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Casino Guru

Želimo da igrači razumeju kockanje.

pre 3 meseciOriginalPrevod
Dobro iskustvo.
Uzeo sam bonus dobrodošlice i mogao sam da doživim povlačenje.
Potvrđivanje dokumenata je trajalo malo vremena. Nakon validacije, uplata je odmah poslata.
Svidela mi se ergonomija sajta, igre se lako nalaze.
Jedna mana je što pod bonusom nisam mogao da nađem listu zabranjenih igara, morate da stavite sajt na engleski.
Ali ne znam da li je to samo za bonuse sa opkladom jer na engleskom to nisu isti bonusi koji se nude. Moj je bio bez opklade.
Pokušaću ponovo sa malim depozitom.
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  • dobar izbor igara
  • mnogi dobavljači
  • Validacija dokumenta je malo spora
Automatski prevedeno:
pre 5 meseciOriginalPrevod
I strongly advise against this casino!
It's rare that I recommend against it but this is one of them!
he in no way deserves his rating on Guru!
Very bad experience with them.
I had never won anything with them, but I played there a few times.
I managed to increase my balance to 650e with a small deposit and 150% bonus that they had offered me.
I decide to request the withdrawal of my winnings. I send the KYC which is validated.
I request the withdrawal and receive an email after several days of waiting, which informs me that I have played a bet above the authorized bet with a bonus.
I never bet above 1.20e, bonus or not!
I ask them the history of this bet. No answer!
I get help from a forum (very well known in my country), which also sends them an email to get this history ! They didn't respond either.
We sent them several emails to get this proof, which is normal! I never received any response.
Simply because they don't have this proof, since it doesn't exist!

So I requested that my account be closed.
In addition, I noticed that no games prohibited under bonuses were blocked. While they have a long list of banned games.

Casino to ban! who does not hesitate to lie so as not to send you your winnings.
Be careful when you deposit at this style of casino
Prikaži višePrikaži manje
  • Nothing
  • Long list of banned games
  • lie to avoid paying your winnings
  • games prohibited under bonus, are not blocked
pre 9 meseciOriginalPrevod
I was very surprised to see that under bonuses, the games that are blocked are not at all those listed in their CGU. There are a lot of games blocked, it's simple on certain providers there were almost no games available.
If you want to play, don't take bonuses, their CGU are distorted for bonuses.
You'll end up with very, very few games that won't be blocked.
Sorry I didn't like it
Prikaži višePrikaži manje
  • Nothing
  • A lot of games blocked with bonus
  • the list of blocked games announced in the T&Cs is false
pre 10 meseciOriginalPrevod
A pleasant casino, lots of providers, lots of bonus offers, very smooth. But I don't know why, I never managed to earn a single cent in this one. As soon as I play, the scale goes very very quickly.
While at the same time I'm going to play elsewhere and win.
No matter how hard I try, nothing happens.
or is it really bad luck every time I come across cold games with them, or...?
Aside from the fact that it doesn't bring me anything at all, nor any fun moments, it's a pretty well designed casino
Prikaži višePrikaži manje
  • Lots of providers
  • Lots bonus
  • Good designed casino
pre 10 meseciOriginalPrevod
I like playing at this casino. Lots of welcome bonuses. Lots of games and providers. Customer service is responsive and will help you. prohibited games with automatically blocked bonuses
The only negative point which is really a shame is the conditions of their bonuses. Few casinos have so many restrictions on bonuses.
they feature a very big wager + restriction on withdrawals! it is enormous.
They also have smaller wagers but less interesting.
Same for the FP offered. huge wager on the FP which are already limited to 50€ withdrawal!
I have never seen a casino with so many restrictions on bonuses and FP. I think when there is a wager, the withdrawal should be unlimited.
It is better not to take any bonus at this casino and not to take the FP offered.
It's a shame because that's really their negative point.

