Twin Casino - opšta diskusija (strana 4)

Radka

Ggpokerben

Social Media & Community Specialist

Ggpokerben

pre 10 meseci

OriginalPrevod

Hello.

Frankly, this is not an uncommon document. For instance, some banks in Germany will only provide such documents after the player visits the bank personally.

I'd say it is not fraudulent to ask for further documents, the casino is responsible for processing the verification and also conducting additional security checks per their license conditions.

On the other hand, and to be completely honest, I agree that finding a reasonable approach needs to be a top priority for casinos.

Do you have any clue why this alternative didn't work?

"I have contacted my bank and they can print off transactions up until todays like I can do at home, but its not in the format of the monthly statement and it didnt work."

Would it perhaps be acceptable if you visited the bank to acquire a signed version with a stamp?

I'm just trying to figure something handy. 🤷‍♀️

I'll be here for the update.

Ggpokerben

Radka

Napredni Početnik

Kanada

Radka

pre 10 meseci

OriginalPrevod

They only want the statement that gets generated once a month by the bank. I went to print current transactions off the banks site and have it directly saved as a PDF from the banks site and they wont take it. I have tried everything, screenshots, etc. I even tried sending in a void cheque to prove its my account lmao. Keep in mind all my deposits were interac etransfers processed thru GigaDat and not debit or credit cards, so this whole verification mess is so frustrating. I have submitted a complaint at this point as this is not reasonable and completely over bearing and unfair to the player to have to wait til February 1st for something like that to become available.

Ažurirano od strane autora pre 10 meseci

DaStupidKidd

Ggpokerben

Napredni Korisnik

Kanada

Ggpokerben

pre 10 meseci

OriginalPrevod

In your previous posts you mentioned that the bank is requesting a statement in PDF format showing your deposits to them. In your last post, however, you said that you provided a statement in PDF format but they rejected it. What was the reason given?

Since you're using Interac, I'm going to assume you live in Canada and also know how to use whatever app your bank has.

For TD, all you have to do is go to your account and click on view previous statements. From there you can download whichever ones you need that show the deposits you made to them.

This part is important. Go to your casino transaction history and find out the dates and times of your deposits. Cross-reference with your statements to make sure you're including the correct ones.

That being said, personally, I think you're shit outta luck here.

Twin used to be a good casino. When they rebranded as Oddsring, they shut down for a bit and I don't think they ever really got fully operational again.

When Leon re-opened Twin as a carbon copy of it's former self (and off Oddsring), I was immediately skeptical. Something about the whole thing smelled fishy.

Whoever the fudge Moonlite NV is, I couldn't tell ya. Yet they've apparently been licensed since 2008 with Kahnawake and 2016 with Antillephone.

Sounds like a bunch of bullshit if you ask me.

DaStupidKidd

Napredni Korisnik

Kanada

DaStupidKidd

pre 11 meseci

OriginalPrevod

Samo ću ovo izbaciti, ali možda biste trebali razmisliti o tome da objavite nešto na glavnoj stranici što upozorava igrače da budu veoma oprezni kada igraju u bilo kom kazinu sa licencom Curacao u doglednoj budućnosti.

Nisam siguran da li su mnogi svesni, ali Kurasao je usred potpune revizije licenciranja, ukidajući četiri glavna nosioca licenci i zamenjujući ih samo jednim: Odborom za kontrolu igara na Kurasau.

Sa njihove veb stranice:

Vlada Kurasaa je u procesu modernizacije svog zakonodavstva o kockanju kako bi ga uskladila sa međunarodnim standardima i usvojila odgovornu politiku igara na sreću koja obuhvata sve aktivnosti igara na sreću koje su i biće licencirane u jurisdikciji.

Na osnovu ovog novog zakona, GCB će biti pretvoren u novi nezavisni organ za licenciranje i nadzor za sve igre na sreću.

Prvi sektor igara na sreću koji će biti legalizovan ovim novim zakonom biće igre na daljinu.

Vlada razmatra mogućnost da iz novog zakonodavstva privremeno izuzme operatere koji, u trenutku stupanja na snagu novog zakona, nude igre na daljinu po licenci izdatoj pod NOOGH kako bi mogli privremeno da nastave da rade tokom ovog perioda bez potrebe da odmah podnese zahtev za licencu.

Vlada je svjesna da značajan broj operatera trenutno posluje pod licencom koja je data pod NOOGH. Stoga je jedan od prioriteta vlade da zaštiti tekuće poslovanje koje obavljaju ovi operateri. Vlada bi želela da vidi njihov nastavak poslovanja sa Kurasa u budućnosti. Istovremeno, vlada mora osigurati da moguće privremeno izuzeće koje se odobrava neće biti zloupotrebljeno.

