1xBet Casino - opšta diskusija (strana 2)

Hi, I think you will have to go through this process on your own. Of course, if someone else had a similar problem to you, they might be able to help you with some advice.

However, have you tried asking the casino what the problem is with your format ? I think support will be best able to help you and that's where you should direct your questions. 

I would also like to say that you can save your LTC by going to live chat. Give it a try and let us know what the casino replied to you. 

Hello everyone..I seriously need help and suggestions from anyone who has undergone the lengthy process of account verification with the 1Xbet security team. My account has been locked with about 2000 USDT since 2020.. I have sent series of documents to their postal address in Ukraine and all documents were received, At the moment I have requested to upload a valid ID on their website, after uploading the ID, they kept responding with a quoted text that says my account is under verification,I should follow the instructions on the website. Its been four years of this back and forth. I need help from anyone who has successfully passed through this stage . Thanks

Hello there.

I'm very sorry you found yourself in this unpleasant situation. It seems a very very long time to wait for the verification process to be done though. When was the last time you have any correspondence with the casino?

Allow me to ask, have you ever considered to file a complaint? In my opinion it would be a wise thing to do in a situation like yours. Just have in mind please, that due to the fact that as you said all tis has started way back in 2020, I can not assure you that our team will be able to proceed with the complaint.

You can submit the complaint by clicking/tapping on this link, if you need any help, do not hesitate to contact us please and let's hope for the best 🤞.

Will wait for your answer.

their T&C says they can suspend accounts without providing any reasons.

this means along their T&C they can suspend accounts WITHOUT ANY REASONS.

wed better make a claim against Curacao eGaming for permitting such a T&C.

or stay away from casinos like this.

they deliberately doesn’t request verification before you win alot.

if u win big, they request weried verification documents to delay or reject your withdrawal.

they are criminals

this casino is completely a scambag u should avoid with all might

so many claims about withdrawal.

this means they are in financial crisis.

could go into bankruptcy anytime soon i think.

finally ive sent them all documents that they requested, but they requested more clearly taken photos than what ive sent them, although they look clear and visible enough.

conversations with security team of 1xbet mostly goes in vain and big waste of time.

should consult gaming administrators outside this casino.

alot of refused withdrawals

AVOID here

I have read all of your posts here and in your complaint, and I can see that you have problems with the KYC, right? We always recommend that players fully cooperate with the casino and send all the documents needed. Bear in mind that they need to be in the right format and of good quality when it comes to the pictures. It is really important in order to pass the verification, which is needed when withdrawing the money from your account. If you refuse to provide everything, the casino will surely refuse to pay you, and we are, unfortunately, not able to help in any way.

Please let us know how your verification is continuing.

ive sent all documents that requested.

how can you say its my fault that they dont approve my documents? did the casino show you what ive sent?

i reluctantly provided them photos and screenshots, and all those are clear and visible enough.

and why do they refuse to request things all at once?

can you explain why??

im not gonna play here again and keep telling players to avoid here.

at 1xbet casino, its first time i’ve experienced a refusal of withdrawal.

i heard of here above an average one of biggest casino here.

anybody experienced the same thing?

Hello,

I'm not convinced anyone has suggested you are to blame for the incomplete verification procedure. Especially if we have no idea how the selfies you tried to get approved look.

The point is, that no one can pass this verification on your behalf, so the better you try to cooperate witht he casino, the higher the chance to pass the KYC eventually.

Thus, I would say that the idea you mentioned in the complaint

"but the last email was a photo about me holding ID and phone next to my face taken with another device.

and they dont say this is the last thing i should do. so i stopped doing what they tell me to do and came here." won't resolve the problem.

Frankly, I don't know what complicates your verification, but I know from many experiences that stopping cooperating is a mistake.

One way or another, I would do my best to pass the verification, because a complaint is a time-consuming consumming process. You may be quicker on your own, if you try, who knows. 🤷‍♀️

Naturally, I am hoping the problem can be fixed to your satisfaction.

I moved your other post concernig the same topic here to keep the conversation eaysier to follow. These official casino threads are more likely to trigger player's attention anyway.

Just a sumary: The key to being able to even get the withdrawal accepted is to pass the verification.

To find what others have experienced so far with this casino, I suggest browsing its user reviews 👈

Maybe you will find something handy there.

im saying the process if verification is unclear and unfair in this casino

about 250$ locked in, more than a week passed since it was locked

and several withdral histories

this is a refusal of withdrawal in fact

i say ive sent all documents requested

i think Casinoguru should rate this casino under average for players not to fall pray of them.

LOOK HOW CONSTANTLY players make complaints against here

TOOO MANY unsolved claims

i looked up to this casino at AGs

its rated 2/10 (★★☆☆☆☆☆☆☆☆)

lol

the biggest mistake of mine to have chosen this one