Vulkan Vegas Casino - opšta diskusija (strana 5)

Dear teodorrr,

I think that one complaint would be enough 🙂, do not worry, we will look into this and investigate.

Honestly, this is hardly a reason for closing the whole casino. Allow me to make clear that we are not the casino's employees, so we do not claim anything, as you suggested. I can imagine you're in rage now, but let us find out what's happened and find a way to help.

The documents have been checked! They were classified as fine.

Problem solved.

Die Dokumente wurden geprüft! Sie wurden als in Ordnung eingestuft.

Problem gelöst.

Hello Night, that's good news!

Fingers crossed for a quick payout 🤞😉.

Let us know when you receive your winnings, please.

Dear teodorr,

I honestly think that you should wait for how things develop and after that, you can proclaim such accusations. We will check this VPN issue, be assured. But you also complain that you only lose - those 990€ well, it's the risk of betting and gambling, don't you think?

I ask you kindly to wait for our Complaint Team to investigate, let's see what proofs the casino gathered and what's the matter.

Everybody can check your complaint here:

https://casino.guru/vulkan-vegas-casino-the-player-s-account-got-blocked-3

Amounts have now been set to rejected. Amounts are back on my Vulkan account.

allegedly my bank is to blame, they would have blocked the amounts. After consulting my bank, that was not the case

Beträge wurden jetzt auf rejected gesetzt. Beträge sind zurück auf meinem Vulkan Account.

angeblich ist meine Bank schuld, sie hätten die Beträge geblockt. Nach Rücksprache mit meiner Bank war das nicht so

Sorry, but I'm not sure if I got it right.

Did your bank block the transaction or not, please?

No she did not.

Nein hat sie nicht.

Would it be possible to try a different payment method for the withdrawal?

No, unfortunately there was only this one

Nein es gab nur diese leider

The first money has arrived! Will report when everything arrives

Das erste Geld ist eingetroffen! Werde berichten wenn alles angekommen ist

That's an interesting surprise! 👍

Keeping my fingers crossed 🤞 - sure, let us know, please.

Another time I'm going to assume casino guru is paid by specific casinos or don't Americans up to get robbed. Trust pilot shows this casino habitually steals funds and doesn't cash out. But they've got a perfect reputation? You guys gotta be laundering money

Well, let's say that the Trust Pilot does not provide any kind of complaints. Anybody just fills a review, nothing more.

Feel free to check this tab:

https://casino.guru/Vulkan-Vegas-Casino-review#tab=js-tab-reputation

Also, note that all submitted complaints have been closed as solved.

If you experienced any fraudulent behavior, please submit a complaint:

https://casino.guru/complaints/create

Allow me to remind you how we review casinos:

https://casino.guru/our-casino-reviews

Problem solved! Took a while. But I can recommend Vulkan Vegas

Problem gelöst! Hat etwas gedauert. Aber Vulkan Vegas kann ich empfehlen

Hello, thank you for the great news! Congratulations! 👍

Remind me, how long did it take?

It took almost 4 weeks. But it works and that's what matters.

Es hat fast 4 Wochen gedauert. Aber es funktioniert und das ist worauf es ankommt.

Oh, well that's huge.

So you are still playing in this casino? I would say that the waiting time matters too.🙂

Yes keep playing there.

Ja spiele dort weiter.

Cool,

I hope that everything will be in order in the future 🙂.

I guess so!

Ich denke schon!