zdravo momci
Hteo sam da objavim brzo ažuriranje. Imao sam užasno vreme u prepisci sa velobet. Ako podnesete pritužbu, onda neka to pogleda menadžer za usklađenost. Čini se da su vremenski okviri oko odgovora oko 6 nedelja. Kada dobijete taj odgovor i odgovor, čini se da čekate još 6 nedelja. Imao sam nekoliko problema u vezi sa sportskim klađenjem u kazinu, a takođe se postavljaju pitanja zašto se kaže da su igrači u Velikoj Britaniji ograničeni i da im i dalje dozvoljavaju da igraju.
Uspeo sam da potražim pravni savet i zaista dobar predstavnik koji je veoma upoznat sa ovim kockarnicama želeo bi da preuzme moj slučaj. Ovo ima cenu, ali sada sam voljan da to uradim. Dao sam kazinu mnogo prilika da razjasnim svoju stvar i čujem potpunu tišinu nakon što mi je rečeno da sam prioritet.
Dao sam kazinu rok do petka da mi se javi pre nego što pokrenem sudski postupak.
Drago mi je što mogu da podelim detalje o pravnom zastupniku, jer ovo izgleda kao da će doći na sud, moram da pazim šta govorim.
Ja ću sve objavljivati i ažurirati.
Hi guys
I wanted to post a quick update. I have had a terrible time in correspondence from velobet. If you raise a complaint this then get looks at by a compliance manager. The time frames around a response seems to be around 6 weeks. When you recieve that respose and reply you then seem to be waitong a further 6 weeks. I have had a few issues woth the sports betting on the casino and also questions are raised to why it states uk players are restriced and still allows them to play.
I have managed to seek legal advice and a really good representative who is very clued up with these casinos would like to take on my case. This does come with a cost but im now willing to do so. I have given the casino many chances to clear my matter up and hear complete silence after being told im made priority.
Ive have given the casino till friday to report back to me before pursuing legal action.
Im happy to share details of the legal representative bit as this possible looks to be going court i have to be careful what i say.
I will keep all posted and up todate.