Od 15. novembra 2023. operateri će moći da podnesu zahtev za novu licencu prema važećem zakonu direktno kod GCB-a.

Ovo je tek počelo da se dešava, tako da pretpostavljam da ćete verovatno videti da se više od nekoliko kazina nesreće 2024. dok pokušavaju da reše svoje probleme sa licenciranjem.

Tu su i operateri koji će samo reći "Fuck it" i doneti što više novca dok ih ne ugase. Ovo me brine..

GCB još nije počeo da se bavi pritužbama jer za to još ne postoji formalna procedura. GCB trenutno ima za cilj da uspostavi žalbene procedure u prvoj polovini 2024. Čim to bude slučaj, objavićemo to na ovoj veb stranici.

Dakle, izgleda da neće postojati odbor za licenciranje koji bi formalno pokrenuo žalbe najmanje narednih šest meseci. IMO, imaćemo sreće ako budu u funkciji najranije do oktobra.

Dajem dinar za to što misliš.

https://vvv.gamingcontrolcuracao.org/

I'm just gonna throw this out there, but maybe you guys should think about posting something on the main page which warns players to be very careful when playing at any Curacao-licensed casinos for the foreseeable future.

Not sure if many are aware, but Curacao is in the midst of a complete licensing overhaul, doing away with the four main license holders and replacing them with just one: the Curacao Gaming Control Board.

From their website:

The government of Curacao is in the process of modernizing its gambling legislation to bring it in line with international standards and to adopt a responsible gaming policy that spans all gaming activities that are and will be licensed in the jurisdiction.

Based on this new legislation, the GCB will be converted into a new independent licensing and supervisory authority for all games of chance.

The first gaming sector to be legalized under this new law shall be remote gaming.

The government is considering the possibility to temporarily exempt from the new legislation operators who, at the time that the new law enters into force, offer remote gaming under a license granted under the NOOGH so that they can temporarily continue to operate during this period without needing to apply for a license immediately.

The government is aware that a significant number of operators are currently operating under a license granted under the NOOGH. Hence it is one of the government’s priorities to safeguard the current business carried out by these operators. The government would like to see their continued operations from Curaçao in the future. At the same time, the government must ensure that the possible temporary exemption being granted will not be abused.

As of November 15, 2023 it will be possible for operators to apply for a new license under the current law directly with the GCB.

This has just started to happen, so I'd guess you're likely to see more than a few casinos go tits-up in 2024 as they try to sort out their licensing issues.

There's also the operators that are just gonna say "Phuck it", and bring in as much money as they can until they get shut down. This is what worries me..

The GCB has not yet started handling complaints as there is no formal procedure for that in place yet. The GCB currently aims to have a complaints procedures in place in the first half of 2024. As soon as this is the case, we will announce it on this website.

So, it appears as though there will be no licensing board to formally launch complaints with for at least the next six months. IMO, we'll be lucky if they're operational by October at the earliest.

Food for thought.

https://www.gamingcontrolcuracao.org/

pre 10 meseci

OriginalPrevod

Since I'm here, I might as well ask if any Guru staff has looked into this yet.

Radka? Jaro? Anyone?

This is rather relevant and important information and, in my opinion, a site such as Casino Guru should be all over it.

Informing instead of promoting

Is this still a core value at Casino Guru? Or is it all about that juicy affiliate money these days?

Ggpokerben

DaStupidKidd

Napredni Početnik

Kanada

DaStupidKidd

pre 10 meseci

OriginalPrevod

Yea, I can send them an old statement but all my deposits were done in the last 2 weeks. I will have to wait until BMO generates the statement for the current period. I’ve tried send them everything. I put in a complaint on this site and I am thinking of emailing KGC, but I have read that they don’t do a whole lot to help.

Ggpokerben

DaStupidKidd

Napredni Početnik

Kanada

DaStupidKidd

pre 10 meseci

OriginalPrevod

As for Moonlite I haven’t found anything myself.

Twin however has a pretty active LinkedIn profile. I was bored on Monday so I did a lot of digging. I messaged some on LinkedIn and found a lot of other social media profiles belonging to people that work there.

