Zdravo Radka,
Možete li molim vas pomoći/savetovati, šta da radim.
Početkom prošle nedelje osvojio sam novac na Palmslots-u. Nažalost, nisam prvo proverio njihove recenzije na CasinoGuru-u. U utorak (25.07) uspeo sam da podignem 2,5 hiljada evra (uplatio sam k10 depozit), poslao sva potrebna dokumenta KIC-u. Posle 24h su me mejlom tražili dodatne dokumente od mifinitija, koje sam poslao. Posle još 24 sata tražili su dodatnu fotografiju za ličnu kartu (ovo je već bilo malo čudno, ali mislio sam ok, možda je prva bila mutna?).
Nakon čega je kontakt sa njihove strane nestao. Prema njihovim T&C-ima uplata bi trebalo da bude obrađena u roku od 48 sati, od danas (sutra će proći 7 dana) nisam dobio nikakvu poruku od njih. Kontaktirao sam mejlom - Tišina. Napisao sam podršci, koja ponavlja istu stvar iznova i iznova, da se moja transakcija obrađuje i da moram da čekam. Kada sam pitao koliko dugo moram da čekam i šta se dešava, jer je vreme koje su objavili u svom T&C-u već prošlo, podrška se isključila iz ćaskanja....
Da nije bilo recenzija i problema koje su drugi imali sa povlačenjem, verovatno bih čekao. Ali u ovom slučaju, više bih voleo da znam mišljenje stručnjaka
najbolje,
Hello Radka,
Can you please help/advice, what should I do.
At the beginning of last week I won money at Palmslots. Unfortunately I didn't check their reviews on CasinoGuru first. On Tuesday (25.07) I managed a withdrawal of €2.5k (I made a x10 deposit wager), sent all the necessary documents to KYC. After 24h they asked me by email for additional documents from mifinity, which I sent. After another 24h they asked for an additional ID photo (This was already a bit strange, but I thought ok, maybe first one was blurry?).
After which contact from their side disappeared. According to their T&C the payment should be processed within 48hrs, as of today (Tommorow 7 days will pass) I have not received any message from them. I contacted by email - Silence. I have written to support, who repeats the same thing over and over, that my transaction is being processed, and I have to wait. When I asked how long I have to wait, and what is going on, because the time they declare in their T&C has already passed, the support disconnected from the chat....
If it wasn't for the reviews, and the problems others have had with withdrawals, I would probably have waited. But in this case, I would prefer to know the expert's opinion
Best,
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