Dear Franz,

Thank you for your feedback. We are sorry to hear about the delay you've experienced with your withdrawal request. We completely understand your frustration, and we want to assure you that we are committed to processing all withdrawals as quickly as possible.

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Hello there, CasinoDino!

We appreciate your feedback a lot, thanks.

We would like to congratulate you on your winnings with us, and wish you a lot of luck in the future! Also, we really appreciate your feedback regarding positive experience with verification and withdrawing procedures.

We recognize that the timely processing of deposits is paramount for our players and as such, we take these comments seriously. Having contacted our payment processor to expedite deposit processing, we have taken measures to avoid such a delay in the future. We understand that a week to process a deposit is not an acceptable timeline and we apologize if this has caused any dissatisfaction.

We apologize for any negative experiences you may have had with our support team. As a casino, we strive to provide friendly and helpful customer service to all our players. We take your feedback seriously and will review our support processes to ensure that all interactions are handled with professionalism and courtesy.

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Best regards,
50 Crowns team

Hello there!

We understand your point but allow us to explain please.

Firstly, according to the First deposit bonus terms and conditions the amount of winnings after paying out a bonus can not exceed 5000 EUR, but not bigger than x10 of your deposit made to get this bonus.
If you made 100 EUR deposit and got your deposit bonus with that amount, the max win available is 1000 EUR.

You can find more info here: https://wizebets.com/en/info/terms_and_conditions

Secondly, we support responsible gambling at Wizebets Casino, and apart from offering a fair gameplay experience, we give our players a possibility to set a limit at their account, if they want to do it. We have the following limits:

1. Deposit/withdrawal - they help you to control how much funds or time you spend with us.

2. Cooling Off Limit - setting it allows you to freeze your account for a while.

More detailed information you may find by following this link - https://wizebets.com/en/info/responsible_gaming

Please just write us an email [email protected] or contact us via live chat and our manager will gladly assist you with your request.

Additionally, our support team are working around the clock. If you click on "Connect to operator" 2 times in conversation with chatbot you will connect to one of our professional agents immediately! Or you can count us via email [email protected].

Also, we have a lot of bonuses on our site, you can check them here: https://wizebets.com/en/bonuses

Kind regards,
Wizebets Casino

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Dear CasinoDino
Thank you so much for your feedback!
We highly appreciate it.

Wishing you luck and huge wins!

Kind regards

Hello CasinoDino, we are very sorry to hear about this.
As you know, you only gave us all the necessary documents yesterday. And today the payment was made to your IBAN.

Regards, SpinBounty Casino