pre 3 godina
posle slanja svih dokumenata koje su mi tražili, ovo danas, rekli su da su poslali zahtev za promenu mejla, da sačekamo između 1 i 24 sata, pa da sačekamo
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1win Casino - opšta diskusija (strana 18)
pre 3 godina
I'd say that this can be called progress. I would love to know what exactly happened with your account details, but I can read in Portugal 🙁.
Can you please put the text right into the post, so it can be auto-translated, please?
Thank you and waiting for next update. 🤞
pre 3 godina
Well,
it is not so rare that the KYC is triggered by a certain amount, so the casino does not have to verify each player asking for lower sums, especially during holidays when lots of employees are on vacation.
When it comes to creating multiple accounts, the casino should decide whether you gained an unfair advantage over them by creating these accounts.
When it comes to the forbidden software usage or any related matters, the casino should present some proof, I'd say.
If you feel you have not done anything wrong or against rules, submit a complaint. We may be able to help you or explain what you should avoid in the future.
pre 3 godina
Hello dear,
The casino stated that I was seen using multiple accounts that overlaps in details.
I was wondering if someone with thesame name as mine had created an account with them or they found out 2 accounts had been created or logged in through same device.
If someone had similar name as mine I.d card and adress can easily proof my genuineness.
pre 3 godina
Hello, Abadul
to get such an answer you have to wait for your complaint to develop further, these proofs can vary. So unless we receive the proper explanation from the casino, it's hard to tell.
Basically, the casinos can track the IP address, emails, and credentials, in case of similarities accounts are flagged, the next stage is whether both accounts use the same payment option, deposited the same amounts, played the same games with the same bets, and of course when exactly those accounts were active.
We also ask the casinos whether the player gains some sort of unfair advantage over the casino by creating a second account.
I wish you luck with that 🤞
OdgovoriCitiraj1
pre 3 godina
I am in a serious mess🤦♂️
Sincerely I made an honest mistake.
pre 3 godina
Hello,
I'm not sure what mistake you're talking about now. Is it about the used mobile phone you bought? I'm just guessing, though.
I think that the most important aspect is to find out whether you have gained any unfair advantage, we'll take care of that in the complaint. So try to calm down a bit. I will not hide that this casino has ignored a few similar complaints in the past, but the complaint team will do its best to support you.🤞
Izmenjeno
pre 3 godina
Thank you so much, but this mistake, I would have lost the whole of my withdrawals.
I'm into crypto P2P exchanges/transactions,
You can't imagine I mistakenly pasted someone else's crypto wallet adress instead of mine.
I sent them Tron(the customer), after the transaction, and I also initiated withdrawals to my Tron wallet, unknowingly I pasted the customer's wallet adress instead of mine.
I didn't notice sincerely, I just viewed my wallet adress and that I withdrawn to,they contradicted.
I just hope the casino will understand this mistake.
pre 3 godina
Hi there,
Oh I see now.
That is truly unfortunate, but let's just wait for the casino to respond. Try to stay calm in the meantime. I honestly wish you a fair conclusion.🤞
OdgovoriCitiraj1
pre 3 godina
Thank you dear, I truly appreciate your kind words.
pre 3 godina
No need to thank me 🙂, I'm still amazed at how unbelievably honest you are, can imagine that not every player would act like you did.
Stey well, stay positive 🤞
OdgovoriCitiraj1
pre 3 godina
Thank you😊
You should take care too.
pre 3 godina
Dobar dan
Želeo bih da formalizujem tužbu protiv 1vin.
Imam nekoliko blokiranih isplata, želeo bih vašu pomoć da pokušam da podignem iznose koje sam dobio u kazinu i sportskom klađenju, dali su mi 14 dana da proverim dokumente i 19 je već prošlo. Do jutros sam mogao normalno da pristupim svom nalogu, a sada posle podne više ne mogu. Podrška me je zamolila da kontaktiram [email protected] pošto se moj račun istražuje. Podrška mi nije dala detalje, rekla je da će me kontaktirati putem mejla da će me proslijediti.
