Go Go Gold Casino - Zahtev igrača za samoisključenje se ignoriše.

This casino refuses to self-exclude my account. They have an AI ChatGPT that claims the account will be deleted but it never does. I have been trying for almost two months and have explained that I have a gambling addiction and need this account revoked and they ignore all request and make it difficult to contact a live person.

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Dear Blahgirlblah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. When applying for a self-exclusion, it’s important to clearly state the reason why you want your account to be deactivated and specify the exact time period of the exclusion. Make sure the email subject line is clearly marked and easy to recognize. Casino support teams often receive a high volume of emails daily, so a well-labeled subject line will help ensure your request is noticed and processed more quickly. Additionally, I strongly recommend that you always save a copy of your self-exclusion request—whether it’s a sent email, a chat transcript, or a screenshot. Having valid proof of your request can be extremely helpful in case of future disputes or misunderstandings.

To clarify the issue:

• Could you forward me the account closure requests that you sent to the casino?
• Could you please forward me any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can forward it directly to this thread or to  petra.h@casino.guru.

Thank you very much in advance.

Best regards,

Petra

Dear Blahgirlblah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru