Polako i mirno, molim. Pokušajte da napišete jedan koherentan post umesto 4, jer ne razumem dobro šta pišete. Ne možete da podignete novac, to sam već saznao. Kazino je trenutno uzeo nešto novca od vas, tako da vam je ostalo 100 €. Da li su vam rekli neki razlog zašto se to dogodilo? Da li ste ranije igrali sa bonusom ili ne? Pokušajte da se fokusirate na važne stvari i mirno to objasnite.
Takođe, kao što je Romi ranije pisala, bilo bi dobro da Kristinu ažurirate u žalbi kako bi vaš slučaj mogao da ide dalje.
Kliknite na ovu vezu i recite joj šta se dogodilo i odgovorite na njena pitanja, dok ona rešava vašu žalbu.
Ja bih bio zahvalan.
Slow and steady, please. Try to write one coherent post instead of 4, because I don't understand what you write very well. You can't withdraw money, I've already found that out. The casino has currently taken some money from you, so you have €100 left. Did they tell you any reason why this happened ? Did you play with a bonus before or not ? Try to focus on the important things and explain it calmly.
Also, as Romi wrote before, it would be good if you update Kristina in the complaint so that your case can move forward.
Click on this link and tell her what happened and answer her questions, as she is handling your complaint.
I would be grateful.
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