You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out.
You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.
I hope that this saga will be resolved as soon as possible and, importantly, fairly.
We will have to wait for further developments, so keep your composure.
Spremam se da uložim žalbu!
Ne mogu da proverim sebe! Oni žele dokaz o kreditnoj kartici. To je sasvim u redu. Ali moja je onlajn banka i ja nemam "pravu" karticu! Snimak ekrana sa mog mobilnog telefona nije prihvaćen!
Objasnio sam problem nekoliko puta u ćaskanju uživo. Zamolili su me da napišem imejl, ali niko nije odgovorio!
Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ?
Regarding the complaint, I saw that it is in review status, so our team will try to help you.
If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know.
I'll keep my fingers crossed for a good outcome. 🤞
Mislim da kada kazino preuzme svoju krivicu i indeks bezbednosti se ne snizi a da ni nadležni ne razumeju, jer se ne menja i niko ništa ne odgovara, teško je zadržati prisebnost.
Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.
(I'm sorry it's in English)
Potpuno se ne slažem sa onim što ste uradili sa mnom
Prvo - žalba nije rešena na osnovu bilo kakvog dogovora moje glavne žrtve, tako da za mene ovo nije gotovo.
Drugo-Velobet kazino laže, nisam dobio nikakav povraćaj, podrazumeva se zdravo za gotovo.
Treće - Putem pravnih i medicinskih saveta, savetuju me da više ne ulazim na veb lokaciju velobet.com, što kazino namerava.
četvrto- nakon što su prepoznali grešku kazino i ozbiljna pošto koriste ranjive igrače prepoznali su činjenicu kao veoma ozbiljnu ili je mogla biti mala bezbednosni indeks se ne pomera da li je 20 ili 100 igrača VEOMA OZBILjNO nešto veoma čudno.
Peto – ne mogu u recenziji da izrazim svoje pravo iskustvo u ovom kazinu jer mi ga ne objavljujete, bezbednosni problemi na računu, isplate, depoziti, moje lično iskustvo ponavljam itd.
Osećam se kao da nešto previđam.
Vidimo se zauvek.
Well, your case has been dragging on for quite a long time and Matej explained everything well. He also said that you can seek legal help, so if you go for it, I guess we'd all be curious to see if you'd succeed.
As for your user review, I don't think it's of any telling value and it's also important to remember that you can give 1 user review per casino from one account.
I don't know what more to say about all of this, because most of it has already been explained and although I'm sorry about the way it all turned out, there's probably nothing more to be done. 😥
Hello Vicente.
In the complaint, I mentioned that you have the right to claim a €10 refund from your second account. This money, which cannot be used for betting, is available in your account for withdrawal only. The casino has taken the necessary steps to address the issue pointed out in your complaint, prompting a review of their procedures and rectification of the mistake. Consequently, there is no justification for imposing any safety index penalties.
Should you wish to take legal action against the casino, alleging that they are accountable for your issues, you are free to do so. It is important to note, as I have previously stated, that the casino can only reimburse you for your losses during the period in which you informed them of your gambling addiction, in accordance with standard practices in all jurisdictions.
Now, let's consider the issue from a different perspective. If you owned a casino and someone discovered a mistake in your responsible gambling system resulting in them losing €10, would you have to pay them millions in compensation simply because they lost some money? I am sure not. Your liability is purely financial, so you would reimburse the player for their losses and issue an apology. Otherwise, every other player would attempt to find an exploit in casinos and sue them for significant sums.
Referiram i potvrđujem svoju prethodnu e-poštu tačku po tačku od prve reči do poslednje
Hvala vam.
Očigledno, hvala Matej što si pomogao da se razotkriju ovi nitkovi koji iskorišćavaju ugrožene ljude ne pretpostavljajući ništa i mnogo mi pomaže da tužim
ali nemam izbora nego da tužim sve pošto nisam dobio nikakav povraćaj, sve je laž i naravno neću ponovo da ulazim na vašu veb stranicu. Ako želite da to uradim, kontaktirajte mog advokata i objasnite korake koje treba slediti, hvala.
Ne zavaravajte nikog drugog, žalba nije rešena od danas 09.07.2024, niko mi ništa nije nadoknadio, očigledno sam mnogo toga propustio.
Obaveštenje za mornare.
Hello. I will inform Matej right away, and he will get in touch with you.
Hello Vicente.
The €10 are waiting in your account, all you need to do is log in and initiate the withdrawal.
The casino ensures that the only action available in your account is to initiate a withdrawal; the games are blocked, and you cannot use the money for anything else.
Zdravo, neću da ulazim ni na jedno mesto sa igrom jer jednom unutra, čak i ako joj ne možete pristupiti, možete ponovo imati senzacije.
daj još jednu, na šta me izgleda teraš, razgovaraj sa mojim psihoterapeutom i mojim advokatom i objasni im, dakle žalba nije zaključena, ovde se nešto dešava 11.07.2024., niko nije nadoknadio mi je bilo šta.
A to očigledno nisu adekvatni načini da se bilo šta nadoknadi igraču sa zavisnošću od kockanja koji je bio na ivici samoubistva, uveravam vas i videćete.
Hello Vicente.
I have spoken with the casino, and they have sent you the €10 today to the account from which you previously made a withdrawal.
Pozivam se na svoju prethodnu e-poštu danas i moju neusaglašenost ne pretpostavljaju svoju krivicu, ništa nisu refundirali i nisu ništa uradili da promene svoj način postupanja kako su to verifikovale treće strane.
I žalba je zatvorena, nešto pobegne.
They sent the money today. So I assume it will not be in your account immediately. (I assume 2 days) After that, I consider the whole case closed, and you can hire a lawyer and sue them if you wish.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
