dragi Tomas,
Pišem da priznam zabrinutost koju ste izrazili u vezi sa zadržavanjem vaših dobitaka na RichPrize.
Prvo i najvažnije, želeo bih da uputim naše najiskrenije izvinjenje za eventualne neprijatnosti ili
frustracija koju ste možda doživeli. Naš prioritet je da obezbedimo da naši igrači jasno razumeju naše politike i da se osećaju cenjenima u našoj zajednici za igre.
Pitanje koje ste pokrenuli odnosi se na T&C klauzulu 5.19, koja kaže:
„Kompanija zadržava pravo da otkaže Vaš nalog iz bilo kog razloga u bilo koje vreme bez prethodnog obaveštenja. Bilo kakvo stanje na Vašem računu u trenutku takvog otkazivanja može
biti zaslužan za Vas; međutim, Kompanija zadržava pravo, po sopstvenom nahođenju, da poništi sve dobitke i konfiskuje bilo koji saldo na Vašem kazino računu u bilo kojim okolnostima dozvoljenim zakonom.'
Naši Uslovi i odredbe su napravljeni sa najvećom pažnjom kako bi uspostavili pošten i transparentan odnos sa našim igračima uz poštovanje zakonskih zahteva. Pomenuta klauzula nas ovlašćuje da zaštitimo integritet naše platforme i obezbedimo usklađenost sa zakonom.
Da bismo rešili vašu zabrinutost, naš tim je pregledao specifične okolnosti koje su dovele do
zadržavanje vašeg dobitka i ustanovili smo da je to neophodna mera, opravdana u granicama zakona i naših politika.
Razumemo da ovo može biti razočaravajuće, ali uveravamo vas da su ove akcije preduzete imajući na umu najbolje interese svih naših igrača.
Želimo da vas obavestimo da su svi depoziti uplaćeni tokom vremena kada je vaš račun bio otvoren uspešno vraćeni u skladu sa našom politikom refundiranja. Vaš nalog je sada zatvoren i više neće biti isplaćivane.
Ovo predstavlja naš konačni stav o ovom pitanju. Iako razumemo da ova situacija možda nije ispunila vaša očekivanja, iskreno vam želimo sve najbolje u budućnosti. Cenimo vaše vreme sa nama i iskreno se nadamo da ćete nastaviti da uživate u iskustvima igranja na mreži, gde god da vas odvedu.
S poštovanjem, Victoria
Dear Thomas,
I am writing to acknowledge the concerns you raised regarding the withholding of your winnings at RichPrize.
First and foremost, I would like to extend our sincerest apologies for any inconvenience or
frustration you may have experienced. It is our priority to ensure that our players have a clear understanding of our policies and feel valued within our gaming community.
The issue you have raised pertains to T&C Clause 5.19, which states:
'The Company reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation may
be credited to You; however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in Your Casino account in any circumstances allowed by Law.'
Our Terms and Conditions are crafted with the utmost care to establish a fair and transparent relationship with our players while adhering to legal requirements. The mentioned clause empowers us to protect the integrity of our platform and ensure compliance with the law.
To address your concerns, our team has reviewed the specific circumstances leading to the
withholding of your winnings, and we found that it was a necessary measure, justified within the boundaries of the law and our policies.
We understand that this may be disappointing, but we assure you that these actions were taken with the best interests of all our players in mind.
We would like to inform you that all deposits made during the time when your account was open have been successfully refunded in accordance with our refund policy. Your account has now been closed, and no further payments will be issued.
This represents our final viewpoint on the matter. While we understand that this situation may not have met your expectations, we genuinely wish you the best in your future. We value your time with us and sincerely hope that you continue to enjoy your online gaming experiences, wherever they may take you.
Sincerely, Victoria
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