Ja sam se prijavio. Deponovan €1300 i dobro pobedio. Ukupno 30k. Na slotu iu igrama uživo. Isplata od 5000 evra se veoma kasni. Bojim se da uopšte neću videti ništa od novca. Poslao sam sve podatke potrebne za KIC proveru. Evo ga.. stranica Slotimo ne radi. Nije dostupan. POMOĆ!!!!!!!!
Hello there.
I was about to congratulate you for being so lucky. Sadly, it seems issues arise, so I will focus on a complaint instead because it seems to be a reasonable option.
Though I would like to clear up a few more details first.
Has your account been fully verified yet? If yes, when it was done, and since when is your withdrawal pending, please?
Furthermore, has the casino initiated a further security check? It is a rather standard procedure applied in case of bigger wins, so intentionally your account may be blocked or inaccessible due to an ongoing investigation.
I tried and am able to enter the casino and register, hence I believe the casino is not down completely.
If you prefer to submit the complaint just now, feel free to do so.
This article should explain what you should expect along the way.
For submitting the complaint - use this direct link
Zdravo Radka,
Hvala na tvom odgovoru.
Sajt Slotimo1.com je bio samo privremeno isključen.
Sada sajt ponovo radi.
Proverio sam se u nekoliko koraka.
Slotimu sam dostavio izvod iz banke, račun za komunalne usluge, pojedinačne slike lične karte, pojedinačne slike mog lica i zajedničke fotografije mene i moje lične karte.
Uvek se tešim u ćaskanju uživo na kojem se trenutno radi. Isplata traje od 12. marta.
Ako povlačenje nije završeno danas, želeo bih da uložim žalbu.
Da li me ovo nešto košta?
Kakvo je vaše iskustvo sa vremenom isplate u Slotimu?
Hvala na odgovorima.
Hello Bigboss528,
Nice to hear the website is available again, though I feel you have not made further progress passing the KYC.
As mentioned in the article I sent you the process is free completely, however, there are some steps you should expect, so if I may, I recommend you read the guide - just click the green text.
Generally speaking, we allow casinos 14 full days to fulfill the KYC and the withdrawal. So, if you submit the complaint sooner, you'll most likely get this note:
"However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."
Don't let this fact stop you, if you feel the situation needs a push, submit one now, the complaint specialist will get to you eventually.
What do you think, are you in?
Zdravo, imam pitanje. Čekam potvrdu moje isplate od slotimo-a više od 2 radna dana. Ne znam ovo iz drugih kazina jer se to obično potvrđuje i prenosi najkasnije nakon nekoliko sati. Još uvek nisam dobio nikakvo obaveštenje, već sam se verifikovao, ali uplata je još uvek na čekanju i stalno mi se u ćaskanju uživo govori da to radi drugo odeljenje i da može da potraje. Da li je to normalno?
Hello. I moved your thread here.
Unfortunately the safety index of the casino is below average. You can see that some of the players has got similar issues to yours.
Do I understand it correctly that your request has not been confirmed yet by the casino?
Or you did not get the withdrawal confirmation yet?
Would you be so kind to explain it better to me please?
Will wait for your answer.
Zdravo, čekam potvrdu o isplati već 5 dana, to nije normalno. Koliko dugo traje u Slotimu? Nikada nisam čekao toliko dugo ni u jednom kazinu
Sada čekam 5 dana, isplata se još čeka i stalno mi u četu govore da je u odeljenju nedovoljno kadrova i da treba da sačekam. Poslaće podsetnik i da će ga obraditi što je pre moguće
Pa čekam isplatu od 900 evra, koja izgleda još nije obrađena jer je još neizmirena, pa sam već poslao ličnu kartu inače ne bih mogao da je isplatim uopšte
Hello. Usually we allow casinos 14 full days to fulfill the KYC and the withdrawal. So if it's been 7 days now, it seems to be ok in my opinion. It is quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
So have you already passed the verification process? Did you get any confirmation about that from the casino?
I can also see that you have successfully submitted your complaint and our team is working on it. So fingers crossed🤞.
Samo mi je u ćaskanju uživo rečeno da imaju sva dokumenta i da je samo pitanje vremena kada će se stvari nastaviti. Da, nadam se da ću ga dobiti u roku od nedelju dana. Ne znam to ni u jednom drugom kazinu, do sada je novac uvek bio tamo najkasnije 1 dan a najkasnije 3 dana. Hvala unapred na odgovorima.
That way I wouldn't be immediately negative. The casino has communicated with you and said it's understaffed, which means it's probably taking a little longer than usual. They also assured you that they have your documents under verification and that they are trying to verify them as soon as possible.
So I would advise you to be patient and keep a cool head. I firmly believe that everything will be resolved in the near future. Good luck. ☘️
Da, strpljiva sam 8 dana, samo ne znam kako to funkcioniše, hvala na odgovoru.
You're to be commended for staying patient. We give casinos 14 days to sort out the process of the withdrawal and KYC as casinos take care of it. So I'd say there's no need to be skeptical right away.
However, you also have an open complaint, so if it takes longer and the casino stops responding and doesn't give you any updates, our team will try to help you after that time. For now, all we can do is wait. 🙂
Dobro, savršeno, hvala, onda ću sačekati nekoliko dana. Hvala vam unapred na tome, nadam se da ćemo to uspeti pre 14 dana. Ako ne, takođe bih želeo da vam se zahvalim na pomoći. Pozdrav Christopher
Zdravo Kris, uveravam te, novac stiže. Međutim, ponekad zaista morate čekati 3 nedelje. Možete da prevrnete ćaskanje uživo. Iste fraze iznova i iznova.
Hej bigboss528 hvala na odgovoru, nije baš lepo, ali me uverava da bar dolazi. Samo moram da budem strpljiv
Dobro, savršeno, hvala, onda ću sačekati nekoliko dana. Hvala vam unapred na tome, nadam se da ćemo to uspeti pre 14 dana. Ako ne, takođe bih želeo da vam se zahvalim na pomoći. Pozdrav Christopher
You're welcome, we're glad if we can help, but even better if it doesn't have to turn out that the player files a complaint, but eventually things will be resolved by then.
Anyway, let us know if you get a new response from the casino or if anything changes.
I'll be waiting. 😉
Hvala, da, podeliću.
No problem, I will wait and hope that everything will turn out well. ☘️
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