Želeo bih da napišem recenziju o gnjavaži koju je Go Spin stvarao protiv mog procesa verifikacije. Kada sam predao sve tražene dokumente, 2 dana kasnije dobio sam e-mail sa molbom da dostavim fotografiju vozačke dozvole. Nakon što sam to dao, oni odbijaju moju fotografiju i uređuju zahtev tako da traže moju selfi fotografiju sa vozačkom dozvolom. Postavio sam selfi sa vozačkom dozvolom, a dan kasnije odbili su moju fotografiju i dali novi zahtev da traže selfi sa vozačkom dozvolom u desnoj i fotografijom za pasoš u levoj ruci. Zašto uopšte nisu mogli da mi kažu ovaj zahtev i da mi odbijaju dokumenta i odlažu verifikaciju za još 4 dana. Zaista osećam da sam prevaren i izigran. Pogodite šta, nakon što sam dao fotografiju, i dalje ne odobravaju moju verifikaciju, traže zvaničan dokument da dokaže moj izvor prihoda! Koliko je ovo smešno? Oni samo nastavljaju da stvaraju razlog za drugim razlogom da ne završe vaš proces verifikacije. Razumem da su verifikacija i KIC važni i neophodni, ali ovaj kazino zaista pokušava da stvori gnjavažu i namerno vam ne daje tačan i jasan zahtev da odložite proces njihovog klijenta. Ovo je lukavo i nepravedno.
I would like to write a review about the hassle that Go Spin was creating against my verification process. When I have submitted all required documents, 2 days later I have received an Email asking me to provide the photo of driver licence. After I have provided that, they reject my photo and edit the request becoming asking for my selfie photo with the driver licence. I have uploaded a selfie with driver licence, then one day later they reject my photo and give a new request to ask for a selfie photo with driver licence in my right hand and passport photo in my left hand. Why they could not tell me this request at the first place and keep rejecting my documents and delay my verification for another 4 days. I really feel that I have been fooled and played. Now guess what, after I have provided the photo, they still not approving my verification, they are asking for the official document to prove my income source! How ridiculous is this? They just keep creating the a reason after another reason to not finish your verification process. I understand that verification and KYC is important and necessary, but this casino is really trying to create hassle and purposely not giving you the correct and clear request to delay their customer ls’ process. This is dodgy and unfair.
Žao nam je što čujemo za vaše negativno iskustvo sa našom KIC procedurom. Cilj nam je da obezbedimo da vreme u našem kazinu bude prijatno i bez problema.
Važno je razumeti da je proces verifikacije standardna KIC (Knov Iour Customer) procedura, primenjena radi bezbednosti i naših igrača i naše platforme. Naši uslovi i odredbe navode neophodnost ovog procesa, koji uključuje traženje različitih dokumenata kao što su pasoš ili lična karta, dokaz adrese i selfi sa priloženom identifikacijom. Ove mere su na snazi za održavanje bezbednog i poštenog okruženja za igre za sve.
Budite sigurni da nikada ne nameravamo da odlažemo isplate ili da stvaramo neprijatnosti našim igračima. Pridržavamo se standardnog vremenskog okvira za obradu podnetih dokumenata, kao što je navedeno u našim smernicama.
Cenimo vaše razumevanje i saradnju po ovom pitanju i tu smo da vam pomognemo kroz proces verifikacije ako imate dodatnih pitanja ili nedoumica. Naš prioritet je da obezbedimo pozitivno i transparentno iskustvo za sve naše igrače.
Uvek smo dostupni, ako imate dodatnih pitanja, slobodno nas kontaktirajte!
Srdačan pozdrav,
GoSpin Kazino tim
We regret to hear about your negative experience with our KYC procedure. We aim to ensure time at our casino is enjoyable and hassle-free.
It's important to understand that the verification process is a standard KYC (Know Your Customer) procedure, implemented for the safety of both our players and our platform. Our Terms & Conditions outline the necessity of this process, which includes requesting various documents such as a passport or ID, proof of address, and a selfie with the provided identification. These measures are in place to maintain a secure and fair gaming environment for all.
Please rest assured that we never intend to delay payouts or inconvenience our players. We adhere to a standard timeframe for processing submitted documents, as indicated in our policies.
We appreciate your understanding and cooperation in this matter, and we're here to assist you through the verification process should you have any further questions or concerns. Our priority is to ensure a positive and transparent experience for all our players.
We are always available, if you have any additional questions, feel free to contact us!
Best regards,
GoSpin Casino Team