Jaro

Forum and Reviews Administrator

Ggpokerben

pre 10 meseci

OriginalPrevod

They only want the statement that gets generated once a month by the bank. I went to print current transactions off the banks site and have it directly saved as a PDF from the banks site and they wont take it. I have tried everything, screenshots, etc. I even tried sending in a void cheque to prove its my account lmao. Keep in mind all my deposits were interac etransfers processed thru GigaDat and not debit or credit cards, so this whole verification mess is so frustrating. I have submitted a complaint at this point as this is not reasonable and completely over bearing and unfair to the player to have to wait til February 1st for something like that to become available.

pre 10 meseci

OriginalPrevod

So I understand that it is certainly not pleasant if you try to deliver what is needed in different alternatives but nothing is good for the casino.

However, you say that you have filed a complaint, which could be useful in this case. Let's see if you can verify and eventually find a reasonable word with the casino. If not, our team will try to help you.

Fingers crossed. 🤞

Jaro

Forum and Reviews Administrator

DaStupidKidd

pre 10 meseci

OriginalPrevod

Since I'm here, I might as well ask if any Guru staff has looked into this yet.

Radka? Jaro? Anyone?

This is rather relevant and important information and, in my opinion, a site such as Casino Guru should be all over it.

Informing instead of promoting

Is this still a core value at Casino Guru? Or is it all about that juicy affiliate money these days?

pre 10 meseci

OriginalPrevod

Hi, if something changes, our team of course looks at such cases. Me and Radka will just mediate it to them since we are admins on the forum. So if players find something that is different in the casino - as an example I will mention that the license has changed or anything else, we pass it on to our data team, which checks the situation.

And of course informing instead of promoting will always apply.

Ggpokerben

Napredni Početnik

Kanada

pre 10 meseci

OriginalPrevod

Update.

Today I received this message from Twin:

Hello, (deleted).

We hope you are well.

We understand your concerns and would like you to have peace of mind that the funds from your account will be paid in full after the verification procedure, but We guess that your screenshots and printouts confirming deposits towards Twin were edited in a graphics editor.

Please provide a proof of deposit made to Twin without any editing. You can provide a proof of one penultimate transaction 362399274 made on 07th of January (400 CAD).

Please don't edit your document at all.

We appreciate your cooperation.

-----------------------

This has restored some of my faith in this company. I can only guess from that message they thought my documents were altered. I dont know. I re-submitted the same documents I had before and an hour later I was verified. I put in a withdrawal for a small amount $50 and it got approved and I have received it. I just put in another withdrawal amount for a large amount and it is pending.

Jaro

Ggpokerben

Forum and Reviews Administrator

Ggpokerben

pre 10 meseci

OriginalPrevod

Good news that you managed to verify. As I have heard, your smaller withdrawal went smoothly and now you are waiting for the next one. I firmly believe that you will get the same without unnecessary problems and you will be able to enjoy the money. Of course, when that happens and the money lands in your account, don't hesitate to let me know.

DaStupidKidd

Ggpokerben

Napredni Korisnik

Kanada

Ggpokerben

pre 10 meseci

OriginalPrevod

Good to hear.

When you finally get paid, please run as fast as you can from that casino. It sounds like a massive heartbreak waiting to happen.

linnis22

Posetilac

Švedska

pre 9 meseci

OriginalPrevod

Tvin casino je pre nekoliko dana promenjen na bankovni transfer. Više nije moguće podizati profit manji od 100 evra. Veoma čudno. Kažu da mogu da koristim drugu ikonu sa bankovnim transferom koja može da isplati manje. Uvek sam koristio ovu ikonu za bankovni transfer jer mi nijedna druga ikona nije odgovarala. Postoji samo JEDNA ikona za bankovni transfer. Takođe izgleda da ne razumeju kada ovo objasnim i snimim ekran. Da li je još neko reagovao?

Automatski prevedeno:

Radka

linnis22

Social Media & Community Specialist

linnis22

pre 9 meseci

OriginalPrevod

Hello.

Well, limits and payment option availability are subject to change, though if you feel confused with the icons, I highly recommend asking the casino directly. Its chat operator should be ready to explain and help you out with the proper variant.

If you can understand each other, of course. How about trying a video instead of a screenshot? 🤷‍♂️

Denis5564654

Posetilac

Ukrajina

pre 7 meseci

OriginalPrevod

Nakon prolaska verifikacije, dugme za povlačenje više ne radi. Ruski jezik je nestao sa sajta, sredstva se ne povlače, podrška ne reaguje. Šta da radim?

Automatski prevedeno:

Romi

Denis5564654

Community & Complaints Administrator

Denis5564654

pre 7 meseci

OriginalPrevod

Does the issue still continues, even when you try to log out from your account, clear the cookies, for example? Have you tried that?🤔 Are you able to log back into your account? Please let us know, if you still need our help after you try all this. We'll wait for your reply.