I am editing because they have other x20 bets that I have retained.
For others, the restrictions remain far too heavy.
I just learned that they are closing?? Why ?
Prikaži višePrikaži manje
  • Lot bonus
  • Lot games and providers
  • Customer service is responsive
  • prohibited games with automatically blocked bonuses
  • pretty quick payment
  • Conditions bonus
  • Restrictions on bonus. big wager and restriction on withdrawals
  • Huge wager on the FP offered and limited to 50€ withdrawal
pre 11 meseciOriginalPrevod
Dobro veče.
Gledajući komentare, razumem problem sa kojim se i ja susrećem...
Poslali su mi oglas sa 13. o registraciji, što sam prihvatio. Sa ovih 13. dobio sam 185.
Uplatio sam mali depozit od 10. da bih mogao da izvršim povlačenje.
I neka moja dokumenta potvrde. Kada sam završio, zatražio sam povlačenje.
Samo non-stop moje povlačenje se otkazuje svaki dan. I to bez navođenja razloga. Poslao sam 2 e-maila, koji su ostali bez odgovora. Tako sam na kraju kontaktirao mačku.
Prva osoba mi je rekla da je to zato što dokumenti još nisu verifikovani. Ipak je označeno kao „potvrđeno". Onda mi je rekao da je u redu da mogu ponovo da zatražim povlačenje, da ću ga dobiti. Nekoliko sati kasnije pogledam svoj račun, povlačenje ponovo poništeno...
Ponovo zahtevam povlačenje i ponovo kontaktiram ćaskanje. Ovaj put mi osoba kaže da je to zato što su joj potrebne dodatne informacije. Traže da im dam lične podatke. Šta ja radim. Onda mi je rečeno da je u redu da ću primiti dobitke. Evo me.. prošlo je više od nedelju dana.
Ako budu ponovo otkazani, podneću žalbu. Ako budu prihvaćeni i odmah poslati, ponovo ću proceniti svoj komentar i ocenu. Trenutno ne mogu reći dobre stvari o ovom kazinu na osnovu mog trenutnog iskustva.

