Imao sam problem sa Burningbet.com, koji je također reguliran Antilephone nv 8048/jaz.
Odlučio sam da kontaktiram complaints@emoore.com, da vidim da li mi mogu pomoći, ali nisam mogao poslati poruku, mislim da njihova e-mail adresa ne prihvata mejlove koje šalje servis koji koristim (Tutanota).
Otišao sam na Emoore.com i poslao poruku direktno Cindy Drommond u odjeljku za kontakte na stranici. Za manje od sat vremena dobio sam odgovor. Ali u mom slučaju oni ne mogu pomoći.
Ovdje ću reproducirati dva e-maila koje sam dobio od Cindy Drommond:
Prvi e-mail
„Poštovani gospodine Muller,
Hvala vam na e-mail. Možemo pomoći samo u slučaju da kazino upravljamo mi. Kako nisam vidio naziv web stranice/kazina, javite mi kako bih mogao provjeriti da li je ovo jedan od kazina u kojem mogu pomoći ili vam mogu dati ime generalnog direktora, u u slučaju da im možete podnijeti žalbu."
Drugi e-mail
"Dragi gospodine,
Ovim kazinom upravlja: (SMES) Solutions for Management and Employment Support NV
Nažalost, nemam dostupnih podataka za vas, ali možda će vam Google pretraga pomoći dalje, sada znate ko je generalni direktor.
Srdačni pozdravi,"
NAŽALOST NE MOGU UVEK POMOĆI.
I had a problem with Burningbet.com, which is also regulated by Antillephone nv 8048/jaz.
I decided to contact complaints@emoore.com, to see if they could help me, but I couldn't send the message, I think their email address doesn't accept emails sent by the service I use (Tutanota).
So I went to Emoore.com and sent a message directly to Cindy Drommond in the contacts section of the site. In less than an hour I was answered. But in my case they can't help.
I will reproduce here the two emails I received from Cindy Drommond:
First Email
"Dear Mr. Muller,
Thank you for your email. We can only help in case the casino is managed by us. As I did not see the name of the website/casino, please let me know, so I can check if this is one of the casino's that I can assist in or if I can provide you with the name of the Managing Director, in such in case you could take the complaint to them."
Second Email
"Dear sir,
This casino is managed by : (SMES) Solutions for Management and Employment Support NV
Unfortunately, I have no contact details for you available, but perhaps a google search will help you further now you know who the managing director is.
Kind regards,"
UNFORTUNATELY THEY CAN'T ALWAYS HELP.
Tive um problema com Burningbet.com, que também é regulado por Antillephone n.v 8048/jaz.
Resolvi entrar em contato com complaints@emoore.com, para ver se poderiam me ajudar, mas não consegui enviar a mensagem, acho que o endereço de email deles não aceita emails enviados pelo serviço que eu uso (Tutanota).
Então entrei no site Emoore.com e mandei uma mensagem diretamente para Cindy Drommond, na seção de contatos do site. Em menos de uma hora fui respondido. Mas no meu caso eles não podem ajudar.
Vou reporduzir aqui os dois email que recebi de Cindy Drommond:
Primeiro Email
"Dear Mr. Muller,
Thank you for your email. We can only help in case the casino is managed by us. As I did not see the name of the website/casino, please let me know, so I can check if this is one of the casino’s that I can assist in or if I can provide you with the name of the Managing Director, in such case you could take the complaint to them."
Segundo Email
"Dear sir,
This casino is managed by : (SMES) Solutions for Management and Employment Support N.V
Unfortunately, I have no contact details for you available, but perhaps a google search will help you further now you know who the managing director is.
Kind regards,"
INFELIZMENTE NEM SEMPRE ELES PODEM AJUDAR.
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