ForumKazinaSnatch Casino - opšta diskusija

Snatch Casino - opšta diskusija (strana 3)

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gidrofas555
pre 1 godinu

I'm sorry, but I'd like to get involved into this conversation.

I'm not sure if I understand your issue correctly. Correct me if I'm wrong:

You took a bonus in a casino, you played there with the bonus, completed the wagering requirement, then you maybe played a bit more, tried to withdraw all the winnings, but the casino deducted part of your winnings and paid only 5x the bonus amount. You believe you should get paid the full amount, because when you finished the wagering requirement, then the bonus terms and conditions shouldn't apply since you didn't play with bonus money anymore, but you played with real money (converted bonus money).

Is that correct?

Ažurirano od strane autora pre 1 godinu
Daniel
pre 1 godinu

Zdravo, generalno, da, tako je, grubo rečeno, već sam igrao sa svojim novcem a ne sa bonus novcem, pošto kada sam ušao na profil nisam imao aktivne bonuse, zar ne? Ne treba mi ništa od ovog kazina, ljuti me što su prekršili pravila i predstavljaju tako da sam ja kriv! Da, dobio sam ove jebene k5, ne raspravljam se za jedan dan)) I kao što mnogi administratori ovde kažu, normalno je da bonus nije odmah konvertovan. Ne, ovo nije normalno, igram u ovim kockarnicama jako dugo i NIKAD IMAM TAKVU SITUACIJU, KONVERZIJA SE ODMAH DESILA.

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gidrofas555
pre 1 godinu

Hello, I feel it's fair to say that the main aspect of this communication probably lies in the fact that bonus terms end while the bonus end - not sooner. Now I'm getting to the point that the bonus ends when the player submits the withdrawal or when the balance reaches zero until then, the conditions even the max withdrawal limit, still applies. I found it to be quite usual and so did our complaint team.

Did I miss something? If so, just let us know, please.

Radka
pre 1 godinu

Zdravo, opet, ako postoje svi bonusi?? Kako da razumem ovo?? Ja sam već igrao svojim novcem a ne bonus novcem, samo ne želiš ovo da razumeš a smisao je nešto drugo da ti objasnim, i dalje ćeš reći da kazino radi sve kako treba a igrači su glupe ovce . I još jednom ponavljam u svim normalnim kazinima, konverzija sredstava se dešava odmah, nakon potpunog klađenja bonusa, a ne pre povlačenja ili negde drugde, ovo je potpuna glupost. najgora stvar koju ne mogu ni da kažem je da su ovaj kazino arogantni prosjački prevaranti koje branite. Da, elementarno za ovakvu politiku bonusa, ovakvi tipovi kazina u 21. veku uopšte ne bi trebalo da koegzistiraju, koji mogu da rade šta hoće sa svojim pravilima bez obaveštavanja igrača, ispada sada igrač niko, a ti bili nam jedina podrška i nada. Ali kako se ispostavilo, i vi ste za jedno sa njima, praksa to pokazuje.

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gidrofas555
pre 1 godinu

Hello,

sorry to say that, but it seems that we truly do not understand the rules the same way. I guess that you believe that the bonus automatically ends by finishing the wagering, well, not in every casino.

"...there are also many cases, where your balance is deducted only when you request a withdrawal. It is very common in many online casinos. "

That's all. I'm personally trying to explain to you the best I can, so you will not find yourself in the same situation ever again.

Stay well, I feel there is nothing more to add at the moment.



Radka
pre 1 godinu

Zdravo, ni ti ne želiš da me čuješ) kako kažeš u mnogim kockarnicama, ovo se dešava, ja ti kažem da ne. Igrao sam u više od 50 kazina više od 10 godina i nema tog đubreta kao na ovoj Snatch deponiji, ipak me nećete ubediti jer se to ne dešava ni u jednom kazinu, ili samo napišite imena bar nekoliko kazina u kojima otpisujem novac kada igrač zaključi)) nije vam smešno da pišete ove gluposti)) sada lično igram u 3 kazina. tamo i politika bonusa je jednostavno super, sve je jasno i razumljivo, ali Snatch je ionako smeće, najzavršenija kancelarija nije kazino.

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Post od Misery2077 je obrisan od Radka
Razlog: Zabranjen link
pre 1 godinu

Hvala na informacijama, pogledaću kad nađem malo slobodnog vremena.

Automatski prevedeno:
pre 1 godinu

Zdravo, generalno, da, tako je, grubo rečeno, već sam igrao sa svojim novcem a ne sa bonus novcem, pošto kada sam ušao na profil nisam imao aktivne bonuse, zar ne? Ne treba mi ništa od ovog kazina, ljuti me što su prekršili pravila i predstavljaju tako da sam ja kriv! Da, dobio sam ove jebene k5, ne raspravljam se za jedan dan)) I kao što mnogi administratori ovde kažu, normalno je da bonus nije odmah konvertovan. Ne, ovo nije normalno, igram u ovim kockarnicama jako dugo i NIKAD IMAM TAKVU SITUACIJU, KONVERZIJA SE ODMAH DESILA.

Automatski prevedeno:
pre 1 godinu

Thanks for clarifying this. I'm aware that you'll disagree, but according to my experience, it's a standard thing that the bonus terms and conditions apply until your withdrawal is processed. I'll give you 2 examples:

Player plays with a bonus, the bonus has max. withdrawal 100eur. The player plays with the bonus, completes the wagering requirement and when the requirement is complete, the player has 100eur on the account.

