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I started this particular game with balance of about $200 got couple of bonus wins but low payment the I kept playing until my balance dropped to $78 then I Did a Buy a Bonus from this Slot which The amount of Buying was $40. IT Does show that I have the bones pending but it does play at all it crashed in the 1st spin.

slot name CARNIVAL QUEEN

Provider KA Gaming

time I had the Issue between is 5:00-7:00 pm

Country Somalia Time Eastern Africa +3:00 Nairobi

Date 07.02024

Since then the Game is stuck

As of right now i have checked it and the next 3 screenshots are prove of it.

As of the Discussion between me & the company operators was as flows:-

Never got any response from the operators Again

Dear Hootaale,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1xBet Casino. I have checked the screenshots and the video you provided us with. It seems that your spins have been credited and eventually, you should be able to play with them.

Have you tried opening the game through a different browser or device (computer or tablet)?

Have you tried clearing your cookies and cache, deleting your browser history, logging out, and logging into your casino account again?

When was the last time you communicated with the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika, i have received your Emails and I am Very glad that your Casino.guru team have reviewed my case so fast and opened it already. Thank you so much for that.

by the way to answer your Questions:

1-  I did try different browsers (Chrome, Firefox) which i have also deleted my entire history and cleared the cookies & caches of both browsers in 3 different devices (computer tablet and Samsung mobile model A51 used the 1xbet mobile app, which normally opens in Chrome after you click the slot). I also logged out , cleared the cache of the app and cleared its data as well, and signed in back in all the devices.

2-The last time i contacted the support team was February the 10th. which was 48 hours from now the time of writing this.

I am glad i found your website, so far i like your quick responses and that your team is checking facts.

Hopping for Quick Resolution.

Best Regards Abdukadir.

Hellow Veronica , is there any update about the Issue? Because am still stuck at the same issue

Thank you very much, Hootaale, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Hootaale for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1xBet Casino for their help in resolving this complaint. We would like to know how we can help resolve the player's technical issue.

Thank you!

Dear Hootaale,

Please clarify whether upon opening the game on the screen, the same error is still displayed, or if the game itself has been updated but the bonuses have disappeared? 

Please provide a screenshot of the error without the support dialogue window.

Best regards,

The 1xBet Team

Thank You Casino.Guru Team the Game has been Updated and I was able to play my 10 free Spins finally.

Thank you 1xbet for fixing the issue.

Dear Hootaale,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter