Dear teodorrr,
I think that one complaint would be enough 🙂, do not worry, we will look into this and investigate.
Honestly, this is hardly a reason for closing the whole casino. Allow me to make clear that we are not the casino's employees, so we do not claim anything, as you suggested. I can imagine you're in rage now, but let us find out what's happened and find a way to help.
Dokumenti su provjereni! Klasifikovani su kao u redu.
Problem riješen.
Dear teodorr,
I honestly think that you should wait for how things develop and after that, you can proclaim such accusations. We will check this VPN issue, be assured. But you also complain that you only lose - those 990€ well, it's the risk of betting and gambling, don't you think?
I ask you kindly to wait for our Complaint Team to investigate, let's see what proofs the casino gathered and what's the matter.
Everybody can check your complaint here:
https://casino.guru/vulkan-vegas-casino-the-player-s-account-got-blocked-3
Iznosi su sada postavljeni na odbijene. Iznosi su vraćeni na moj Vulkan račun.
navodno je moja banka kriva, blokirali bi iznose. Nakon konsultacije sa mojom bankom, to nije bio slučaj
Sorry, but I'm not sure if I got it right.
Did your bank block the transaction or not, please?
Ne nije.
Would it be possible to try a different payment method for the withdrawal?
Ne, nažalost postojao je samo ovaj
Prvi novac je stigao! Javiće se kada sve stigne
That's an interesting surprise! 👍
Keeping my fingers crossed 🤞 - sure, let us know, please.
Another time I'm going to assume casino guru is paid by specific casinos or don't Americans up to get robbed. Trust pilot shows this casino habitually steals funds and doesn't cash out. But they've got a perfect reputation? You guys gotta be laundering money
Well, let's say that the Trust Pilot does not provide any kind of complaints. Anybody just fills a review, nothing more.
Feel free to check this tab:
https://casino.guru/Vulkan-Vegas-Casino-review#tab=js-tab-reputation
Also, note that all submitted complaints have been closed as solved.
If you experienced any fraudulent behavior, please submit a complaint:
https://casino.guru/complaints/create
Allow me to remind you how we review casinos:
Problem riješen! Trebalo je neko vrijeme. Ali mogu preporučiti Vulkan Vegas
Hello, thank you for the great news! Congratulations! 👍
Remind me, how long did it take?
Trajalo je skoro 4 sedmice. Ali radi i to je ono što je bitno.
Oh, well that's huge.
So you are still playing in this casino? I would say that the waiting time matters too.🙂
Da, nastavi da igraš tamo.
Cool,
I hope that everything will be in order in the future 🙂.
Pretpostavljam!
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