edit: uplata je primljena više od 3 meseca kasnije!
stalno je otkazivan, nakon razgovora sa mnom o nedostatku informacija (koji tehnički su već imali i validirani nalog), onda je to bio problem.
Zatim održavanje kriptovaluta.
A onda, opet, tehnički problem sa kripto.
Sve ovo za malo podizanje od 100 €.
Stoga je očigledno da nikada nisam ponovio iskustvo u ovom kazinu što naravno ne preporučujem.
Prikaži višePrikaži manje
  • Odgovorite putem ćaskanja. Čak i ako je ponekad malo dugo
  • Nema odgovora putem e-pošte
  • Veoma dugo vreme povlačenja
Automatski prevedeno:
pre 11 meseciOriginalPrevod
I like versus casinos, this one is the exception!
Very bad experience with this casino.
On my first deposit, while playing, at 0.20 cts, there was a bug and I found myself playing a $40 spin! I hadn't touched anything!
I was also a bonus. So I went to see them in the chat to tell them. Anyway, I had almost nothing left. So I lost my first deposit because of this problem.
I nevertheless decide to make a deposit again with the 2nd bonus.
Every time I play at a new casino, I read the terms and conditions carefully.
And then I go into the chat, make sure of the details. Which I did with this one.
Before my first deposit I read the T&Cs, I went into the chat to ask them if the games prohibited under the bonuses were automatically blocked. Because I no longer want to play in casinos where they are not automatically blocked.
The support response: "yes the games are blocked automatically, you don't have to worry about it".
I'm going to check the T&C for the list of banned games to make sure that the ones I like to play aren't all blocked, because I play a lot of megaways.
Very few games I play were banned.
During my 2nd deposit, just like the first, I start playing several megaways.
Then looking at the games, I realize that no game is blocked anymore. I think it's a bug. I'll tell them in the chat.
The agent also notices that this is not normal. he asks me to try a banned game for verification, I ask him to name one, he tells me "any megaways, all megaways are prohibited".
From there I realize that not only were the games no longer blocked but they had also changed the list of prohibited games, which was not there even the day before!
they added "all megaways" to the list.
The same day I made a nice win on a megaways!
Anyway, I sent them an email for explanations. Not only did I get no explanation, but even worse, they lied to me.
And obviously my victory was canceled.
So be very careful with this casino, they can, at their discretion, unblock all games and change the list of blocked games while you play! if you have made a gain in the meantime on a game, it will be canceled! It's a scam! I had never seen such a thing before!
I asked for my account to be closed because I would never set foot there again! of course they didn't close my account!
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  • Banned games with bonus unblock
  • Changed the list of banned games
  • Scam
pre 1 godinuOriginalPrevod
Njihov bonus dobrodošlice je sjajan! Uzeo sam bonus dobrodošlice. Što je bez ograničenja, bez opklade, neograničeno povlačenje, prilično retko. Nema zabranjenih igara. Ukratko, bez stresa prilikom uzimanja bonusa, što kvari zabavu u mnogim drugim kockarnicama. Bio sam u ćaskanju da saznam, agent pažljiv, pun poštovanja i precizan. I ko piše na tvom jeziku! Jer ništa me ne nervira više od agenta koji traži da pišete na njihovom jeziku, i šalje vam link za prevodioca... Zašto oni sami ne koriste ovog prevodioca? On je agent, oni moraju sami da prevode, pošto rade na međunarodnom ćaskanju. U 2023. nemoći da instalirate automatski prevodilac, koji vam omogućava da razumete klijenta, a da pritom nastavite da pišete na svom jeziku, nije nimalo profesionalno! Za mene ovi agenti nemaju šta da rade u međunarodnom ćaskanju.. tako da cenim kada kazino ima profesionalne agente poput ovog.
Nisam mogao da pričam o brzini povlačenja, nisam tu zarađivao. Ne znam da li je bilo loše vreme, ali svi osvojeni bonusi su bili ispod 10€.
Imaju dobru listu dobavljača. Igre i provajdere je lako pronaći.
Ukratko, uživao sam da je igram čak i ako je bila prilično kratka zbog loše sreće.
Prikaži višePrikaži manje
  • Dosta dobavljača
  • Ergonomija sajta
  • Poštovana i pažljiva mačka
  • Veoma dobar bonus (bez opklade, bez maksimalnog povlačenja)
  • Da ne postoji paket dobrodošlice (nekoliko bonusa)
Automatski prevedeno:
pre 1 godinuOriginalPrevod
Bad experience on this one.
I made 2 deposits at this casino by taking the welcome pack, which includes 5 deposits!
Their site bugs a lot, we have to restart the games very often. Some games are unplayable.
Being committed to the welcome bonus, I made a 3rd deposit. Only, as this site bugs all the time, the bonus was not put with my deposit. I went to the chat to ask them to put it on me. They kept me waiting and waiting to log out of the chat, no explanation, nothing. And so on 5 times! As soon as I exposed the problem, I was disconnected! I ended up sending an email.
I was hired on the welcome pack! no reason, you don't get your bonus. On top of that, they offer bonuses on request to forum administrators, to make sure they will speak well for them... isn't this a very fraudulent process??
I won on my first 2 deposits, it is not because we win that we will say that a casino is top, if it is not the case (as I read here, more below...).
So I'm waiting for my deposit to be refunded.
I won't play it again until I get my money back, or until the bonus is added to my deposit!
Because I call it misleading advertising in this case!
Also I couldn't find the RTP on the games checked.
Prikaži višePrikaži manje
  • Nombreux fournisseurs
  • Chat qui vous déconnecte si vous avez un problème au lieu de vous aider.
  • Jeux qui bug sans arrêt
  • Publicité trompeuse sur les bonus
pre 1 godinuOriginalPrevod
I change my rating for the better.
I actually had a bad experience with them, when I signed up, on the bonuses. Because after the welcome bonuses, I took a weekend bonus. Because of that they canceled my win (although I didn't need the bonus to do them) and furthermore they banned me from bonuses from now on. Very hard as a decision!
Where other casinos would just withdraw the bonus knowing that I hadn't used it for my winnings. And that was just a misunderstanding. While I hadn't understood that we couldn't take any more after the welcome one, as long as we hadn't made a clean deposit. Their story of 7 days confused me. Hard! canceling my winnings was already hard enough to swallow, in addition to telling me that I would no longer have the right to take bonuses otherwise all winnings will be cancelled. However I change my note, because they still have a very fast withdrawal service. The support is very responsive and they offer free spins from time to time. And accept VPN.
It's just those handling email responses that are very hard. And email responses are long. While they are very quick by chat.
Nevertheless they have a lot of game provider.
I'll see later how it goes...
Prikaži višePrikaži manje
  • Nombreux jeux
  • VPN accepté
  • Chat réactif
  • Paiement rapide
  • Ne surtout pas prendre de bonus chez eux
  • Termes et condition de bonus mauvaise
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