1xBet Casino - opšta diskusija (strana 3)

Okay, so if you have sent all the necessary documents, have any been accepted or rejected ? Do you know anything more or not ? As mentioned before, it is mandatory to pass it successfully in order to withdraw, so that's why you probably don't have your money yet. 

Also, since you have an open complaint, our team will try to help you if you don't know what to do anymore. 

So let me know how your situation looks.

all they requested and ive sent

ID, ewallet screenshot and selfie with ID and email from them on PC

rejected

selfie , which is visible and clear enough

accepted

theyve never said anything got accepted. they only rejected things.

they request me selfie again

holding ID and device with their email open

they refused to request what they need all at once

they are going to keep requesting things one after another, till i give it up or think it wast of time and stop replying

You know, I have no doubt that you're convinced they try to evade successful verification. But are you 100% sure you met all the requirements? I mean, what a player sees as a top-notch selfie or best-quality photo may not be recognized the same way from the casino perspective.

We see that almost daily during KYC complaints.

I also browsed the emails you provided, and at least to me, it seems that the instructions are quite complex. Not easy to follow. But in any case, it's really better to try to fullfill all specifics.

How about asking someone you trust to help you with the PC photo?

Don't worry, you are more than welcome to meditate about the whole process's effectiveness; it just feels natural to successfully finish it first and get the money, I'd say.

im just waiting

till my claimant here goes anywhere

if unsolved i would maybe prove them it retaken .

but why not all at once?

why do they request things one aftre another and refuse to request things all at once?

it apparently looks to me it tries to avoid verification to be done

u r only focusing on my selfie they think not viable and clear enough.

theres other concerns you don’t adress your opinions about.

Look how constantly players make complaints about this casino

this place is the worst place to bet, i guarantee it !

Well, to tell you the truth, we do not know why they work this way, as we are not a real casino, as you may know. I reckon that you can get this kind of information only by asking the support if they'll be willing to give you some answers to that.

We always recommend that players fully cooperate with the casino, because that is the only way they can pass the verification. So hopefully your account will get verified soon, and you will be able to get your money.

they refused to request documents required all at once.

so i asked why.

their answer was

" because documents that are required vary depending on each customer"

???

nobody gets convinced with this "answer" i believe

Actually, this sounds perfectly normal to me.

There is a main group of documents each palyer may present, and set of other to cover additional details or substitute for another documnet th player find hard to provide.

This is just one example. Additionally, KYC is process, sadly sometimes not very pleasing but still, inneviatble.

It's requirements varies based on eg: player's location, gaming activity, casino license.

Due to that, we used to say that each KYC process was somehow unique. I'm assuming players tend to use these differences as proof of shady practices. Well, I'd say it depends on the context.

so why not all at once?

what you say also is not fully convincing ppl at all

werid enough to make me suspicious

I also saw by the complaint that you still failed to verify and sent them another selfie. 

However, what does the selfie have to contain, please ? I can't believe they always ask for a new one. There must be some problem if it's still rejected and it would probably be the most sensible thing to ask them what they specifically want to be there, if it's all clearly visible and so on. I guess there can't be an endless issue with one photo. Did they answer you if you asked them ?

selfie they requested contains my face, ID and PC with their email open.

they have not replied today yet

criminals

Like Jaro said, they should tell you why the photo is getting rejected, maybe it's not clear enough, or they consider your appearance doesn't match with your ID card, it could be anything and you should ask them what is wrong with the photos.

I remember playing in this site long ago and withdrawals were quick, I don't remember how long KYC took, but they tend to payout without much inconvenience.

ive sent today a totally clear and visible

selfie

but no reply yet

i think they are thinking what next to request to delay my withdrawal

as i said they threw me a already answered question (again)

now they didn’t say they rejected my selfie

really pitiful and pathetic

that there exists a occupation like theirs

is

Gordon Ghekko said

"i don’t create, i just own"

i say

"they don’t create, they don’t own either"

Of course I understand. Sometimes I ask myself how to put everything in one photo so that it is clearly visible because I feel that you can only focus on one thing and not on several at the same time. 

Also, if you are still without an answer and they don't tell you anything about it except the rejection, then I don't know what more they would want. 

Well, it's good that you have an open complaint and we will try to help you. Hopefully we can do that and everything will turn out well in the end.