Casino Guru & The Pokies
Jasno je da sredstva neće biti isplaćena pre 30 dana, ako uopšte i neće biti isplaćena.
Zapravo sam zaista razočaran načinom na koji su Pokies ovo rešili. Kazino ne samo da je dao veoma ograničenu podršku, već je u stvari predstavnik kazina imao i još uvek iznosi pogrešne informacije o pitanju uprkos tome što sam im rekao drugačije sa dokazima koji se odnose na to.
Znam da sam ovo ponavljao iznova i iznova dok sam svaki put podnosio dokaze, želeo bih da bude jasno i ponovo postavim originalni razgovor koji sam imao sa Kajlom u podršci za Pokies.
ČINjENICE:
Pre slanja obrasca za povlačenje kontaktirao sam Kajla i posavetovao ga. Bankovni podaci koji su bili na obrascu za isplatu su netačni jer je taj račun sada zatvoren. Kajl je izjavio sledeće
„Nažalost, ne postoji način da promenite svoje bankovne podatke u našem sistemu nakon što su bili Nažalost, ne postoji način da promenite svoje bankovne podatke u našem sistemu nakon što su stavljeni u sistem"
Zatim sam ponovio činjenicu da su bankovni podaci netačni i da ih treba promeniti jer se sredstva ne mogu obraditi na taj račun. Kajl je tada izjavio sledeće
" Detalji koji se nalaze u povlačenju neće biti poslani na ovaj račun jer nisam deponovao kreditnom karticom. Da sam deponovao kreditnom karticom, ovi detalji bi mogli da se menjaju, ali vi ste deponovali putem paiid-a, tako da ovo je mesto na koje će vaše povlačenje biti poslato jer sva povlačenja poslata putem paiid procesa i vraćena na račun koji je korišćen za depozit.
Proverio sam ovu informaciju sa Kajlom 3 puta ranije. Poslao sam obrazac za povlačenje, a zatim sam otišao na internet i razgovarao sa Casperom. Takođe mi je rekao potpuno istu stvar. Ali u roku od 12 sati obrađen je na nalog za koji su rekli da neće biti obrađen.
Ništa od ovoga nije bila moja greška.
Kazino se nervira što ih stalno gnjavim, ali frustrirajuće za mene je što imam pismeno pismo od Vestpac-a u kojem se savetuje da su sredstva uspešno vraćena na račun pošiljaoca, ali Pokies to samo poriču.
Od tada sam dobio neke pravne savete i trenutno sam u pregovorima sa Gaming Curacao, kao i sa regulatornim telom za kockanje i ovo nije nešto što tek tako nestaje.
The Pokies, moj savetnik me je zamolio da postavim sledeća pitanja, pa ako predstavnik može da odgovori na sledeće:
Možete li, molim vas, proveriti kod svog procesora plaćanja i mogu li da zatražim kopiju bankovne transakcije. Potvrda da je uplata uspešno izvršena na pogrešan račun. Takođe su me pitali da saznam kakav je plan kazina kada istekne 30 dana, a oni i dalje tvrde da ga nisu primili?
Očekujem vaš brz odgovor.
Hvala
Casino Guru & The Pokies
It is clear the funds are not going to be paid before the 30 days if at all.
I am actually really disappointed in the way The Pokies have handled this. The casino has not only given very limited support but in fact the casino representative has and is still stating the wrong information re the issue despite me telling them different with evidence pertaining to it.
I know Ive said this over and over and over all whilst submitting proof everytime, I would like to make it clear and repost the original conversation I had with Kyle at The Pokies Support.
FACTS:
Before Submitting the withdrawal form I contacted Kyle And advised him. The bank details which were on the withdrawal form are incorrect as that account is now closed. Kyle stated the following
"Unfortunately, there is no way to change your bank details in our system once they have been Unfortunately, there is no way to change your bank details in our system once they have been put into the system"
I then reiterated the fact the bank data was incorrect and that they need to be changed as the funds could not be processed to that account. Kyle then stated the following
" The details that are on the withdrawal will not be sent to this account as I did not deposit via credit card. If i had of deposited via credit card, these details would of been able to be changed But you deposited via payid, so this is where your withdrawal will be sent to as all withdrawals sent via payid a process and sent back to the account which was used to deposit.
I checked this information with Kyle 3 times before. I submitted the withdrawal form and I then went online and spoke with Casper. He also told me the exact same thing. But within 12 hours it was processed to the account they said it would not get processed to.
None of this was my error at all.
The Casino are getting annoyed that I keep hassling them but the frustrating part for me is I have a written letter from Westpac advising the funds have been returned successfully to the senders account but Pokies just keep denying it.
I have since sort some legal advise and I am currently in talks with Gaming Curacao as well as the Gambling body regulator and this isn't something that's just going away.
The Pokies, my adviser has adked me to asking the following questions so if the rep could please respond to the following:
Could you please check with your payment processor and can I please request a copy of the bank transaction. The confirmation that the payment was made to the wrong account successfully. Also theyve asked me to find out what the casinos plan is when the 30 days is over and they still claim not to have received it?
I await your prompt response.
Thanks
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