ovaj kazino iznenada suspenduje račune i blokira isplate
bilo bi potrebno više od nedelju dana da se otključa
jer je proces verifikacije nejasan i spor
nakon toga se računi mogu zatvoriti bez navođenja razloga
možete gubiti vreme sa zaključanim balansom više od nedelju dana
this casino suddenly suspends accounts and blocks withdrawals
it would take more than a week to unlock
cuz verification process is vague and slow
after that accounts may be closed without any reasons provided
u can waste ur time with ur balance locked more than a week
Veoma nam je žao zbog nesporazuma, ali računi se ne mogu blokirati bez razloga. Sve radnje koje ste gore opisali sprovode naši stručnjaci za bezbednost u skladu sa pravilima, kako bi se obezbedila bezbednost naloga i sprečila svaka aktivnost koja krši pravila i zakone. Prema tački 2.30: U slučaju dupliranja registracije, podnošenje tuđih, nevažećih ili falsifikovanih dokumenata; višestruka kršenja uslova i uslova kladionice; sumnje u identitet kupca ili informacije koje su dali; bilo koje vrste prevare (cela lista se može naći na sajtu, na stranici pravila), menadžment kompanije ima pravo da po sopstvenom nahođenju zatraži od kladioničara bilo koju dokumentaciju koja potvrđuje njegov identitet ili druge podatke koje je dao (npr. podatke o pasošu, adresu stanovanja), kao i da otkaže sva plaćanja dok se svi ti podaci ne provere.
Takođe, prema klauzuli 2.32: po završetku istrage, kompanija može doneti bilo koju odluku koju smatra pravednom i razumnom, kao što je zatvaranje računa i poništavanje dobitaka.
U slučaju poštovanja svih pravila i poštenog korišćenja, verifikacija je uspešna i igrač se može povući i nastaviti da koristi nalog bez ikakvih ograničenja. Stoga vas pozivamo da se pridržavate svih pravila koja su nametnuta igračima za bezbedno igranje.
Srdačan pozdrav,
1kBet Team
We are very sorry for the misunderstanding, but accounts cannot be blocked for no reason. All the actions you described above are carried out by our security specialists according to the rules, in order to ensure account security and prevent any activity that violates rules and laws. According to clause 2.30: In the event of duplicate registration, the submission of someone else's, invalid, or forged documents; multiple breaches of the Betting Company’s T&C; doubts about the identity of the customer or the information they have provided; any types of fraud (the whole list can be found on the site, on the page of rules), the company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified.
Also according to clause 2.32: pon completion of the investigation, the company can make any decision that it deems to be fair and reasonable, such as closing the account and canceling the winnings.
In case of compliance with all rules and fair use, the verification is successful and the player can withdraw and continue to use the account without any restrictions. Therefore, we urge you to adhere to all the rules imposed on players for safe gaming.
Best regards,
1xBet Team