Now, the player has 2 options, but they make a huge difference:

A: The player can request a withdrawal of 100eur, wait until it's processed and then the player deposits 100eur immediately. He plays and win 10 000. In that case, the player gets all the winnings since the bonus terms and conditions don't apply anymore.

B: The player doesn't request a withdrawal of 100eur, he wants to play with 100eur anyways, so why would he withdraw 100 and then deposit 100eur? So the player continues playing and wins 10 000eur. In that case, the player gets only 100, because the bonus terms and conditions still apply.

Does it make any sense? Not that much according to me, but many casino bonuses work this way. You know, the casinos don't want to give you a bonus and allow you to win an unlimited amount. But if you deposit your own money, they should never limit your winnings (there are bad casinos that still do this). And that's what makes the difference between the case A and B.

According to me, the best option would be following: You get a bonus, the max. withdrawal from the bonus is 100. You play with the bonus and you try to complete the wagering requirement. When you complete the wagering requirement, you have 250 on your account. At that moment, the casino deducts 150 from your account and they only leave 100 there. In that case, you can play with your 100 and win an unlimited amount, because the bonus terms and conditions were finished at the moment when they deducted the money from your account.

pre 1 godinu

Hvala na informacijama, pogledaću kad nađem malo slobodnog vremena.

Automatski prevedeno:
pre 1 godinu

I guess that Misery2077 is your second account, ey?🙂 So, please mind that we already provide the biggest source of information about online casinos. No need to add any other links here. 😉

Daniel
pre 1 godinu

Zdravo, ni na koji način se ne slažem sa tobom u smislu da kada se bonus kladi ne bi trebalo da postoje ograničenja, jer se briše sa naloga i pravila ne mogu delovati ni na koji način do trenutka povlačenja , ovo je potpuna glupost, ponoviću to gde god tako nešto nema ni u jednom kazinu, ako vratite bonus, onda se konverzija dešava odmah, momentalno i možete bezbedno da podignete novac, po vašoj logici, trebalo je da povući 3750₽ i onda ponovo uplatiti depozit i igrati??)) Imao sam 85000₽ i ni jedan bonus u tom trenutku.

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gidrofas555
pre 1 godinu

It's not according to my logic, but it's according to rules that apply in many casino. It's not true that there's not such a thing in any casino. Many casinos have this rule that bonus terms and conditions apply until a withdrawal is made. They have this rule because their casino platform doesn't allow them to make it easier.

As I said, the best option would be: You take a bonus, max. withdrawal is 100. You play with the bonus and have 250 on your account. You finally complete the wagering requirement. In that case, the casino deducts 150 from your account and leaves you with 100. Then you can play and use your 100 without any restrictions and you don't need to make a withdrawal.

But many casinos can't deduct the additional amount automatically once you complete the wagering requirement, but they can do it manually at the point when a customer asks for a withdrawal. That's why it's a part of their rules.

pre 1 godinu

U gostima... Nikada ne pobeđujete tako što ćete se identifikovati.

Automatski prevedeno:
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Ares1981
pre 1 godinu

Well, your complaint is still open - nothing has been proven yet. It started as "Player’s attempt to self-exclude from the casino has been overlooked."

This casino can't close an account while a withdrawal is active, yet to complete the withdrawal you must undergo and successfully finish the verification. That's quite usual.

Can you take the latest complaint reply into the consideration? It's you who has to provide the document:

"Dear Ares1981,

you need to login into the payment method you are sending documents from and do a screenshots from transaction history. If you need any advice of how you can do it, you can reach me at my email address jozef.k@casino.guru. Please, be aware that if you fail to comply I will be forced to reject this complaint. Verification process is mandatory, the casino request is not unnusual and it is quite common."

Make these screenshots and send those to the casino. Can you do that?

I guess you should read more about complaints and how black points are given if the complaint is closed as UNRESOLVED OR AGAINST FAIR GAMBLING.

I hope you'll pass the verification soon.

pre 1 godinu

Zdravo Casino Guru prijatelji. Želim da vas obavestim da Snatch kazino sada ima i sportsko klađenje.

Izmenjeno od Honza pre 1 godinu
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Ažurirano od strane autora pre 1 godinu
Automatski prevedeno:
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Nemojte igrati u ovom kazinu i svim onim iz Altacore NV jer oni primenjuju neku vrstu prinudnog smanjenja dobitaka igrajući sa bonusom (maksimalno povlačenje 5 puta većeg od primljenog bonusa) i ovo pravilo je nepravedno i nepravedno u svakom pogledu. Začuđen sam što se ovo loše ponašanje ovde uopšte ne prijavljuje. Pored toga, kazino primenjuje nekoliko bonusa i na prvi depozit i na nedeljnoj bazi. Trebalo bi da ažurirate recenziju jer ne odražava stvarnost činjenica. TAKOĐE DODAM DA U DRUGIM KAZINIMA ISTOG SVOJSTVA (VIN LEGENDS, STELARIO ITD...) KOJI KORISTE ISTU PLATFORMU OVO PRAVILO JE ISKLjUČIVO ZA BONuse BEZ DEPOZITA!!

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Ažurirano od strane autora pre 1 godinu
pre 1 godinu

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Rafaeliton
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Ares1981
pre 1 godinu

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