Xela

Napredni Početnik

Grčka

pre 3 meseci

OriginalPrevod

Avoid this casino at all costs. Their primary tactic is to continuously request documents, with no end in sight. Every time you submit one document, they immediately demand another. There is no predefined list of required documents; instead, they invent new ones each time you send something. Their strategy is clearly designed to find a document you might not have, so they can deny your withdrawal.

Even if you manage to submit all the requested documents and they have nothing left to ask for, they then claim they need 30 days to review them. This is just another excuse, likely meant to frustrate you into giving up so they can keep your money. In my case, nearly 20 days have passed, and when I asked for an update, their response was essentially dismissive, as if saying, "Don't bother us, we still have 10 more days to find something wrong so we don't have to pay you."

This is a common practice in rogue casinos to delay or deny payouts, leveraging bureaucratic hurdles and deliberately unclear procedures. If you value your time and money, I would strongly advise against engaging with such platforms. It’s vital to recognize that legitimate and transparent casinos will always provide clear guidelines, reasonable timelines, and, most importantly, honor their commitment to process withdrawals promptly.

stranjonev1919

Xela

Mlađi Pripravnik

Bugarska

Xela

pre 3 meseci

OriginalPrevod

Ok

Jaro

Forum and Reviews Administrator

Xela

pre 3 meseci

OriginalPrevod

Avoid this casino at all costs. Their primary tactic is to continuously request documents, with no end in sight. Every time you submit one document, they immediately demand another. There is no predefined list of required documents; instead, they invent new ones each time you send something. Their strategy is clearly designed to find a document you might not have, so they can deny your withdrawal.

Even if you manage to submit all the requested documents and they have nothing left to ask for, they then claim they need 30 days to review them. This is just another excuse, likely meant to frustrate you into giving up so they can keep your money. In my case, nearly 20 days have passed, and when I asked for an update, their response was essentially dismissive, as if saying, "Don't bother us, we still have 10 more days to find something wrong so we don't have to pay you."

This is a common practice in rogue casinos to delay or deny payouts, leveraging bureaucratic hurdles and deliberately unclear procedures. If you value your time and money, I would strongly advise against engaging with such platforms. It’s vital to recognize that legitimate and transparent casinos will always provide clear guidelines, reasonable timelines, and, most importantly, honor their commitment to process withdrawals promptly.

pre 3 meseci

OriginalPrevod

I see that your verification has no end. We give casinos 14 days, so I see that your complaint has been transferred to Mirka, who will contact the casino. I'm curious how it will all turn out, because in my opinion, 30 days to check documents is a long time. Was any document also rejected or are they just constantly asking for something else?

Xela

Jaro

Napredni Početnik

Grčka

Jaro

pre 3 meseci

OriginalPrevod

No document was rejected; on the contrary, they tried to invalidate documents that were correct and even stricter than what they had requested.

So far, I haven't had any documents rejected, and I've even completed the step of sending a photo where you hold your ID, your identity card, and your account details. So, as you can understand, I've passed all the checks they put in place as obstacles, because is obstacle when they ask me 4 different documents to verify my address!! when all my documents have the same address!!! I'm almost certain that exactly on the 30th day, they will come up with a new excuse, or they will stop responding and close my account for some imaginary reason.

My question is, how is it possible for this casino to have such a high rating here? Since the ownership changed, only the new ratings should count, and a casino shouldn't inherit the good ratings from the previous management.

Ažurirano od strane autora pre 3 meseci

Radka

Xela

Social Media & Community Specialist

Xela

pre 3 meseci

OriginalPrevod

Hello,

As far as I know, these 30 days are usually reserved for a thorough account and activity investigation. It's most likely not just a simple KYC procedure. I'm guessing they have found something unusual that needs to be cleared out. Frankly, casinos tend to investigate the account in secrecy, so I fear we have to wait for the update from the casino's side. As you can see, the request has been made.

I understand you get this experience in relation to the Safety Index, but I'm most likely going to disappoint you a bit. You are the best example of how incomparable each verification or investigation may be; thus, it is not possible to assign this process a precise value on which the whole Safety Index calculation is based.

Have you seen the tab called "Safety Index explained" by chance?

It is crafted for every single casinos; the verification or withdrawal speed are not included.

In other words: the Safety Index says how likely the casino is to pay out the winnings; the rest, however, is found in the user reviews, forum, or complaint section.

Let's hope the casino will soon come up with a good explanation. I wish you a smooth resolution.

Twin Casino - opšta diskusija (strana 4)

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