Već sam poslao mejl obezbeđenju pre 19 dana i nisam dobio odgovor od njih, da li ću morati da šaljem još mejlova da čekam sve više dana?
Pomozite mi molim vas podršku kazino gurua!
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pre 3 godina
ažuriranje
vratili su mi još jedan e-mail koji sam poslao tvrdeći da sam prekršio pravilo 9.7.
Siguran sam da nisam prekršio to pravilo. Video sam nekoliko igrača koji kažu da su zabranjeni istim pravilom, mislim da ga koriste kada nemaju opravdan razlog da blokiraju igrače koji su dovoljno srećni da unesu ispravne unose u igri ili čak postignu visoku kvotu u sportskim igrama .
Uložiću zvaničnu žalbu da pokušam da povučem iznos koji sam imao na raspolaganju, ili da oni pošalju „dokaze" za koje kažu da imaju guru kazino timu kako bi me zabranili zbog kršenja ovog pravila.
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pre 3 godina
If your game played is related to sports, I'm afraid the guru's will not be able to help you.
I pray you get your money out.
pre 3 godina
Brate, ako pročitaš sav tekst Ušao sam u sportsko klađenje i kazino, u slot i crash igre. Ne bavim se samo sportskim klađenjem.
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OdgovoriCitiraj2
pre 3 godina
Alright then, all the best....I hope you get your money out soon.
pre 3 godina
ažuriranje
vratili su mi još jedan e-mail koji sam poslao tvrdeći da sam prekršio pravilo 9.7.
Siguran sam da nisam prekršio to pravilo. Video sam nekoliko igrača koji kažu da su zabranjeni istim pravilom, mislim da ga koriste kada nemaju opravdan razlog da blokiraju igrače koji su dovoljno srećni da unesu ispravne unose u igri ili čak postignu visoku kvotu u sportskim igrama .
Uložiću zvaničnu žalbu da pokušam da povučem iznos koji sam imao na raspolaganju, ili da oni pošalju „dokaze" za koje kažu da imaju guru kazino timu kako bi me zabranili zbog kršenja ovog pravila.
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pre 3 godina
Hello,
if you browse this whole thread you'll get an idea about how this casino operates, I'm afraid. Do not hesitate to browse open complaints as well.
Abadul is correct, if sports betting is involved, there is a chance that we will not be able to help, even if you played casino games. Furthermore, your complaint is just waiting for review, so no one can see any details just yet.
I wish you the best of luck with the complaint. 🤞
Next time, please mind the casino's reputation in advance, so you can spare yourself possible troubles
https://casino.guru/1win-casino-review
Even though this site recently decided to finally address players' complaints, the reputation is still bad. 🙁
Izmenjeno
OdgovoriCitiraj2
pre 3 godina
I had the opportunity to get on these scammers 1 year ago.
I did not know about the existence of the forum, I no longer hoped to withdraw my money.
Support always said wait, but waited for a blocked account.
pre 2 godina
Do I get it correctly that there is still an active balance on your casino account?
Just recently we were talking about such a deadline for complaints, though it was just an early stadium, so I think you should try to submit one. I believe he handled even older issues. 🤔
The worst that can happen is that complaint will be rejected.
If you are up for one, just click/tap this link.
pre 2 godina
Sramota.
Kazino guru ne želi da mi pomogne jer sam prave vrednosti dobio u vaučerima koje platforma slobodno i spontano stavlja na raspolaganje, bez ograničenja korišćenja, bez ograničenja upotrebe.
Ako daju vaučer bez nametanja pravila da ga koristimo, možemo ga koristiti kako želimo. Ako nije obavezno uplaćivanje depozita za igru, možemo igrati samo sa vaučerima.
Napravio sam ispravne unose i akumulirao R$500,00 bilansa tamo da bih bio nepravedno zabranjen.
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