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Sure, I forwarded the e-mail you received from the licensing authority to Natalia.
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1win Casino - opšta diskusija (strana 7)
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I'm still looking at the reply from the licensing authority and still feel like they've probably made a mistake they're not aware of. It feels more like they wanted to send this "funny" message to one of their colleagues, but they replied back to all of you instead. Really, I have no other explanation for this 😕
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Yeah I think so, allow me to say its sounds like a mockery message sending to one's friend/colleague....I believe they're familiar with such cases!
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Hi, I was just looking at the complaint you submitted on CasinoGuru. It's a pity that you didn't provide these documents to the casino when they asked for it 2 months ago. That only makes the whole situation more complicated. Based on the screenshot above, I'm afraid the licensing authority isn't willing to help you at this moment.
pre 1 godinu
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
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My point here is that, why didn't the 1win casino say that the 1 person is 3? why did they say its Abdulrahaman and I,meanwhile the three of us were tagged in the email.
This means that both the authorities and the casino are not good to players!
I see that you're having an opened complaint, best wishes on your complaint.
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It is well,
Thank you for your wishes.
pre 1 godinu
Zdravo, upravo sam se registrovao na ovom sajtu i nadam se da možete da mi pomognete..
25. septembra sam dobio opklade na 1Vin, i nakon što sam pokušao isplatu najmanje 40 puta (uvek je odbijen), zatim je otišao u obradu (čekanje), a zatim me 26. septembra stručna služba kontaktirala putem mejla i tražila dokumenta vezana za račun, karticu i registraciju, šaljem sve... ali do danas novac još nisam dobio.
čet korisnička služba je beskorisna i nesposobna.
Na e-mailove uvek odgovaraju automatskim frazama.
da li mi možeš pomoći?
Hvala vam
Automatski prevedeno:
pre 1 godinu
Well, I have seen people scaling through its verification, so be calm, for at most 30days, if you're lucky they'll release your funds,and if you're less lucky, they'll qoute 9.7 clause and say you've violated the rule.
And that will be all,your money will be confiscated and account will be blocked.
pre 1 godinu
Hvala na pažnji,
odgovorili su mi 26. septembra ovom porukom
Zdravo!
U skladu sa p.10.3. Da bi potvrdila tačnost informacija, Kompanija može zatražiti dokumente koji potvrđuju identitet kupaca
Da biste izvršili sveobuhvatnu i objektivnu verifikaciju, dostavite sledeće informacije na našu e-mail adresu
1. dokaz o identitetu
2. račun za komunalne usluge sa dokazom o prebivalištu
3. slika Vašeg lica sa ličnim dokumentom u dobro osvetljenoj prostoriji
i dao sam svu potrebnu dokumentaciju, ali još ništa nisam dobio, prošlo je oko 20 dana
;;;:. t room;
Automatski prevedeno:
pre 1 godinu
Yes Afterwards, you're also supposed to received a message that your documents had been recieved and that you'll receive a message that within 14days at most 30days if additional verification is needed, a result base on the check made on your account.
pre 1 godinu
dobro, ova poruka je stigla odmah nakon nekoliko minuta ... tako da 14 dana počinje od 26. septembra ... do danas ništa nije stiglo.
Automatski prevedeno:
pre 1 godinu
Which means you'll have to wait for the duration given(14-30days), nevertheless if you wish you can open a complaint.
pre 1 godinu
hvala, otvorio sam žalbu, nadamo se da može biti od koristi.
hiljadu hvala
Automatski prevedeno:
pre 1 godinu
You're welcome, I felt I victim of the casino aswell, but my experience was a bad one, they didn't pay me my winnings.
pre 1 godinu
Izvinite, mogu li da vas pitam koliki je iznos dobitka (neisplaćenog) i kako ste ga rešili?
Automatski prevedeno:
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Izvinite, mogu li da vas pitam koliki je iznos dobitka (neisplaćenog) i kako ste ga rešili?
Automatski prevedeno:
pre 1 godinu
It was a $130+
It wasn't solved, it was rejected, the casino got a way of manipulating my complaint manager into believing that I had multiple accounts!
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i kako to možete dokazati?
Automatski prevedeno:
pre 1 godinu
kako god čekam njihove odgovore, kako god da je to čudan sajt, nikad mi se nije desilo da čekam toliko dugo na povlačenje
Automatski prevedeno:
pre 1 godinu
Prove what??
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