnim. Za neiskorišćene račune se naplaćuje mesečna naknada od 5 evra (ili ekvivalentna valuta), koja se odbija od vašeg stanja sve dok vaše stanje ne bude nula.
Da biste izbegli takve troškove, prijavite se na svoj nalog."
Kontaktirao sam svenplai na njihovu e-poštu, koju sam uzeo sa svenplai stranice, ali poruka se vraća na moju e-poštu „Neisporučena pošta vraćena pošiljaocu". Zatim sam otišao do njihovog ćaskanja gde sam dobio istu adresu e-pošte" " ali ista stvar se ponovo dešava, e-pošta ne radi sa ovim, ćaskanje je samo van mreže.. 9cnt je novac na tom nalogu, kada sam pokušao da pokrenem igre samo piše "Greška pri pokretanju igre"
da li je ovaj kazino još uvek u funkciji, ali njihova korisnička služba ne radi. su stoga samo prevaranti.
Stupio sam u kontakt sa njima preko ćaskanja i rekli su da će poslati mejl na koji morate da mi odgovorite da se nalog može zatvoriti, odgovorio sam na taj mejl i vratio se kao netačan. nemaju korisničku podršku.
Upravo sam saznao da svenplai-ov sistem e-pošte misli da je moja e-pošta neželjena pošta i zato se e-pošta vraća. da, oni su zaista loši u opsluživanju kupaca i sada je razgovor sa korisničkom službom odmah otišao van mreže kada sam stavio svoju e-poštu tamo.
Dobijem ovu poruku od njih kada im pošaljem e-poštu:
„Neisporučena pošta vraćena pošiljaocu"
„Ovo je sistem pošte na hostu meiliboki.fi.
Žao mi je što moram da vas obavestim da vaša poruka nije mogla
biti dostavljen jednom ili više primalaca. U prilogu je ispod.
Za dalju pomoć, pošaljite poštu upravniku pošte.
Ako to uradite, uključite ovaj izveštaj o problemu. Možeš
izbrišite svoj tekst iz priložene vraćene poruke.
Sistem pošte"
pa ne mogu više ništa da zatvorim nalog kad oni sami neće da zatvorim nalog!!!
i ćaskanje korisničke službe je odmah van mreže kada se prijavim!!!
Izmenjeno
Automatski prevedeno:
pre 6 meseci
Hi, it's not exactly the happiest thing to get an email back. Do you have a normal domain and not a temporary one? I would also expect you to be able to resolve it with chat but I see you failed there too.
If you need help you can contact us. If you don't need the account, then basically nothing should happen except that the few cents you have there will disappear.
So do you think you need help or not?
1
pre 6 meseci
ne treba mi pomoć Želeo sam da kažem drugim korisnicima o ovoj svenplai korisničkoj službi. ne vredi ulagati novac u ovaj kazino. Deponovao sam 2 puta tamo i ukupan iznos je oko 50e. Pokušao sam i ovo da zatvorim pre godinu dana, ali čak i tada je ista stvar da je korisnički servis zaista loš.
Automatski prevedeno:
pre 6 meseci
Sure, it's definitely a good thing that you wanted to share your situation. I would say that I wouldn't be too happy with that kind of support either, but unfortunately it's not excellent everywhere and there are many casinos where you'd be met with poor treatment.
It is therefore important to find one where you know you can rely on the support and not the other way around. At least for me it would definitely be important.
May your experience only get better in the future.☘️
pre 3 meseci
Here's my experience with these scammers.
After a series of document verification and cancelling my withdrawals which resulted in 9 different documents being reviewed and accepted in a month process, I finally tried to make a new withdrawal on 4 February 2024 (Even russian bookmakers had more lenient verification and they actually paid me).
After 5 days (9 February 2024), they sent me an e-mail stating that my withdrawal is rejected and that I breached terms 3.1 and 12.10 which were copied directly from their website. Both these terms imply I've breached at least 10 different conditions (VPN, cheating software, IP falsification, forged documents, fraudulent activities, bonus abuse ...), which I declined via both e-mail and live chat, but they told me the decision was final. I haven't even used a bonus on their website yet it's part of their claims which is a joke.
On 10 February 2024, I sent them another email asking them to be more specific about the terms they claim I've breached, and specify the exact reason why my money was taken from my account, but to this day they don't want to answer.
I know I didn't breach any of their T&C, and my money was won fairly by betting on sports and won 6868.5€. Honestly, I don't see any reason why I'd cheat and I've never had a casino accuse me of breaching their T&C until I met these scammers.
I've also reached out to MADRE who decided to open a case, and you know what their decision was? They actually stopped the case because I live outside the EU and it's the operator decision if they want to proceed with the case or not, and obviously they refused. I mean it's a joke really not even their designated ADR can help you.
TLDR : Svenplay confiscated my winnings based on unjustified T&C.
pre 2 meseci
As I can see, this is a really long-going process for you, so I hope that our team will be able to investigate the matter in your complaint.
We have to wait and see if the casino will communicate with our team first, and only then we'll be able to intervene.
May I just ask why you waited this long to submit a complaint, if you don't mind?
pre 2 meseci
It was a gradual process to try and recover my money. MADRE for example took 4 months to respond.
pre 2 meseci
Understand now. Well, hopefully it'll take much less to get this solved.🤞
