but with Antillephone N.V the story is different!… I think the regulator is even more fuc**ed up then their licensed casinos 🤣 they almost never answer, their website looks like made by a Young IT student, they don’t have almost any contacts.
What Casino is it? If I might know.
because it could be a Casino licensed by CEG and have another regulator or license. Some of them have 2 or 3, Leon and Twin have the KGC and Antillephone.
And depending on the Casino, they can have a compliance team managing them besides the regulator. Like My case know with Roku/BetTilt.. Antillephone N.V doesn’t reply, but I noticed on Roku Bet website that they are regulated by the eMoore N.V compliance team… so I sent an email to eMoore and they are already checking the case with Antillephone!
trust me the casinos take TrustPilot more serious than the regulator sometimes 😅
but try to reach the compliance departament of the Casino! Or if you have luck they could be Managed by an external company
Što se tiče refundacije, i za mene je Kladi se na crveno. Ali meni lično ne odgovaraju. Prošle godine sam već imao veliku pritužbu ovde sa Guruom i Cegom na sestrinski kazino ninecasino. Verujte mi, nikad mi ne bi odgovorili. Ne dobijam čak ni spisak transakcija od njih.
ali se potpuno slažem sa tobom u vezi Antilefona.
Do you know anyone from Antillephone N.V that CasinoGuru could contact? Or Roku Bet, BetTilt. Their compliance team is eMoore N.V a very well knowned company in the gaming industry. They Manage, deal with complaints, pass licensed, help you oppening a Casino from scratch.. so I think its a good away to start! I have sent an email to the eMoore Compliance team and they answered quick saying that they Will investigate the case !
maybe if someone here from CasinoGuru sent an email with would My case being faster …
They use
complaints@the-emgroup.com
Complaints@emoore.com
complaints@igamingcompliance.com
lily.kroon@the-emgroup.com
Postoji li način da se vidi koja kazina podržavaju? Takođe imam slučaj koji uključuje Bizzo, kojim upravlja Tech Solution NV
Jednom mi je odgovorila Antilefona i onda tako krajnje neprijateljski odgovor, zaista sam bio zapanjen
Brother I can help you with BetOnRed!
Write to Uno Digital Media B.V. and say that you are exposing the case on TrustPilot
their email is rg@uno-dm.com
Send it with the CC
player-support@curacao-egaming.com
support@betonred.com
info@gcb.cw
certria@gaminglicences.com
complaints@gaminglicences.com
infogmn@curacao-gov.an
Hope this helps!
infogmn@curacao-gov.anDa li je to imejl od guvernera? Koliko brzo ste dobili odgovor?
At rg@uno-dm Pisao sam pre mesec dana bez uspeha 😂
Da, jeste. Ali da li ste stavili podršku za CEG i BetOnRed u CC u imejlu? Zajedno sa svima ostalima sam te sada poslao? Važno je da se detaljna e-poruka pošalje na sve ove e-poruke.
Ne, nisam to uradio, to je dobra ideja. Ceg mi je pre nedelju dana pisao da je sve u vezi sa žalbom primljeno i da će odluka biti doneta u roku od 2 nedelje i da se za to vreme ne mogu pisati komentari ili mejlovi.
Ne možete pisati, već samo stvari za koje mislite da su zaista relevantne za slučaj, ali preporučujem da ponovo pošaljete svoju žalbu sa detaljima na sve mejlove koje sam vam poslao iznad
OK, uradiću to. Koliko vam je bilo brzo?
This is all fantastic information, Joao! This is the type of stuff that Casino Guru should have links to from the main page.
Also, you seem to know quite a bit about the back end of this stuff. Operators, regulators, etc. I'd love to have a chat with you about this stuff one day. I think there's a lot I could learn from you.
Thanks for helping people out! You're one of the good ones.
Obrigado!!
Mogu samo da se složim sa tobom. ☺
Bio je to dug proces u kome sam mnogo naučio, uglavnom da postoje kazina koja se ne mogu rešiti sa nekoliko mejlova, morate da se žalite na javnim sajtovima, kao što sam objašnjavao Dženi, neka kazina i regulatori daju veći značaj žalbama napisano na TrustPilot-u. Što više izloženosti imate, to bolje! Kazina Curacao, posebno ona licencirana od strane Antilephone NV ili CEG, obično ne žele da pokažu mnogo pažnje... obično imaju mnogo toga da sakriju
Bila je to nedelja Dženi. Ali BetOnRed je zaista dao veliki značaj žalbi TrustPilot-a
I'm glad you got paid!
Dealing with the more popular casinos, ones with establishes names and reputations, always helps.
The point I was trying to make, however, was that if, for whatever reason, they decided that they were gonna not pay you, there's still nobody to hold them accountable. Sure, the regulator could fine them and their reputation may take a little hit, but you'd still be out the money.
Personally, I believe the regulator should be the one who has to pay the player in cases where the casino is in breach of their terms and conditions. They can then deal with getting reimbursed by the casino when their license is up for renewal.
Just my $0.02
I've always had my suspicions about 8048/JAZ.
Dama uses them for all their Curacao casinos, and there's something about Dama that just doesn't sit right with me. Kinda like maybe they're funneling money to Russia, or something like that...
If I'm not heard from for a while, you'll know why lol
Lol mods have a ton of reading to do here when they wake up 🤣
Hi, Radka! Jaro! 👋
Da, imam, i navodno je slučaj predat regulatoru, ali to je ono što Roku Bet kaže... Nemam nijedan mejl od Antilephone NV koji ovo potvrđuje. Ali Roku Bet je licenciran od strane Antilephone-a, ali ga sada „kontroliše" tim za usklađenost sa eMoore NV, za koji sam otkrio da je kredibilniji entitet. Barem veb lokacija eMoore NV ima adrese, e-poštu i mesta za pritužbe.
U prilogu su fotografije veb stranice Roku i odgovor dat na portugalskom portalu Kueika.
Može li mi CasinoGuru pomoći sa ovim podacima? Kontaktirajte tim za usklađenost sa eMoore NV? Inače, iako je Roku Bet i BetTilt licenca od Antilephonea, to je podlicenca, zar Abudantia BV grupa ne mora da poštuje pravila zakona o Master licenci Curacao? Molim vas pomozite mi.
Hello.
It is unfortunate, but since we are not among the officially recognized authorities, we are not in any relation with Moore NV compliance team. For the same reason, we just can't address any license providers or casinos (aside from standard complaint communication initiated through the RCM Team) on any players' behalf. The same goes for the legal aspect, we are not lawyers, hence we can't prosecute local law. I'm sorry.
Vidite, možda niste daleko od istine, mnoga od ovih kazina kao što su Leon i Tvin će uvek biti locirana u istočnim zemljama, odnosno Rusiji. Ako koriste veb lokaciju pod nazivom „offshore leaks" i pretražuju „ORing Limited" ili „Moonlite NV", vi ćete poludeti 😂 postoji najmanje 20 različitih kompanija povezanih sa Casino Leon Bet
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