The player from Germany had reported that despite his previous account closure and self-exclusion due to gambling addiction, he had been allowed to deposit and lose about €1300 at MBit Casino. Therefore, he demanded a refund. The player had claimed to have sent an email to the casino requesting account closure over two years ago, but the casino didn't block his account. He had logged back in after two years and suffered a loss. The player had provided evidence of his email communication to the casino. The player confirmed receiving the refund, and the issue was marked as resolved.
Igrač iz Nemačke je prijavio da mu je, uprkos prethodnom zatvaranju računa i samoisključenju zbog zavisnosti od kockanja, dozvoljeno da uplati i izgubi oko 1300 € u MBit kazinu. Zbog toga je zahtevao povraćaj novca. Igrač je tvrdio da je poslao e-mail kazinu sa zahtevom za zatvaranje naloga pre više od dve godine, ali kazino nije blokirao njegov nalog. Ponovo se prijavio posle dve godine i pretrpeo gubitak. Igrač je kazinu dostavio dokaze o svojoj e-mail komunikaciji. Igrač je potvrdio da je primio povraćaj novca, a problem je označen kao rešen.
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