Igrač iz Hamburga je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Igrač nas je kasnije obavestio da je primio svoj dobitak i da bi žalba mogla biti rešena.
The player from Hamburg has requested a withdrawal less than two weeks prior to submitting this complaint. The player later informed us that he received his winnings and the complaint could be closed as resolved.
Igrač iz Hamburga je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Igrač nas je kasnije obavestio da je primio svoj dobitak i da bi žalba mogla biti rešena.
Zdravo
Imam ogroman problem sa ovim kazinom.
Do danas nisam dobio odgovor.
Dobio sam ovaj mejl 31
Želimo da vas obavestimo da u cilju brzog i efikasnog obrade vašeg zahteva za povlačenje možete da nam pošaljete sledeća dokumenta:
– Snimak ekrana stanja vašeg EcoPaiz naloga koji je korišćen za depozit (uključujući broj računa, stranicu sa ličnim podacima i e-poštu).
– Vaš bankovni izvod sa sledećim informacijama:
Broj računa / IBAN (međunarodni broj bankovnog računa)
ID banke/BIC (identifikacioni kod banke)
Detaljna adresa primaoca (poštanski broj, ulica, grad, država)
Takođe, možete li da napišete svoje bankovne podatke (IBAN, BIC, detaljnu adresu primaoca)
Uveravamo vas da svim vašim ličnim podacima i informacijama o plaćanju upravlja naš pouzdan sistem zaštite podataka. Pošaljite sve gore navedene dokumente na _KSKSKSKSKS_0@email.kkkkk i ne zaboravite da navedete svoje korisničko ime u naslovu.
Tu smo da vam pomognemo sa svim pitanjima putem ćaskanja uživo ili e-pošte na _KSKSKSKSKS_0@email.kkkkk .
1: NIKAD nisam koristio EcoPaiz i sada je zabranjen u Nemačkoj. Nemam pojma kako su došli do 'Eko'.
2: Poslao sam dokaz iz banke.
Od tada je vladala potpuna tišina i ništa se nije desilo za 3 dana.
Hi
I have a massive problem with this casino.
I haven't received a reply to date.
I got this email on the 31st
We would like to inform you that in order to process your withdrawal request quickly and efficiently, please could you send us the following documents:
- A screenshot of the balance of your EcoPayz account that was used for the deposit (including the account number, page with personal details, and email).
- Your bank statement with the following information on it:
Account number / IBAN (International Bank Account Number)
Bank ID / BIC (Bank Identifier Code)
Detailed recipient's address (postcode, street, city, country)
Also, could you please write out your bank details (IBAN, BIC, recipient's detailed address)
We assure you that all your personal and payment information is managed by our reliable data protection system. Please send all the above-mentioned documents to kyc@smokace.com and remember to include your username in the subject line.
We're here to help with any questions via live chat or email at kyc@smokace.com.
1: I have NEVER used EcoPayz and it is now banned in Germany. I have no idea how they came up with 'Eco'.
2: I have sent proof from the bank.
Since then, there has been complete silence and nothing has happened in 3 days.
Hy
Ich habe ein riesiges Problem mit diesen Casino.
Bis heute habe ich keine Antwort erhalten.
Am 31. kam diese Mail
Wir informieren Sie darüber, damit Ihre Auszahlungsanfrage schnell und effezient durchführen, bitte senden uns folgende Unterlagen:
- Screenshot Ihrer EcoPayz Kontostand, von dem die Einzahlung verwendet wurde (mit Kontonummer, Seite mit persönlichen Daten und E-Mail).
- Ihr Kontoauszug mit den folgenden Informationen drauf:
Bankkontonummer / IBAN (internationale Bankkontonummer)
Bank ID / BIC (Bankleitzahl)
Detaillierte Adresse des Empfängers (Postleitzahl, Straße, Stadt, Land)
Bitte wiederholen Sie auch in schriftlicher Form Ihre Bankverbindung (IBAN, BIC, detaillierte Adresse des Empfängers).
Wir versichern Ihnen, dass alle Ihre Personal- und Zahlungsdaten durch unser zuverlässiges Datenschutzsystem geregelt werden. Bitte senden Sie uns alle obengenante Unterlagen und Dokumente an kyc@smokace.com und geben Sie in der Betreffzeile Ihren Benutzernamen an.
Bei der Fragen stehen wir Ihnen gerne via Live-Chat oder per E-Mail kyc@smokace.com zur Verfügung.
1:Ecopayz habe ich NIE benutzt und ist in Deutschland nicht mehr erlaubt.Ich habe keine Ahnung wie die auf Eco kommen.
2:Ich habe den Proof der Bank geschickt.
Seitdem ist einfach stille es passiert rein garnix und das 3 Tage mittlerweile
Dear nix1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dragi nik1,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Veronika
Casino.Guru
Dear nix1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.