Dobar dan tebi.
Vidim da si razmišljao, pa, i ja.
Da li se sećate da sam vam rekao da unesete sve relevantne informacije u žalbu? Nažalost, izgleda da ste posebno zanemarili da spomenete trajno zatvaranje kazino naloga i ponovno otvaranje.
Ne bih se ustručavao da tražim da se žalba ponovo otvori jer su, kao što sam ranije pomenuo, okolnosti oko ponovnog otvaranja i zatvaranja računa značajne, iako ne mogu da dodam ovu informaciju ničijoj žalbi i ne tvrdim da će ne biti ponovo odbijen. To isključivo zavisi od načina i razloga zašto je vaš nalog ponovo otvoren. Dakle, ako odlučite da ponovo koristite trej, na zahtev, posebno objasnite samoisključivanje, a zatim i događaje koji su doveli do ponovnog otvaranja naloga.
Što se tiče ograničenja, i dozvolite mi da stavim odgovor u jedan post ovde:
Kao što sam rekao, mi dajemo ograničenja onako kako nam ih kazina potvrđuju; takođe proveravamo uslove i tražimo od podrške objašnjenje. Svaki igrač koji nije siguran koji limit zapravo ima u kazinu treba uvek da pita podršku i uhvati odgovor, za slučaj da se kasnije potvrđeni limiti povlačenja ne poklapaju sa realnošću. Voleo bih da i ti uradiš isto. 🙁
Mi ćemo razmotriti sve sugestije igrača tokom žalbe i sve dokaze da je kazino smanjio ograničenja kako bi ih stavio u nepovoljan položaj. Međutim, rekao bih da su trajno samoisključivanje i način na koji je kazino ponovo otvorio vaš nalog sada najznačajniji aspekt cele ove situacije.
Hoćete li ponovo otvoriti žalbu?
Good day to you.
I see you have been thinking, well, me too.
Do you recall that I told you to include all relevant information in the complaint? Regretfully, it appears that you have specifically neglected to mention your permanent casino account closure and the reopening.
I would not hesitate to ask that the complaint be reopened because, as I mentioned earlier, the circumstances surrounding the reopen and the account closure are significant, even though I am unable to add this information to anyone's complaint and I am not asserting that it will not be rejected again. That solely depends on the way and the reason why your account was reopened. So, if you decide to tray again, upon the request, please specifically explain the self-exclusion and then the events that led to the account reopening.
Regarding the limits, and allow me to put the answer into one post here:
As I said, we provide the limits the way casinos confirm these to us; we also check the terms and ask the support for explanation. Every player who is not sure which limit he actually has in the casino should always ask the support and capture the response, just in case later on the confirmed withdrawal limits won't match the reality. I wish you did the same. 🙁
We will look into any suggestions made by the player during the complaint and any evidence that the casino reduced the limits to disadvantage them. However, the permanent self-exclusion and the manner in which the casino reopened your account are now the most significant aspects of this entire situation, I'd say.
Are you going to reopen the complaint?
Automatski prevedeno: